WGU C215 Operations Management
Questions with Correct Answers
Advertising revenue model - ANSWERSProvides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANSWERSCompanies receive a referral fee for directing
business to an affiliate
Appraisal cost - ANSWERSThe cost associated with uncovering defects
Automated order entry systems - ANSWERSA method using telephone models to send
digital orders to suppliers.
Backwards integration - ANSWERSOwning or controlling sources of raw materials and
components.
Benchmarking - ANSWERSStudying other companies business practices for
comparison.
Bullwhip effect - ANSWERSInaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - ANSWERSBusinesses buying and selling to other
businesses.
Business to consumer commerce - ANSWERSBusinesses selling to individual
consumers.
Cause and effect diagrams - ANSWERSA chart that identifies potential causes of
particular quality problems.
Checklist - ANSWERSA list of common defects and the number of observed
occurrences of each.
Conformance to specifications - ANSWERShow well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - ANSWERSA philosophy of never ending improvement.
Control charts - ANSWERSCharts used to evaluate whether a process is operating
within expectations.
, Crossdocking - ANSWERSEliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - ANSWERSan integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANSWERSJapanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANSWERSResponsible for the movement of material from
the manufacturer to the customer.
Distribution warehouse - ANSWERSUsed for short term storage, consolidation, and
product mixing.
Distributor crossdocking - ANSWERSthe receiving and consolidating of inbound
products from different vendors into a multi-SKU pallet.
E-commerce - ANSWERSUsing the internet and web to do business.
E-distributors - ANSWERSIndependently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANSWERSCompanies that connect onlone MRO suppliers to
businesses that pay fees to join the market, usually for long term contractual
purchasing.
Early supplier involment (ESI) - ANSWERSInvolvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - ANSWERSA form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANSWERSAn electronic request for a quote
on goods and services.
Electronic storefront - ANSWERSonline catalogs of products made available to the
general public by a single supplier
Exchanges - ANSWERSMarketplaces that focus on spot requirements of larger firms in
a single industry
External Failure costs - ANSWERSCosts associated with failures that occur at the
customer site.
Questions with Correct Answers
Advertising revenue model - ANSWERSProvides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANSWERSCompanies receive a referral fee for directing
business to an affiliate
Appraisal cost - ANSWERSThe cost associated with uncovering defects
Automated order entry systems - ANSWERSA method using telephone models to send
digital orders to suppliers.
Backwards integration - ANSWERSOwning or controlling sources of raw materials and
components.
Benchmarking - ANSWERSStudying other companies business practices for
comparison.
Bullwhip effect - ANSWERSInaccurate or distorted demand information created in the
supply chain.
Business to Business commerce - ANSWERSBusinesses buying and selling to other
businesses.
Business to consumer commerce - ANSWERSBusinesses selling to individual
consumers.
Cause and effect diagrams - ANSWERSA chart that identifies potential causes of
particular quality problems.
Checklist - ANSWERSA list of common defects and the number of observed
occurrences of each.
Conformance to specifications - ANSWERShow well a product or service meets the
targets and tolerances set by designers.
Continuous improvement - ANSWERSA philosophy of never ending improvement.
Control charts - ANSWERSCharts used to evaluate whether a process is operating
within expectations.
, Crossdocking - ANSWERSEliminates storage and order picking functions of a
distribution warehouse.
Customer defined quality - ANSWERSan integrated effort designed to improve quality
performance at every level of the organization.
Deming Prize - ANSWERSJapanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANSWERSResponsible for the movement of material from
the manufacturer to the customer.
Distribution warehouse - ANSWERSUsed for short term storage, consolidation, and
product mixing.
Distributor crossdocking - ANSWERSthe receiving and consolidating of inbound
products from different vendors into a multi-SKU pallet.
E-commerce - ANSWERSUsing the internet and web to do business.
E-distributors - ANSWERSIndependently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANSWERSCompanies that connect onlone MRO suppliers to
businesses that pay fees to join the market, usually for long term contractual
purchasing.
Early supplier involment (ESI) - ANSWERSInvolvement of critical suppliers in new
product design.
Electronic data interchange (EDI) - ANSWERSA form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANSWERSAn electronic request for a quote
on goods and services.
Electronic storefront - ANSWERSonline catalogs of products made available to the
general public by a single supplier
Exchanges - ANSWERSMarketplaces that focus on spot requirements of larger firms in
a single industry
External Failure costs - ANSWERSCosts associated with failures that occur at the
customer site.
