9/5/25, 7:16 AM WGU C215 Study Guide - FINAL Exam| Complete Exam Questions and CORRECT Answers| (2025 update) Assured success Flash…
WGU C215 Study Guide - FINAL Exam| Complete
Exam Questions and CORRECT Answers| (2025
update) Assured success
Save
Terms in this set (218)
1. customer focus
2. continuous improvement
3. employee empowerment
Total Quality Management
4. use of quality tools
(TQM) Philosophy
5. product design
6. process management
7. managing supplier quality
Basic function of Six Sigma. Measures the process
Process Capability Index potential and performance of processes. The higher
(Cpk) the range of Cpk, the improved is the ability of the
process to complete its necessities.
A disciplined, data-driven approach and
methodology for eliminating defects (driving toward
six standard deviations between the mean and the
Six Sigma
nearest specification limit) in any process - from
manufacturing to transactional and from product to
service.
The theoretical maximum output of a system in a given
Design Capacity
period under ideal conditions.
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,9/5/25, 7:16 AM WGU C215 Study Guide - FINAL Exam| Complete Exam Questions and CORRECT Answers| (2025 update) Assured success Flash…
proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and
Location Analysis many other factors.
The technique for determining location decisions.
A type of process used to produce a large volume of
a standardized product.
Line Processes
■ Limited customization and high volume
A type of process used to produce a small number of
products in groups or batches based on customer
Batch Processes orders or specifications.
■ High customization moderate volume
A type of process used to make a one-at-a-time
product exactly to customer specifications.
Project Processes
■ Most custom and lowest volume
A type of process that operates continually to
produce a high volume of a fully standardized
Continuous Processes product.
- No customization and as high a volume as possible
Bottleneck Longest task in the process.
A type of automated system that combines the
Flexible Manufacturing
flexibility of intermittent operations with the efficiency
System (FMS)
of continuous operations.
A technique for monitoring the flow of jobs between
Output/Input Control
work centers.
The net increase created during the transformation of
Value-Added
inputs into final outputs.
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Layouts that combine characteristics of process and
product layouts.
Hybrid Layouts
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Table that reflects opinions of managers with regard
Relationship Chart (REL) to the importance of having any two departments
close together.
The shortest distance between two locations using
Rectilinear Distance
north-south and east-west movements.
Table that gives the number of trips or units of
From-To Matrix
product moved between any pair of departments.
Schematic showing the placement of resources in a
Block Plan
facility.
The average of the observation times for each of the
Mean Observed Times
work elements.
The mean observed time multiplied by the
Normal Time performance rating factor by the frequency of
occurrence.
The length of time it should take a qualified worker
using appropriate process and tools to complete a
Standard Time
specific job, allowing time for personal fatigue and
unavoidable delays.
A philosophy designed to achieve high-volume
production through elimination of waste and
continuous improvement. Based on a "pull" system
Just-in-Time (JIT)
rather than a "push" system. The three elements are
just-in-time manufacturing, total quality management,
and respect for people.
A card that specifies the exact quantity of product
Kanban card
that needs to be produced.
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WGU C215 Study Guide - FINAL Exam| Complete
Exam Questions and CORRECT Answers| (2025
update) Assured success
Save
Terms in this set (218)
1. customer focus
2. continuous improvement
3. employee empowerment
Total Quality Management
4. use of quality tools
(TQM) Philosophy
5. product design
6. process management
7. managing supplier quality
Basic function of Six Sigma. Measures the process
Process Capability Index potential and performance of processes. The higher
(Cpk) the range of Cpk, the improved is the ability of the
process to complete its necessities.
A disciplined, data-driven approach and
methodology for eliminating defects (driving toward
six standard deviations between the mean and the
Six Sigma
nearest specification limit) in any process - from
manufacturing to transactional and from product to
service.
The theoretical maximum output of a system in a given
Design Capacity
period under ideal conditions.
https://quizlet.com/1071964135/wgu-c215-study-guide-final-exam-complete-exam-questions-and-correct-answers-2025-update-assured-success-flas… 1/21
,9/5/25, 7:16 AM WGU C215 Study Guide - FINAL Exam| Complete Exam Questions and CORRECT Answers| (2025 update) Assured success Flash…
proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and
Location Analysis many other factors.
The technique for determining location decisions.
A type of process used to produce a large volume of
a standardized product.
Line Processes
■ Limited customization and high volume
A type of process used to produce a small number of
products in groups or batches based on customer
Batch Processes orders or specifications.
■ High customization moderate volume
A type of process used to make a one-at-a-time
product exactly to customer specifications.
Project Processes
■ Most custom and lowest volume
A type of process that operates continually to
produce a high volume of a fully standardized
Continuous Processes product.
- No customization and as high a volume as possible
Bottleneck Longest task in the process.
A type of automated system that combines the
Flexible Manufacturing
flexibility of intermittent operations with the efficiency
System (FMS)
of continuous operations.
A technique for monitoring the flow of jobs between
Output/Input Control
work centers.
The net increase created during the transformation of
Value-Added
inputs into final outputs.
https://quizlet.com/1071964135/wgu-c215-study-guide-final-exam-complete-exam-questions-and-correct-answers-2025-update-assured-success-flas… 2/21
, 9/5/25, 7:16 AM WGU C215 Study Guide - FINAL Exam| Complete Exam Questions and CORRECT Answers| (2025 update) Assured success Flash…
Layouts that combine characteristics of process and
product layouts.
Hybrid Layouts
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Table that reflects opinions of managers with regard
Relationship Chart (REL) to the importance of having any two departments
close together.
The shortest distance between two locations using
Rectilinear Distance
north-south and east-west movements.
Table that gives the number of trips or units of
From-To Matrix
product moved between any pair of departments.
Schematic showing the placement of resources in a
Block Plan
facility.
The average of the observation times for each of the
Mean Observed Times
work elements.
The mean observed time multiplied by the
Normal Time performance rating factor by the frequency of
occurrence.
The length of time it should take a qualified worker
using appropriate process and tools to complete a
Standard Time
specific job, allowing time for personal fatigue and
unavoidable delays.
A philosophy designed to achieve high-volume
production through elimination of waste and
continuous improvement. Based on a "pull" system
Just-in-Time (JIT)
rather than a "push" system. The three elements are
just-in-time manufacturing, total quality management,
and respect for people.
A card that specifies the exact quantity of product
Kanban card
that needs to be produced.
https://quizlet.com/1071964135/wgu-c215-study-guide-final-exam-complete-exam-questions-and-correct-answers-2025-update-assured-success-flas… 3/21
