PUBLIX DELI KNOWLEDGE EXAM
QUESTIONS AND ANSWERS
, Our Mission at Publix is to be the premier quality food retailer in the world. -
ANSWERSPublix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and
employment security; devotion to stewardship of stockholders; involvement as citizens
in the community. - ANSWERS5 Mission Commitments
Internal and External - ANSWERSTwo Types of Customers
other associates, vendors, suppliers, drivers, and store management -
ANSWERSInternal Customer
customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers. - ANSWERSExternal Customer
always look to add value to the role you play, carefully order and handle product to
prevent out of stock product and ensure product quality - ANSWERSCustomer Value
job efficiency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling - ANSWERSIntolerance of Waste
enhancing your role, adding your value and achieving tasks quickly and efficiently and
correctly adds to the security of employment - ANSWERSDedicated to the Dignity,
Value, and Employment Security of our associates
following the standards and policies maximizing your sales and profit -
ANSWERSDevotion to Stewardship of Stockholders
support community they are neighbors - ANSWERSInvolved as Responsible Citizens in
our Communities
the promise and guarantee to provide premier customer service and quality products to
our customers - ANSWERSPublix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request." - ANSWERSThe Publix Guarantee
causing customers to say "I always shop at my Publix" by providing premier service
from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices - ANSWERSOur
Strategy from Customers stand point
QUESTIONS AND ANSWERS
, Our Mission at Publix is to be the premier quality food retailer in the world. -
ANSWERSPublix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and
employment security; devotion to stewardship of stockholders; involvement as citizens
in the community. - ANSWERS5 Mission Commitments
Internal and External - ANSWERSTwo Types of Customers
other associates, vendors, suppliers, drivers, and store management -
ANSWERSInternal Customer
customers that shop in the store: exceed the expectations prompt service, freshest
product, education of customers. - ANSWERSExternal Customer
always look to add value to the role you play, carefully order and handle product to
prevent out of stock product and ensure product quality - ANSWERSCustomer Value
job efficiency, controlling supply usage, preventing damages, awareness and report
losses or theft, recycling - ANSWERSIntolerance of Waste
enhancing your role, adding your value and achieving tasks quickly and efficiently and
correctly adds to the security of employment - ANSWERSDedicated to the Dignity,
Value, and Employment Security of our associates
following the standards and policies maximizing your sales and profit -
ANSWERSDevotion to Stewardship of Stockholders
support community they are neighbors - ANSWERSInvolved as Responsible Citizens in
our Communities
the promise and guarantee to provide premier customer service and quality products to
our customers - ANSWERSPublix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give
you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request." - ANSWERSThe Publix Guarantee
causing customers to say "I always shop at my Publix" by providing premier service
from friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices - ANSWERSOur
Strategy from Customers stand point
