Copyright © 2026, 2022, 2018 by Pearson Education, Inc. or its affiliates. All Rights Reserved.
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i
Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
b b b b b
Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
b b b b b b b b b b b b b
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction b b b b b
C) Individuals, groups, and job satisfaction b b b b
D) Groups, structure, and profit structure b b b b
E) Individuals, groups, and structure b b b
Answer: E
b b
Explanation: OB investigates the impact that individuals, groups, and structures have on
b b b b b b b b b b b
behavior within organizations.
b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
2) Which of the following is NOT a core topic of organizational behavior?
b b b b b b b b b b b
A) Motivation
B) Attitude development b
C) Conflict
D) Resource allocation b
E) Work design b
Answer: D
b b
Explanation: OB includes the core topics of motivation, leader behavior and power,
b b b b b b b b b b b
interpersonal communication, group structure and processes, personality, emotions, and values,
b b b b b b b b b b
attitude development and perception, change processes, conflict and negotiation, and work
b b b b b b b b b b b
design. It does not include resource allocation.
b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
1
Copyright © 2025 Pearson Education, Inc. b b b b b
,3) According to a study by Monster (a global employment company), the number one most
b b b b b b b b b b b b b
frequently desired skill in applicants was
b b . b b b b b
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
b b
Explanation: Monster mined data from nearly one million market-wide job postings to identify
b b b b b b b b b b b b
skills that were most often sought by employers. At the top of the list was communication skills.
b b b b b b b b b b b b b b b b b
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
b b b b b b b b b b b
Diff: 1 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
4) According to a recent large-scale survey, 58% of managers did NOT receive
b b b . b b b b b b b b b
A) pay incentives
b
B) training
C) administrative support b
D) insurance
E) office space b
Answer: B
b b
Explanation: Fifty-eight percent of managers reported they had not received any training and
b b b b b b b b b b b b
25% admitted they were not ready to lead others when they were given the role.
b b b b b b b b b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
5) There is a connection between companies which have
b b b and their attention to b b b b b b b b b
organizational behavior principles.
b b b
A) high turnover rates
b b
B) specialized technical processes b b
C) superior financial performance b b
D) long-lasting CEOs b
E) both high turnover rates and long-lasting CEOs
b b b b b b
Answer: C
b b
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
b b b b b b b b b b
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
b b b b b b b b b b b b
organizational behavior and attribute it to their ability to generate high financial outcomes.
b b b b b b b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
2
Copyright © 2025 Pearson Education, Inc. b b b b b
, 6) is the study of the impact that individuals, groups, and structure have on behavior
b b b b b b b b b b b b b b
within organizations.
b b
A) Leadership
B) Organizational strategy b
C) Performance management b
D) Employee relations b
E) Organizational behavior b
Answer: E
b b
Explanation: Organizational behavior is the field of study that investigates the impact that
b b b b b b b b b b b b
individuals, groups, and structure have on behavior within organizations, for the purpose of
b b b b b b b b b b b b b
applying such knowledge toward improving an organization's effectiveness.
b b b b b b b b
Diff: 1 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
7) What are the four main activities managers engage in?
b b b b b b b b
A) Planning, budgeting, networking, hiring b b b
B) Planning, organizing, leading, controlling b b b
C) Controlling, innovating, hiring, quality control b b b b
D) Monitoring, scheduling, fund raising, leading b b b b
E) Interpersonal, informational, decisional, planning b b b
Answer: B
b b
Explanation: Managers' work can be categorized into four different activities: planning,
b b b b b b b b b b
organizing, leading, and controlling.
b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
8) The ultimate goal of organizational behavior is to
b . b b b b b b b
A) better understand management
b b
B) improve an organization's effectiveness
b b b
C) balance diversity b
D) create boilerplates b
E) replace human resources b b
Answer: B
b b
Explanation: OB studies the impact individuals, groups, and structure have on an organization
b b b b b b b b b b b b
with the ultimate goal of improving effectiveness.
b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
3
Copyright © 2025 Pearson Education, Inc. b b b b b
b b b b b b b b b b b b b b b
i
Copyright © 2025 Pearson Education, Inc.
b b b b b
,Essentials of Organizational Behavior, 16e (Robbins)
b b b b b
Chapter 1 What Is Organizational Behavior?
