Wellcare ACT Mastery Exam ACTUAL
UPDATED Exam Questions and CORRECT
Answers
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of
85% or higher to successfully complete this course. - CORRECT ANSWER -T
Which of the following statements about completing telephonic enrollments is FALSE? -
CORRECT ANSWER - Must include most of the required elements necessary to complete
the enrollment.
Which of the following is not considered a grievance? - CORRECT ANSWER - A dispute
of the appeal of an organization determination, coverage determination, or a Late Enrollment
Penalty (LEP) determination.
Upon completion of the application, you must provide the beneficiary with the enrollment
application confirmation ID. - CORRECT ANSWER -T
Which is an example of a top beneficiary complaint that affects Star Ratings? - CORRECT
ANSWER - The beneficiary did not understand that enrolling in a Wellcare plan would
change their current Medicare Advantage plan.
Agents may be investigated after being suspected of noncompliant activity reported through a:
(Select all that apply.) - CORRECT ANSWER - a. Complaint Tracking Module (CTM)
c. Grievance
d. Secret Shop Finding
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums. - CORRECT ANSWER -F
UPDATED Exam Questions and CORRECT
Answers
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score of
85% or higher to successfully complete this course. - CORRECT ANSWER -T
Which of the following statements about completing telephonic enrollments is FALSE? -
CORRECT ANSWER - Must include most of the required elements necessary to complete
the enrollment.
Which of the following is not considered a grievance? - CORRECT ANSWER - A dispute
of the appeal of an organization determination, coverage determination, or a Late Enrollment
Penalty (LEP) determination.
Upon completion of the application, you must provide the beneficiary with the enrollment
application confirmation ID. - CORRECT ANSWER -T
Which is an example of a top beneficiary complaint that affects Star Ratings? - CORRECT
ANSWER - The beneficiary did not understand that enrolling in a Wellcare plan would
change their current Medicare Advantage plan.
Agents may be investigated after being suspected of noncompliant activity reported through a:
(Select all that apply.) - CORRECT ANSWER - a. Complaint Tracking Module (CTM)
c. Grievance
d. Secret Shop Finding
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums. - CORRECT ANSWER -F
