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Mana 445 FINAL (13-16) Questions with
Detailed Verified Answers
Question: In the business case for disability management, what is an
intangible benefit of effective disability management and return-to-work
programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation
Ans ✅ ✅: D
Question: According to studies mentioned in the text, what is the range
of an organization's payroll costs relating to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25%
Ans ✅ ✅: C
Question: In 2011, in total, approximately how many claims were
approved by Workers' Compensation Boards across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000
Ans ✅ ✅: A
Question: For supported and sheltered work, what is likely to be
required to meet the duty to accommodate?
a. temporary changes to work tasks and the work environment
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b. temporary changes to work tasks and permanent changes to the work
environment
c. permanent changes to work tasks and temporary changes to the work
environment
d. permanent changes to work tasks and permanent changes to the work
environment
Ans ✅ ✅: D
Question: What workplace disability indicator can provide the earliest
information about the effectiveness of the disability management
program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
d. duration of the work disability
Ans ✅ ✅: B
Question: Pareto analysis is also known as the 80/20 rule; historically
20% of people/equipment/customers account for 80% of outcomes. In
what disability management best practice would Pareto analysis be a
useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate
Ans ✅ ✅: B
Question: What is an example of light-duty work, assigned due to a back
injury, which does not involve work hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go
signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth)
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Ans ✅ ✅: C
Question: What was the key event in Vancouver Coastal Health's
overhaul of their disability management program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention
Ans ✅ ✅: A
Question: What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
d. phased return to work
Ans ✅ ✅: B
Question: Who has less power in the return-to-work decision than in the
past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician
Ans ✅ ✅: D
Question: How does case management facilitate the recovery of an
injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign
Ans ✅ ✅: C
Question: What is the key function of a return-to-work coordinator?
Mana 445 FINAL (13-16) Questions with
Detailed Verified Answers
Question: In the business case for disability management, what is an
intangible benefit of effective disability management and return-to-work
programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation
Ans ✅ ✅: D
Question: According to studies mentioned in the text, what is the range
of an organization's payroll costs relating to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25%
Ans ✅ ✅: C
Question: In 2011, in total, approximately how many claims were
approved by Workers' Compensation Boards across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000
Ans ✅ ✅: A
Question: For supported and sheltered work, what is likely to be
required to meet the duty to accommodate?
a. temporary changes to work tasks and the work environment
, |2
b. temporary changes to work tasks and permanent changes to the work
environment
c. permanent changes to work tasks and temporary changes to the work
environment
d. permanent changes to work tasks and permanent changes to the work
environment
Ans ✅ ✅: D
Question: What workplace disability indicator can provide the earliest
information about the effectiveness of the disability management
program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
d. duration of the work disability
Ans ✅ ✅: B
Question: Pareto analysis is also known as the 80/20 rule; historically
20% of people/equipment/customers account for 80% of outcomes. In
what disability management best practice would Pareto analysis be a
useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate
Ans ✅ ✅: B
Question: What is an example of light-duty work, assigned due to a back
injury, which does not involve work hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go
signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth)
, |3
Ans ✅ ✅: C
Question: What was the key event in Vancouver Coastal Health's
overhaul of their disability management program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention
Ans ✅ ✅: A
Question: What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
d. phased return to work
Ans ✅ ✅: B
Question: Who has less power in the return-to-work decision than in the
past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician
Ans ✅ ✅: D
Question: How does case management facilitate the recovery of an
injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign
Ans ✅ ✅: C
Question: What is the key function of a return-to-work coordinator?
