WGU D322
Study online at https://quizlet.com/_ealbis
The technology used in creating, maintaining, and making
Information Technology
information accessible.
IT Professional Roles Administration and Support
responsible for providing technical support for hardware
System Administrator and software issues end users encounter, such as log-in
issues
is responsible for designing, planning, setting up, and
Network Administrator
maintaining an organization's network
is responsible for installing and configuring databases.
Database Administrator This position also fixes database errors and creates user
accounts.
is responsible for installing, administering, and trou-
Security Administrator
bleshooting network security issues
is responsible for troubleshooting error messages em-
ployees encounter when attempting to access their orga-
nization's website. The web administrator is also respon-
Web Administrator
sible for tracking, compiling, and analyzing website usage
data. This role reports security breaches to appropriate
personnel.
Support IT Professionals Help desk and training.
Information collection of processed data from a variety of sources
Defines the transition of data to information from knowl-
edge to wisdom. (Data Information Knowledge Wisdom)
DIKW Hierarchy
Data in DIKW
,WGU D322
Study online at https://quizlet.com/_ealbis
The input directly received by the user (or computer). It
is generally not usable until it has been converted into a
relevant form.
Having been inferred from data; one or more processes
Information in DIKW have been applied to the data to transform it into a more
useful form.
Information that has been put to use; information placed
into a context. Refined information such that the user of
Knowledge in DIKW the knowledge is able to call forth only relevant portions of
information when needed. KNOWING THR RIGHT THING
TO DO
Provides a social setting to knowledge; an understanding
Wisdom in DIKW of the "why". Can only come by having both knowledge
and experience.
A collection of data and information used to support the
management of an organization. Also refers to the tech-
nical components and human resources that enable the
Information Systems
assembly, storage, and processing of data and the deliv-
ery of information. This has existed for a lot longer than
computers.
Relevance - the data being used must apply directly to the
decision being made
Timely - data must be efficient and must be provided in a
timely manner
Characteristics of Quality Data
Thorough - the data must be complete
Accurate - data should be captured only once, where
possible and should be captured as close to the point of
activity as possible.
, WGU D322
Study online at https://quizlet.com/_ealbis
Reliable - data should reflect stable and consistent data
collection processes across collections points and over
time
is coded in a way that makes it easy to convert into a form
Structured data
usable for analysis.
contact information such as first name, last name, email
address, and phone number. In addition, quantitative
Examples of structured data fields like date of birth, date of transaction, and the
amount received or amount due are forms of structured
data.
refers to data that is more complex and possibly stored in
Unstructured data
a format that is not easily decoded.
include data stored in text or video format, comments on
Examples of unstructured data a web page, text messages, and videos of presentations
or conferences.
a business must first collect data from multiple platforms
To begin analyzing business processes
and portals.
sales and marketing, finance, customer service, and rela-
Data in businesses comes from various activities like
tionship management.
customer relationship management (CRM) system and
sales records, finance, enterprise resource planning
Companies store data in multiple systems like
(ERP), and customer applications. each has data on every
customer
refers to the processes of ensuring the cleanliness of data
Data Hygiene
(i.e., that the data is relatively error-free)
the process of amending or removing data in a database
Data scrubbing that is incorrect, incomplete, improperly formatted, or du-
plicated.
Quality data
, WGU D322
Study online at https://quizlet.com/_ealbis
defined as data that is precise, valid, reliable, timely, and
complete.
*Analyze the current financial state of the organization
in terms of net profits, revenues, cash flow, assets, and
liabilities
*Increase revenues through better targeting of products
and increased customer satisfaction
*Examine existing production processes to take corrective
action, improve efficiency, and lower costs
*Develop new, automated processes that integrate har-
Good data enables businesses to do the following: moniously into existing workflows and reduce demands
on labor
*Gather competitive information on product and pricing
decisions to stay ahead of competitors
*Make evidence-based decisions that utilize verifiable
data to maximize profits and efficiency
*Understand business value by exploiting rapid changes
in information and generating insights from diverse data
sources to widen the competitive differentiation gap
*Duplicate data: Two or more identical records
*Conflicting data: The same records with differing attrib-
utes
*Incomplete data: Missing attributes
Types of bad data
*Invalid data: Attributes not conforming to standardiza-
tion
*Unsynchronized data: Data not appropriately shared be-
tween two systems
three general steps for transforming institutional knowl-
capturing, analyzing, and using.
edge into implementable data solutions:
IPO The input-process-output
Study online at https://quizlet.com/_ealbis
The technology used in creating, maintaining, and making
Information Technology
information accessible.
