WELLCARE ACT MASTERY EXAM QUESTIONS & ANSWERS
True - Answer -Centene requires all contracted brokers/agents to read, understand,
and agree to Centene's Business Ethics and Code of Conduct Policy.
True
False
d.
All of the above - Answer -Which of the following actions are you required to do when
contacted regarding an allegation of noncompliant activity?
a.
Speak with the investigator as quickly as possible.
b.
Answer all questions honestly and completely.
c.
Offer information and documents important to the investigation.
d.
All of the above
a, b, c - Answer -Communication of PHI can be:
(Select all that apply.)
a.
Written
b.
Electronic
c.
Verbal
False - Answer -Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal & Informal).
Select one:
True
False
a.
1 - Answer -Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary.
a.
1
b.
3
c.
5
, d.
7
Clear my choice
True - Answer -Ascend is a fast, easy, and compliant way for brokers/agents to submit
agent-assisted electronic enrollments.
Select one:
True
False
True - Answer -During an appointment, you may not discuss any products not agreed
to in advance by the beneficiary.
Select one:
True
False
d.
All of the above - Answer -A Health Risk Assessment (HRA):
a.
Provides physicians with an overview of a member's health status.
b.
Ensures members are able to access care and receive services that meet their needs.
c.
Is an important part of our quality initiative, directly impacting our Star Ratings.
d.
All of the above
d.
All of the above - Answer -Which elements are available as part of Wellcare's sales
support model?
a.
Online
b.
Local
c.
Corporate
d.
All of the above
False - Answer -Once the enrollment is completed, you can save a copy of the
application for your reference.
Select one:
True
False
c.
True - Answer -Centene requires all contracted brokers/agents to read, understand,
and agree to Centene's Business Ethics and Code of Conduct Policy.
True
False
d.
All of the above - Answer -Which of the following actions are you required to do when
contacted regarding an allegation of noncompliant activity?
a.
Speak with the investigator as quickly as possible.
b.
Answer all questions honestly and completely.
c.
Offer information and documents important to the investigation.
d.
All of the above
a, b, c - Answer -Communication of PHI can be:
(Select all that apply.)
a.
Written
b.
Electronic
c.
Verbal
False - Answer -Wellcare does not need to be informed of all marketing/sales events at
which plans or materials will be presented or distributed (Formal & Informal).
Select one:
True
False
a.
1 - Answer -Enrollment applications must be received by Wellcare no later than ___
calendar day(s) following receipt from the beneficiary.
a.
1
b.
3
c.
5
, d.
7
Clear my choice
True - Answer -Ascend is a fast, easy, and compliant way for brokers/agents to submit
agent-assisted electronic enrollments.
Select one:
True
False
True - Answer -During an appointment, you may not discuss any products not agreed
to in advance by the beneficiary.
Select one:
True
False
d.
All of the above - Answer -A Health Risk Assessment (HRA):
a.
Provides physicians with an overview of a member's health status.
b.
Ensures members are able to access care and receive services that meet their needs.
c.
Is an important part of our quality initiative, directly impacting our Star Ratings.
d.
All of the above
d.
All of the above - Answer -Which elements are available as part of Wellcare's sales
support model?
a.
Online
b.
Local
c.
Corporate
d.
All of the above
False - Answer -Once the enrollment is completed, you can save a copy of the
application for your reference.
Select one:
True
False
c.
