3CX Academy, Intermediate Certification
Exam Questions With Correct Answers
User A from group A has "Show presence to group members" and "Can See group
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members" checked, User B from group B has the same. Can they see each others
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presences? - CORRECT ANSWER✔✔-No | | |
Certificates in PFX format are single files containing the certificate and the private
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key. - CORRECT ANSWER✔✔-True
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Is there a way to add a company phonebook contact from the 3CX client -
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CORRECT ANSWER✔✔-Yes |
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
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extensions are added as members of this Ring Group (in order A, B, and C). Let's
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assume that extension B is engaged in a call. Extension A and C are available. A
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new call comes into this Ring Group. If extension A does not answer the call after
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the configured "Ring Time" the call will be forwarded to the "Destination if no
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answer" - CORRECT ANSWER✔✔-False
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The way the Digital Receptionist destination is chosen, is controlled by the DTMF
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tone it receives. - CORRECT ANSWER✔✔-True
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In general, calls from a Queue to an IP phone will never leave a missed call
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notification. - CORRECT ANSWER✔✔-True | | |
, On an existing 3CX installation, if you want to change the public FQDN but keep
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the same license key, you must take a backup with all options except "Include
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License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
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restore the backup and enter the new FQDN with the old license key. - CORRECT
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ANSWER✔✔-True
When custom prompts are used during the announcement of the Digital
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Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
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bit, mono. - CORRECT ANSWER✔✔-False
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Can a range of dates be defined as a Holiday? - CORRECT ANSWER✔✔-Yes
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All extensions are added to the "DEFAULT" group (which can be renamed) upon
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creation. - CORRECT ANSWER✔✔-True | | |
STUN is a method enabling deskphones to discover their public IP address and
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port mapping of their internal SIP port. - CORRECT ANSWER✔✔-True
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In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
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|Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore
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|V14 backup -> finish the V15 installation. - CORRECT ANSWER✔✔-True
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Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard
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Edition" license. Can extension 100, by any means, only log out from Queue A as
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an active agent but not from Queue B? - CORRECT ANSWER✔✔-No
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Exam Questions With Correct Answers
User A from group A has "Show presence to group members" and "Can See group
| | | | | | | | | | | | | |
members" checked, User B from group B has the same. Can they see each others
| | | | | | | | | | | | | | | |
presences? - CORRECT ANSWER✔✔-No | | |
Certificates in PFX format are single files containing the certificate and the private
| | | | | | | | | | | |
key. - CORRECT ANSWER✔✔-True
| | | |
Is there a way to add a company phonebook contact from the 3CX client -
| | | | | | | | | | | | | | |
CORRECT ANSWER✔✔-Yes |
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
| | | | | | | | | | | | |
extensions are added as members of this Ring Group (in order A, B, and C). Let's
| | | | | | | | | | | | | | | |
assume that extension B is engaged in a call. Extension A and C are available. A
| | | | | | | | | | | | | | | |
new call comes into this Ring Group. If extension A does not answer the call after
| | | | | | | | | | | | | | | |
the configured "Ring Time" the call will be forwarded to the "Destination if no
| | | | | | | | | | | | | |
answer" - CORRECT ANSWER✔✔-False
| | |
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
| | | | | | | | | | | | |
tone it receives. - CORRECT ANSWER✔✔-True
| | | | |
In general, calls from a Queue to an IP phone will never leave a missed call
| | | | | | | | | | | | | | | |
notification. - CORRECT ANSWER✔✔-True | | |
, On an existing 3CX installation, if you want to change the public FQDN but keep
| | | | | | | | | | | | | | |
the same license key, you must take a backup with all options except "Include
| | | | | | | | | | | | | |
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
| | | | | | | | | | | | |
restore the backup and enter the new FQDN with the old license key. - CORRECT
| | | | | | | | | | | | | | |
ANSWER✔✔-True
When custom prompts are used during the announcement of the Digital
| | | | | | | | | | |
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
| | | | | | | | | | | | | | |
bit, mono. - CORRECT ANSWER✔✔-False
| | | |
Can a range of dates be defined as a Holiday? - CORRECT ANSWER✔✔-Yes
| | | | | | | | | | | |
All extensions are added to the "DEFAULT" group (which can be renamed) upon
| | | | | | | | | | | | |
creation. - CORRECT ANSWER✔✔-True | | |
STUN is a method enabling deskphones to discover their public IP address and
| | | | | | | | | | | | |
port mapping of their internal SIP port. - CORRECT ANSWER✔✔-True
| | | | | | | | |
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
| | | | | | | | | | | | | |
|Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore
| | | | | | | | | | | | | |
|V14 backup -> finish the V15 installation. - CORRECT ANSWER✔✔-True
| | | | | | | | |
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard
| | | | | | | | | | | | | | |
Edition" license. Can extension 100, by any means, only log out from Queue A as
| | | | | | | | | | | | | | |
an active agent but not from Queue B? - CORRECT ANSWER✔✔-No
| | | | | | | | | |
