PUB3702
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: SEPTEMBER 2025
, Public Human Resource Management
Essay: Evaluating Sam Maluleke’s Listening Skills and Managerial Involvement in
Workplace Relations
Introduction
Effective workplace relations rely heavily on communication, trust, and management
practices that foster collaboration and inclusivity. Listening skills form the cornerstone of
effective managerial communication, while managerial involvement influences
employee satisfaction, motivation, and performance outcomes (Robbins & Judge,
2022). The case of Sam Maluleke offers a practical lens through which to examine the
interplay between listening and managerial involvement. As a manager, his approach to
listening and workplace engagement determines not only the quality of interpersonal
relations but also the success of his team. This essay critically evaluates Sam
Maluleke’s listening skills and managerial involvement in workplace relations, drawing
from relevant theories of communication and management.
Listening Skills in the Workplace
The Role of Listening in Management
Listening is more than the passive reception of information; it involves the active
interpretation and understanding of messages, emotions, and unspoken cues (Brownell,
2012). For managers, effective listening fosters trust, reduces workplace conflict, and
ensures that employee voices are acknowledged (Stewart & Thomas, 2016). Poor
listening, on the other hand, can lead to misunderstandings, low morale, and the
breakdown of workplace relationships.
Evaluation of Sam’s Listening Style
From the available observations, Sam Maluleke demonstrates mixed abilities in
listening. On one hand, he appears attentive during formal meetings, where he takes
notes and occasionally provides feedback, reflecting aspects of active listening. Active
ASSIGNMENT 2 SEMESTER 2 2025
UNIQUE NO.
DUE DATE: SEPTEMBER 2025
, Public Human Resource Management
Essay: Evaluating Sam Maluleke’s Listening Skills and Managerial Involvement in
Workplace Relations
Introduction
Effective workplace relations rely heavily on communication, trust, and management
practices that foster collaboration and inclusivity. Listening skills form the cornerstone of
effective managerial communication, while managerial involvement influences
employee satisfaction, motivation, and performance outcomes (Robbins & Judge,
2022). The case of Sam Maluleke offers a practical lens through which to examine the
interplay between listening and managerial involvement. As a manager, his approach to
listening and workplace engagement determines not only the quality of interpersonal
relations but also the success of his team. This essay critically evaluates Sam
Maluleke’s listening skills and managerial involvement in workplace relations, drawing
from relevant theories of communication and management.
Listening Skills in the Workplace
The Role of Listening in Management
Listening is more than the passive reception of information; it involves the active
interpretation and understanding of messages, emotions, and unspoken cues (Brownell,
2012). For managers, effective listening fosters trust, reduces workplace conflict, and
ensures that employee voices are acknowledged (Stewart & Thomas, 2016). Poor
listening, on the other hand, can lead to misunderstandings, low morale, and the
breakdown of workplace relationships.
Evaluation of Sam’s Listening Style
From the available observations, Sam Maluleke demonstrates mixed abilities in
listening. On one hand, he appears attentive during formal meetings, where he takes
notes and occasionally provides feedback, reflecting aspects of active listening. Active
