PGA 3.0 Level 2 Test Exam Questions and
Answers (Most Recent Version, Complete
Study Material)
What department is considered the core business unit? -
Correct Answers ✅golf operation
From a functional perspective, a vendor is what kind of
resource? - Correct Answers ✅financial resource
What must exist for a facility to have a positive culture? -
Correct Answers ✅resources
What would a typical organizational chart of a golf operation
show? - Correct Answers ✅staff roles & the relationships
between them
What is the most likely determinant of the complexity of a
facility's organizational chart? - Correct Answers ✅size of
facility and number of resources
Staff is considered a tangible resource? - Correct Answers
✅true
What intangible resource is key to enabling and facilitating
peak performance? - Correct Answers ✅culture
How can facilities foster a positive culture? - Correct
Answers ✅open communication and discussion
,PGA 3.0 Level 2 Test Exam Questions and
Answers (Most Recent Version, Complete
Study Material)
"Identify staffing needs" is ones of the staff management
roles in running a golf operation - Correct Answers ✅true
High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for
all employees - Correct Answers ✅true
What should a manager consider when determining the
number of employees needed to run an operation? - Correct
Answers ✅human resources it will take
What is the advantage of asking open-ended questions
during the interview process? - Correct Answers ✅lead to
unbiased answers
Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology - Correct
Answers ✅false
What is the first step in acquiring a new technology-based
system? - Correct Answers ✅assess facility needs
, PGA 3.0 Level 2 Test Exam Questions and
Answers (Most Recent Version, Complete
Study Material)
Why should employees be involved in creating and revising
policies or procedures? - Correct Answers ✅encourages
staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - Correct
Answers ✅true
What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them
intended to identify the goods and services of a seller? -
Correct Answers ✅brand
Pace of play policies are an effective means for controlling
the demand curve for the use of perishable tee times -
Correct Answers ✅true
What does yield management allow? - Correct Answers
✅allows facility to maximize the total number of rounds
available each day
What term would be considered an important metric for
monitoring performance against budget? - Correct Answers
✅variance
Answers (Most Recent Version, Complete
Study Material)
What department is considered the core business unit? -
Correct Answers ✅golf operation
From a functional perspective, a vendor is what kind of
resource? - Correct Answers ✅financial resource
What must exist for a facility to have a positive culture? -
Correct Answers ✅resources
What would a typical organizational chart of a golf operation
show? - Correct Answers ✅staff roles & the relationships
between them
What is the most likely determinant of the complexity of a
facility's organizational chart? - Correct Answers ✅size of
facility and number of resources
Staff is considered a tangible resource? - Correct Answers
✅true
What intangible resource is key to enabling and facilitating
peak performance? - Correct Answers ✅culture
How can facilities foster a positive culture? - Correct
Answers ✅open communication and discussion
,PGA 3.0 Level 2 Test Exam Questions and
Answers (Most Recent Version, Complete
Study Material)
"Identify staffing needs" is ones of the staff management
roles in running a golf operation - Correct Answers ✅true
High-performance profiling is a tool that can be used to
communicate a uniform set of facility-wide expectations for
all employees - Correct Answers ✅true
What should a manager consider when determining the
number of employees needed to run an operation? - Correct
Answers ✅human resources it will take
What is the advantage of asking open-ended questions
during the interview process? - Correct Answers ✅lead to
unbiased answers
Reduced training needs is one of the anticipated benefits of
adopting new point of sale system technology - Correct
Answers ✅false
What is the first step in acquiring a new technology-based
system? - Correct Answers ✅assess facility needs
, PGA 3.0 Level 2 Test Exam Questions and
Answers (Most Recent Version, Complete
Study Material)
Why should employees be involved in creating and revising
policies or procedures? - Correct Answers ✅encourages
staff to buy-in to the guidelines it sets out
Promotion is one of the four "Ps" of marketing - Correct
Answers ✅true
What does the American Marketing Association refer to as a
name, term, sign, symbol or design, or combination of them
intended to identify the goods and services of a seller? -
Correct Answers ✅brand
Pace of play policies are an effective means for controlling
the demand curve for the use of perishable tee times -
Correct Answers ✅true
What does yield management allow? - Correct Answers
✅allows facility to maximize the total number of rounds
available each day
What term would be considered an important metric for
monitoring performance against budget? - Correct Answers
✅variance
