AMAZON ACADEMY FINAL STUDY GUIDE WITH
ALL CORRECT & 100% VERIFIED ANSWERS|
ALREADY GRADED A+
When should you verify that the Process Assistant has cleared all time on tasks issues? ✔Correct
Answer-After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: ✔Correct Answer-Completing
handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be
completed: ✔Correct Answer-Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift:
✔Correct Answer-Voluntary Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling
Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about meeting
your volume goal for the shift. The following is a critical part of the Sort shift that ensures we are on
track to meet our goal and allows us to make adjustments ahead of time when necessary:
✔Correct Answer-Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior to the
induct start time? ✔Correct Answer-Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: ✔Correct Answer-Verify
DPO pick list and staging plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already created
Next Day plan using the latest projected volume, staffing ratios, and TPH. When should you have
your pre-shift plan uploaded? ✔Correct Answer-30 minutes prior to SOS
This ensures that associates are beginning work in their process immediately or as soon as possible
after they clock in for the shift. This is crucial for productivity as we need our associates to begin
working as quickly as possible. Our current Network Goal is 2 minutes. ✔Correct Answer-Fast Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards the
end of the current shift. Where should you go to upload your finalized Next Day plan? ✔Correct
Answer-Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered 97
people and average attendance for this day is 82%. How many associates do you need to accept VET
in order to staff the shift? ✔Correct Answer-6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75 with
an SPR of 40. What is your total dispatch capacity? ✔Correct Answer-46,875
, You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time. How do
you stay proactive to avoid OTD misses? ✔Correct Answer-Labor planning properly based off of
projected rates and volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered 82
people and average attendance for this day is 82%. How many associates do you need to accept VET
in order to staff the shift? ✔Correct Answer-6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to delivery 92%
of this, and the remaining 8% will go to the flex pool. Assuming all of the 150 drivers in the flex pool
accept routes, at an SPR of 25 packages, how many shipments will not dispatch from the site? (round
up to the nearest whole number) ✔Correct Answer-854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist
Compliance has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow
aislesPackages left in the end cap areasPick racks are full ✔Correct Answer-NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for Critical
Roles? ✔Correct Answer-All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in Ingenii?
✔Correct Answer-Monthly
Why was Apollo created? ✔Correct Answer-Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery Stations.
Which of these best describe the problem solve role on loadout? ✔Correct Answer-Associate that
resolves partially picked routes, audits route for accuracy, and investigates staging or container errors
throughout the station. Assists DA's that are missing items by either physically finding the item or
removing from DA's route.
Who owns your Career Growth Plan? ✔Correct Answer-You own your own Career Growth Plan
You are an Area Manager on Sort and your headcount has come in higher than expected for tonight
volume. The shift has already started. What action should you take in response to the increased
headcount to ensure that the associates that volunteer to go home are not penalized for points or
UPT? ✔Correct Answer-Scan the associates that wish to leave into the Instant VTO tool in the
Labor Scheduling tool prior to having them punch out
Your station manager wants you to set up Hawkeye alerts for them for any time a package is marked
damaged on route. Of the following, what information is needed from them to complete the
Hawkeye alert? ✔Correct Answer-NOT Their email address
Your station has the ability to dispatch a max capacity of 48 vans per DSP wave. How many staging
locations should your station have physically and virtually at minimum in order to run a successful
shift? ✔Correct Answer-144 staging locations
You are checking your Shift Assistants standard work checklist at the end of the shift to verify
completion and notice that they were all marked at the same time at the beginning of shift. Why is
this process incorrect? ✔Correct Answer-Removes leadership visibility on when tasks are being
completed throughout shift and ensuring they are actually being completed
ALL CORRECT & 100% VERIFIED ANSWERS|
ALREADY GRADED A+
When should you verify that the Process Assistant has cleared all time on tasks issues? ✔Correct
Answer-After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: ✔Correct Answer-Completing
handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be
completed: ✔Correct Answer-Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift:
✔Correct Answer-Voluntary Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling
Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about meeting
your volume goal for the shift. The following is a critical part of the Sort shift that ensures we are on
track to meet our goal and allows us to make adjustments ahead of time when necessary:
✔Correct Answer-Hourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior to the
induct start time? ✔Correct Answer-Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: ✔Correct Answer-Verify
DPO pick list and staging plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already created
Next Day plan using the latest projected volume, staffing ratios, and TPH. When should you have
your pre-shift plan uploaded? ✔Correct Answer-30 minutes prior to SOS
This ensures that associates are beginning work in their process immediately or as soon as possible
after they clock in for the shift. This is crucial for productivity as we need our associates to begin
working as quickly as possible. Our current Network Goal is 2 minutes. ✔Correct Answer-Fast Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards the
end of the current shift. Where should you go to upload your finalized Next Day plan? ✔Correct
Answer-Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered 97
people and average attendance for this day is 82%. How many associates do you need to accept VET
in order to staff the shift? ✔Correct Answer-6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75 with
an SPR of 40. What is your total dispatch capacity? ✔Correct Answer-46,875
, You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time. How do
you stay proactive to avoid OTD misses? ✔Correct Answer-Labor planning properly based off of
projected rates and volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered 82
people and average attendance for this day is 82%. How many associates do you need to accept VET
in order to staff the shift? ✔Correct Answer-6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to delivery 92%
of this, and the remaining 8% will go to the flex pool. Assuming all of the 150 drivers in the flex pool
accept routes, at an SPR of 25 packages, how many shipments will not dispatch from the site? (round
up to the nearest whole number) ✔Correct Answer-854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist
Compliance has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow
aislesPackages left in the end cap areasPick racks are full ✔Correct Answer-NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for Critical
Roles? ✔Correct Answer-All of the above
What is the minimum requirement for having 1:1s with your direct manager logged in Ingenii?
✔Correct Answer-Monthly
Why was Apollo created? ✔Correct Answer-Apollo was created to be the Audit portal supporting
planning, execution, result sharing and reporting of any type of audit, in all NA Delivery Stations.
Which of these best describe the problem solve role on loadout? ✔Correct Answer-Associate that
resolves partially picked routes, audits route for accuracy, and investigates staging or container errors
throughout the station. Assists DA's that are missing items by either physically finding the item or
removing from DA's route.
Who owns your Career Growth Plan? ✔Correct Answer-You own your own Career Growth Plan
You are an Area Manager on Sort and your headcount has come in higher than expected for tonight
volume. The shift has already started. What action should you take in response to the increased
headcount to ensure that the associates that volunteer to go home are not penalized for points or
UPT? ✔Correct Answer-Scan the associates that wish to leave into the Instant VTO tool in the
Labor Scheduling tool prior to having them punch out
Your station manager wants you to set up Hawkeye alerts for them for any time a package is marked
damaged on route. Of the following, what information is needed from them to complete the
Hawkeye alert? ✔Correct Answer-NOT Their email address
Your station has the ability to dispatch a max capacity of 48 vans per DSP wave. How many staging
locations should your station have physically and virtually at minimum in order to run a successful
shift? ✔Correct Answer-144 staging locations
You are checking your Shift Assistants standard work checklist at the end of the shift to verify
completion and notice that they were all marked at the same time at the beginning of shift. Why is
this process incorrect? ✔Correct Answer-Removes leadership visibility on when tasks are being
completed throughout shift and ensuring they are actually being completed
