MGMT 339 - Exam #2 Questions and Answers Already Passed Latest Update 2025-2026
a c-chart - Answers A company is interested in monitoring the number of scratches on
Plexiglass panels. The appropriate control chart to use would be:
an x-bar chart. - Answers A company is interested in monitoring the average time it takes to
serve its customers. An appropriate control chart would be:
an R-chart - Answers A company is interested in monitoring the variability in the weight of the
fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - Answers A cost that is incurred if some aspect of a service must be
performed again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - Answers A
prime example of an internal failure cost is the:
an external failure cost - Answers A professor, dissatisfied with a product he's purchased, bad
mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - Answers ________ of variation are the purely random, unidentifiable sources
of variation that are unavoidable with the current process.
seeks to make never ending improvements - Answers Continuous improvement is a philosophy
that:
Cost of quality - Answers ________ refers to how well the product or service performs its
intended purpose.
External failure - Answers ________ costs arise when a defect is discovered after the customer
has received the product or service.
accept the entire lot of incoming materials. - Answers In acceptance sampling, when the
random sample passes the buyer's incoming test (low number of defects found), the next action
taken is to:
control charts - Answers In Statistical Process Control, ________ are used to detect defects and
determine if the process has deviated from design specifications.
prevention costs - Answers Improving quality seems to be a strategic weapon in gaining market
share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - Answers ________ is the international standard governing documentation of a
quality program.
, ISO 14000:2004 - Answers ________ is the international standard governing environmental
management.
a process is in statistical control. - Answers Process capability can be addressed when:
Out of control when it is in control - Answers Regarding control charts, a type l error refers to
concluding that the process is:
increases the probability of concluding nothing has changed, when in fact it has. - Answers
Regarding control charts, changing from two-sigma limits to three-sigma limits:
increases the probability of searching for a cause when none exists. - Answers Regarding
control charts, changing from three-sigma limits to two-sigma limits:
involves a rigorous review process that often helps the companies define what quality means to
them, regardless of the outcome. - Answers The Baldrige Performance Excellence Program:
involves seven major criteria that are built on the base of customer satisfaction. - Answers The
Baldrige Performance Excellence Program:
ISO 14000:2004 - Answers The international standard that is applied to determine a company's
"environmental friendliness" is:
fair operating practices. - Answers The ISO 14000 standards explicitly mentions:
addresses quality system documentation. - Answers The ISO 9001:2008 standard:
Customer satisfaction - Answers The TQM wheel features________at its center
Nothing; the process is in control. - Answers The UCL and LCL for an x-bar chart are 25 and 15
respectively. The central line is 20, and the process variability is considered to be in statistical
control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should
you do?
it is considered a defect - Answers When a process fails to satisfy a customer:
random sources - Answers Which of the following would be a "common" cause of variation?
training workers to perform their jobs - Answers Which of the following would be considered a
prevention cost of quality?
design - Answers Which of these elements is not part of the Deming Wheel?
the costs of improving process design and product design - Answers Which one of the following
is part of prevention costs?
running a functional test on each item before it is boxed for shipment - Answers Which of the
following would be considered an appraisal cost of quality?
a c-chart - Answers A company is interested in monitoring the number of scratches on
Plexiglass panels. The appropriate control chart to use would be:
an x-bar chart. - Answers A company is interested in monitoring the average time it takes to
serve its customers. An appropriate control chart would be:
an R-chart - Answers A company is interested in monitoring the variability in the weight of the
fertilizer bags it produces. An appropriate control chart would be:
an appraisal cost - Answers A cost that is incurred if some aspect of a service must be
performed again is called a(n):
material cost of a piece of stock metal that has had too large a hole drilled in it. - Answers A
prime example of an internal failure cost is the:
an external failure cost - Answers A professor, dissatisfied with a product he's purchased, bad
mouths the product to his class, resulting in decreased market share (since the students believe
everything he tells them). The manufacturer suffers:
Common causes - Answers ________ of variation are the purely random, unidentifiable sources
of variation that are unavoidable with the current process.
seeks to make never ending improvements - Answers Continuous improvement is a philosophy
that:
Cost of quality - Answers ________ refers to how well the product or service performs its
intended purpose.
External failure - Answers ________ costs arise when a defect is discovered after the customer
has received the product or service.
accept the entire lot of incoming materials. - Answers In acceptance sampling, when the
random sample passes the buyer's incoming test (low number of defects found), the next action
taken is to:
control charts - Answers In Statistical Process Control, ________ are used to detect defects and
determine if the process has deviated from design specifications.
prevention costs - Answers Improving quality seems to be a strategic weapon in gaining market
share. However, improving quality entails allocation of resources and effort. As greater effort is
expended to stop defects before they occur, which one of the following costs increases?
ISO 9001:2008 - Answers ________ is the international standard governing documentation of a
quality program.
, ISO 14000:2004 - Answers ________ is the international standard governing environmental
management.
a process is in statistical control. - Answers Process capability can be addressed when:
Out of control when it is in control - Answers Regarding control charts, a type l error refers to
concluding that the process is:
increases the probability of concluding nothing has changed, when in fact it has. - Answers
Regarding control charts, changing from two-sigma limits to three-sigma limits:
increases the probability of searching for a cause when none exists. - Answers Regarding
control charts, changing from three-sigma limits to two-sigma limits:
involves a rigorous review process that often helps the companies define what quality means to
them, regardless of the outcome. - Answers The Baldrige Performance Excellence Program:
involves seven major criteria that are built on the base of customer satisfaction. - Answers The
Baldrige Performance Excellence Program:
ISO 14000:2004 - Answers The international standard that is applied to determine a company's
"environmental friendliness" is:
fair operating practices. - Answers The ISO 14000 standards explicitly mentions:
addresses quality system documentation. - Answers The ISO 9001:2008 standard:
Customer satisfaction - Answers The TQM wheel features________at its center
Nothing; the process is in control. - Answers The UCL and LCL for an x-bar chart are 25 and 15
respectively. The central line is 20, and the process variability is considered to be in statistical
control. The results of the next six sample means are 18, 23, 17, 21, 24, and 16. What should
you do?
it is considered a defect - Answers When a process fails to satisfy a customer:
random sources - Answers Which of the following would be a "common" cause of variation?
training workers to perform their jobs - Answers Which of the following would be considered a
prevention cost of quality?
design - Answers Which of these elements is not part of the Deming Wheel?
the costs of improving process design and product design - Answers Which one of the following
is part of prevention costs?
running a functional test on each item before it is boxed for shipment - Answers Which of the
following would be considered an appraisal cost of quality?