IT Professional Roles Administration and Support
responsible for providing technical support for hardware
System Administrator and software issues end users encounter, such as log-in
issues
is responsible for designing, planning, setting up, and
Network Administrator
maintaining an organization's network
is responsible for installing and configuring databases.
Database Administrator This position also fixes database errors and creates user
accounts.
is responsible for installing, administering, and trou-
Security Administrator
bleshooting network security issues
is responsible for troubleshooting error messages em-
ployees encounter when attempting to access their orga-
nization's website. The web administrator is also respon-
Web Administrator
sible for tracking, compiling, and analyzing website usage
data. This role reports security breaches to appropriate
personnel.
Support IT Professionals Help desk and training.
Information collection of processed data from a variety of sources
Defines the transition of data to information from knowl-
edge to wisdom. (Data Information Knowledge Wisdom)
DIKW Hierarchy
Data in DIKW
,WGU D322
Study online at https://quizlet.com/_ealbis
The input directly received by the user (or computer). It
is generally not usable until it has been converted into a
relevant form.
Having been inferred from data; one or more processes
Information in DIKW have been applied to the data to transform it into a more
useful form.
Information that has been put to use; information placed
into a context. Refined information such that the user of
Knowledge in DIKW the knowledge is able to call forth only relevant portions of
information when needed. KNOWING THR RIGHT THING
TO DO
Provides a social setting to knowledge; an understanding
Wisdom in DIKW of the "why". Can only come by having both knowledge
and experience.
A collection of data and information used to support the
management of an organization. Also refers to the tech-
nical components and human resources that enable the
Information Systems
assembly, storage, and processing of data and the deliv-
ery of information. This has existed for a lot longer than
computers.
Relevance - the data being used must apply directly to the
decision being made
Timely - data must be efficient and must be provided in a
timely manner
Characteristics of Quality Data
Thorough - the data must be complete
Accurate - data should be captured only once, where
possible and should be captured as close to the point of
activity as possible.
, WGU D322
Study online at https://quizlet.com/_ealbis
Reliable - data should reflect stable and consistent data
collection processes across collections points and over
time
is coded in a way that makes it easy to convert into a form
Structured data
usable for analysis.
contact information such as first name, last name, email
address, and phone number. In addition, quantitative
Examples of structured data fields like date of birth, date of transaction, and the
amount received or amount due are forms of structured
data.
refers to data that is more complex and possibly stored in
Unstructured data
a format that is not easily decoded.
include data stored in text or video format, comments on
Examples of unstructured data a web page, text messages, and videos of presentations
or conferences.
a business must first collect data from multiple platforms
To begin analyzing business processes
and portals.
sales and marketing, finance, customer service, and rela-
Data in businesses comes from various activities like
tionship management.
customer relationship management (CRM) system and
sales records, finance, enterprise resource planning
Companies store data in multiple systems like
(ERP), and customer applications. each has data on every
customer
refers to the processes of ensuring the cleanliness of data
Data Hygiene
(i.e., that the data is relatively error-free)
the process of amending or removing data in a database
Data scrubbing that is incorrect, incomplete, improperly formatted, or du-
plicated.
Quality data
, WGU D322
Study online at https://quizlet.com/_ealbis
defined as data that is precise, valid, reliable, timely, and
complete.
*Analyze the current financial state of the organization
in terms of net profits, revenues, cash flow, assets, and
liabilities
*Increase revenues through better targeting of products
and increased customer satisfaction
*Examine existing production processes to take corrective
action, improve efficiency, and lower costs
*Develop new, automated processes that integrate har-
Good data enables businesses to do the following: moniously into existing workflows and reduce demands
on labor
*Gather competitive information on product and pricing
decisions to stay ahead of competitors
*Make evidence-based decisions that utilize verifiable
data to maximize profits and efficiency
*Understand business value by exploiting rapid changes
in information and generating insights from diverse data
sources to widen the competitive differentiation gap
*Duplicate data: Two or more identical records
*Conflicting data: The same records with differing attrib-
utes
*Incomplete data: Missing attributes
Types of bad data
*Invalid data: Attributes not conforming to standardiza-
tion
*Unsynchronized data: Data not appropriately shared be-
tween two systems
three general steps for transforming institutional knowl-
capturing, analyzing, and using.
edge into implementable data solutions:
IPO The input-process-output
