,ConsumerABehaviour:ABuying,AHaving,AandABeing,ACdn.A8eA(Solomon)A
ChapterA1A AnAIntroductionAtoAConsumerABehaviour
1) InAstudyingAconsumersAlikeAGail,AaAcollegeAstudent,AmarketersAoftenAfindAitAusefulAtoAlearnAthe
irAinterestsAinAmusicAorAclothing,AhowAtheyAspendAtheirAleisureAtime,AandAevenAtheirAattitudesAab
outAsocialAissues,AtoAbeAableAtoAcategorizeAconsumersAaccordingAtoAtheirAlifestyles.AThisAsortAofAi
nformationAisAcalled:
A) coreAvalues.
B) psychographics.
C) configurations.
D) physiognomies.
AAnswer:A B
Type:AMC
PageARef:A2
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
2) Tina,AaAsupervisorAofAdisplaysAforASearsACanada,AknowsAthatAattractiveAdisplaysAcanAgenera
teAadditionalAsalesAofAparticularAitems.AFromAaAmarketer'sAperspective,AthisAis:
A) aApurchaseAissue.
B) aApostApurchaseAissue.
C) merchandisingAcomplexity.
D) aAlossAleader
.
Answer:A A
Type:AMC
PageARef:A3
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
3) JohnAisAtheAviceApresidentAofAmarketingAforAaAlocalAtourAguideAcompany.AHeAisAconcernedAth
atAhisAcustomersAareAnotArecommendingAhisAcompanyAtoAtheirAfriends.AForAJohn,AthisAproblemA
isAa:
A) purchaseAissue.
B) demographicAproblem.
C) prepurchaseAissue.
D) postApurchaseAissue.
AAnswer:A D
Type:AMC
PageARef:A3
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
1
CopyrightA©A2021APearsonACanadaAInc
.
,4) TheAexpandedAviewAofAtheAexchangeAthatAincludesAtheAissuesAthatAinfluenceAtheAconsum
erAbefore,Aduring,AandAafterAaApurchaseAisAcalled:
A) theAvalue.
B) theAstrategicAfocus.
C) theApre-sellAstrategy.
D) theAconsumptionAprocess.
AAnswer:A D
Type:AMC
PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
5) GailAdecidesAtoAtakeAaAbreakAfromAstudyingAandAgoesAonlineAtoAcheckAthingsAout.ASheAconnec
tsAwithAoneAofAtheAproductAdiscussionAgroupsAthatAsheAparticipatesAin.AThisAisAanAexampleAofAa:
A) lifestyleAdiscussion.
B) brandAcompetition.
C) consumptionAcommunity.
D) marketplaceAcompetition.
AAnswer:A C
Type:AMC
PageARef:A2
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
6) IfAaAproductAsucceedsAinAsatisfyingAneedsAandAisApurchasedAoverAandAoverAagain,AitAmostAlike
lyAhasAattained:
A) productAseparation.
B) brandAloyalty.
C) lifestyleAvariation.
D) purchaseAconception.
Answer:A B
Type:AMC
PageARef:A2
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
7) ConsumerAbehaviourAasAaAdisciplineAdealsAmainlyAwithAwhatAhappensAatAtheApointAofApurchas
e.AAnswer:A FALSE
Type:ATF
PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
8) TheAexpandedAviewAofAconsumerAbehaviourArecognizesAthatAtheAconsumptionAprocessAinclude
sAissuesAthatAinfluenceAconsumersAbefore,Aduring,AandAafterAaApurchaseAisAmade.
Answer:A TRUE
Type:ATF
2
CopyrightA©A2021APearsonACanadaAInc
.
, PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
3
CopyrightA©A2021APearsonACanadaAInc
.
ChapterA1A AnAIntroductionAtoAConsumerABehaviour
1) InAstudyingAconsumersAlikeAGail,AaAcollegeAstudent,AmarketersAoftenAfindAitAusefulAtoAlearnAthe
irAinterestsAinAmusicAorAclothing,AhowAtheyAspendAtheirAleisureAtime,AandAevenAtheirAattitudesAab
outAsocialAissues,AtoAbeAableAtoAcategorizeAconsumersAaccordingAtoAtheirAlifestyles.AThisAsortAofAi
nformationAisAcalled:
A) coreAvalues.
B) psychographics.
C) configurations.
D) physiognomies.
AAnswer:A B
Type:AMC
PageARef:A2
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
2) Tina,AaAsupervisorAofAdisplaysAforASearsACanada,AknowsAthatAattractiveAdisplaysAcanAgenera
teAadditionalAsalesAofAparticularAitems.AFromAaAmarketer'sAperspective,AthisAis:
A) aApurchaseAissue.
B) aApostApurchaseAissue.
C) merchandisingAcomplexity.
D) aAlossAleader
.
Answer:A A
Type:AMC
PageARef:A3
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
3) JohnAisAtheAviceApresidentAofAmarketingAforAaAlocalAtourAguideAcompany.AHeAisAconcernedAth
atAhisAcustomersAareAnotArecommendingAhisAcompanyAtoAtheirAfriends.AForAJohn,AthisAproblemA
isAa:
A) purchaseAissue.
B) demographicAproblem.
C) prepurchaseAissue.
D) postApurchaseAissue.
AAnswer:A D
Type:AMC
PageARef:A3
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
1
CopyrightA©A2021APearsonACanadaAInc
.
,4) TheAexpandedAviewAofAtheAexchangeAthatAincludesAtheAissuesAthatAinfluenceAtheAconsum
erAbefore,Aduring,AandAafterAaApurchaseAisAcalled:
A) theAvalue.
B) theAstrategicAfocus.
C) theApre-sellAstrategy.
D) theAconsumptionAprocess.
AAnswer:A D
Type:AMC
PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
5) GailAdecidesAtoAtakeAaAbreakAfromAstudyingAandAgoesAonlineAtoAcheckAthingsAout.ASheAconnec
tsAwithAoneAofAtheAproductAdiscussionAgroupsAthatAsheAparticipatesAin.AThisAisAanAexampleAofAa:
A) lifestyleAdiscussion.
B) brandAcompetition.
C) consumptionAcommunity.
D) marketplaceAcompetition.
AAnswer:A C
Type:AMC
PageARef:A2
ASkill:A Application
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
6) IfAaAproductAsucceedsAinAsatisfyingAneedsAandAisApurchasedAoverAandAoverAagain,AitAmostAlike
lyAhasAattained:
A) productAseparation.
B) brandAloyalty.
C) lifestyleAvariation.
D) purchaseAconception.
Answer:A B
Type:AMC
PageARef:A2
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
7) ConsumerAbehaviourAasAaAdisciplineAdealsAmainlyAwithAwhatAhappensAatAtheApointAofApurchas
e.AAnswer:A FALSE
Type:ATF
PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
8) TheAexpandedAviewAofAconsumerAbehaviourArecognizesAthatAtheAconsumptionAprocessAinclude
sAissuesAthatAinfluenceAconsumersAbefore,Aduring,AandAafterAaApurchaseAisAmade.
Answer:A TRUE
Type:ATF
2
CopyrightA©A2021APearsonACanadaAInc
.
, PageARef:A3
ASkill:A Concept
Objective:A L1-01AConsumerAbehaviourAisAaAprocess.
3
CopyrightA©A2021APearsonACanadaAInc
.