b b b b b
1) The impact of what three areas are investigated in the study of Organizational Behavior?
b b b b b b b b b b b b b
A) Profit structure, organizational complexity, and job satisfaction
b b b b b b
B) Individuals, profit structure, and job satisfaction b b b b b
C) Individuals, groups, and job satisfaction b b b b
D) Groups, structure, and profit structure b b b b
E) Individuals, groups, and structure b b b
Answer: E
b b
Explanation: OB investigates the impact that individuals, groups, and structures have on
b b b b b b b b b b b
behavior within organizations.
b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
2) Which of the following is NOT a core topic of organizational behavior?
b b b b b b b b b b b
A) Motivation
B) Attitude development b
C) Conflict
D) Resource allocation b
E) Work design b
Answer: D
b b
Explanation: OB includes the core topics of motivation, leader behavior and power,
b b b b b b b b b b b
interpersonal communication, group structure and processes, personality, emotions, and values,
b b b b b b b b b b
attitude development and perception, change processes, conflict and negotiation, and work
b b b b b b b b b b b
design. It does not include resource allocation.
b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
1
Copyright © 2025 Pearson Education, Inc. b b b b b
,3) According to a study by Monster (a global employment company), the number one most
b b b b b b b b b b b b b
frequently desired skill in applicants was
b b . b b b b b
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
b b
Explanation: Monster mined data from nearly one million market-wide job postings to identify
b b b b b b b b b b b b
skills that were most often sought by employers. At the top of the list was communication skills.
b b b b b b b b b b b b b b b b b
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
b b b b b b b b b b b
Diff: 1 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
4) According to a recent large-scale survey, 58% of managers did NOT receive
b b b . b b b b b b b b b
A) pay incentives
b
B) training
C) administrative support b
D) insurance
E) office space b
Answer: B
b b
Explanation: Fifty-eight percent of managers reported they had not received any training and
b b b b b b b b b b b b
25% admitted they were not ready to lead others when they were given the role.
b b b b b b b b b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
5) There is a connection between companies which have
b b b and their attention to b b b b b b b b b
organizational behavior principles.
b b b
A) high turnover rates
b b
B) specialized technical processes b b
C) superior financial performance b b
D) long-lasting CEOs b
E) both high turnover rates and long-lasting CEOs
b b b b b b
Answer: C
b b
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
b b b b b b b b b b
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
b b b b b b b b b b b b
organizational behavior and attribute it to their ability to generate high financial outcomes.
b b b b b b b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
2
Copyright © 2025 Pearson Education, Inc. b b b b b
, 6) is the study of the impact that individuals, groups, and structure have on behavior
b b b b b b b b b b b b b b
within organizations.
b b
A) Leadership
B) Organizational strategy b
C) Performance management b
D) Employee relations b
E) Organizational behavior b
Answer: E
b b
Explanation: Organizational behavior is the field of study that investigates the impact that
b b b b b b b b b b b b
individuals, groups, and structure have on behavior within organizations, for the purpose of
b b b b b b b b b b b b b
applying such knowledge toward improving an organization's effectiveness.
b b b b b b b b
Diff: 1 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
7) What are the four main activities managers engage in?
b b b b b b b b
A) Planning, budgeting, networking, hiring b b b
B) Planning, organizing, leading, controlling b b b
C) Controlling, innovating, hiring, quality control b b b b
D) Monitoring, scheduling, fund raising, leading b b b b
E) Interpersonal, informational, decisional, planning b b b
Answer: B
b b
Explanation: Managers' work can be categorized into four different activities: planning,
b b b b b b b b b b
organizing, leading, and controlling.
b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
8) The ultimate goal of organizational behavior is to
b . b b b b b b b
A) better understand management
b b
B) improve an organization's effectiveness
b b b
C) balance diversity b
D) create boilerplates b
E) replace human resources b b
Answer: B
b b
Explanation: OB studies the impact individuals, groups, and structure have on an organization
b b b b b b b b b b b b
with the ultimate goal of improving effectiveness.
b b b b b b b
Diff: 2 b
AACSB: Analytical Thinking b b
Quest. Category: Concept
b b b
LO: 1.1 Define organizational behavior (OB).
b b b b b b
3
Copyright © 2025 Pearson Education, Inc. b b b b b
