MANA 445 FINAL (13-16) 2025 QUESTIONS WITH 100% ACCURATE SOLUTIONS!!
In the business case for disability management, what is an intangible benefit of effective disability
management and return-to-work programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation - (answer)D
According to studies mentioned in the text, what is the range of an organization's payroll costs relating
to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25% - (answer)C
In 2011, in total, approximately how many claims were approved by Workers' Compensation Boards
across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000 - (answer)A
For supported and sheltered work, what is likely to be required to meet the duty to accommodate?
a. temporary changes to work tasks and the work environment
b. temporary changes to work tasks and permanent changes to the work environment
,MANA 445 FINAL (13-16) 2025 QUESTIONS WITH 100% ACCURATE SOLUTIONS!!
c. permanent changes to work tasks and temporary changes to the work environment
d. permanent changes to work tasks and permanent changes to the work environment - (answer)D
What workplace disability indicator can provide the earliest information about the effectiveness of the
disability management program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
d. duration of the work disability - (answer)B
Pareto analysis is also known as the 80/20 rule; historically 20% of people/equipment/customers
account for 80% of outcomes. In what disability management best practice would Pareto analysis be a
useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate - (answer)B
What is an example of light-duty work, assigned due to a back injury, which does not involve work
hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth) - (answer)C
, MANA 445 FINAL (13-16) 2025 QUESTIONS WITH 100% ACCURATE SOLUTIONS!!
What was the key event in Vancouver Coastal Health's overhaul of their disability management
program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention - (answer)A
What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
d. phased return to work - (answer)B
Who has less power in the return-to-work decision than in the past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician - (answer)D
How does case management facilitate the recovery of an injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign - (answer)C
In the business case for disability management, what is an intangible benefit of effective disability
management and return-to-work programs?
a. lower WCB premiums
b. maintenance of high productivity
c. higher job satisfaction of injured workers
d. improvement in the company's reputation - (answer)D
According to studies mentioned in the text, what is the range of an organization's payroll costs relating
to workplace disability?
a! 1%-2%
b! 4%-6%
c! 8%-15%
d! 20%-25% - (answer)C
In 2011, in total, approximately how many claims were approved by Workers' Compensation Boards
across Canada?
a! 300,000
b! 400,000
c! 500,000
d! 1,000,000 - (answer)A
For supported and sheltered work, what is likely to be required to meet the duty to accommodate?
a. temporary changes to work tasks and the work environment
b. temporary changes to work tasks and permanent changes to the work environment
,MANA 445 FINAL (13-16) 2025 QUESTIONS WITH 100% ACCURATE SOLUTIONS!!
c. permanent changes to work tasks and temporary changes to the work environment
d. permanent changes to work tasks and permanent changes to the work environment - (answer)D
What workplace disability indicator can provide the earliest information about the effectiveness of the
disability management program?
a. associated costs
b. worker's quality of life
c. a sustained return to work
d. duration of the work disability - (answer)B
Pareto analysis is also known as the 80/20 rule; historically 20% of people/equipment/customers
account for 80% of outcomes. In what disability management best practice would Pareto analysis be a
useful tool?
a. early intervention
b. prevention focus
c. work accommodation
d. people-focused climate - (answer)B
What is an example of light-duty work, assigned due to a back injury, which does not involve work
hardening?
a. a chef taking a leave of absence to write a cookbook
b. a hairdresser resuming work on a part-time basis
c. a road worker shifting to the road signal part of the crew (stop/go signal)
d. a nurse taking a new job in over the phone healthcare (Telehealth) - (answer)C
, MANA 445 FINAL (13-16) 2025 QUESTIONS WITH 100% ACCURATE SOLUTIONS!!
What was the key event in Vancouver Coastal Health's overhaul of their disability management
program?
a. bringing the program in-house
b. allocating more resources to the program
c. getting buy-in from senior management
d. working with the union on early intervention - (answer)A
What is another term for "gradual work exposure"?
a. work trials
b. work hardening
c. work rehabilitation
d. phased return to work - (answer)B
Who has less power in the return-to-work decision than in the past?
a. the union
b. the injured worker
c. the insurance company
d. the employee's physician - (answer)D
How does case management facilitate the recovery of an injured worker?
a. through arrangement of quick, low-cost treatment
b. by motivating them to want to return to work
c. by coordinating care from different providers
d. by working with stakeholders on job redesign - (answer)C
