Dutch bros flow test QUESTIONS WITH
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SOLUTIONS
Who founded Dutch bros? - CORRECT ANSWERS ✔✔Brothers Dane and
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Travis Boersma. |\
When and where was Dutch bros founded? - CORRECT ANSWERS
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✔✔February 1992 in Grants Pass OR. |\ |\ |\ |\ |\
How many Dutch locations are there? - CORRECT ANSWERS ✔✔Over 250
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How many states is Dutch bros in? - CORRECT ANSWERS ✔✔7
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What are the wise old man building blocks? - CORRECT ANSWERS ✔✔The
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customer is most important.
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The customer is not dependent on us we are dependent on the customer.
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The customer is not an interruption of our work, but the purpose of it.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer does us an honor by calling on us. We are not doing the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer a favor by serving them.
|\ |\ |\ |\ |\
,The customer is part of our business, not an outsider. The customer is our
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
guest.
The customer is not a cold statistic, but flesh and blood; a human with
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
feelings and emotions like our own.
|\ |\ |\ |\ |\
The customer is not someone to argue or match wits with.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer is one who brings their wants. Our job is to fill them.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer is deserving of the most courteous and attentive treatment we
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
can provide.
|\
The customer has a right to expect an employee to present a neat, clean
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appearance.
If you ask a customer how they're doing, you'd better want to know. Your
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer wants to know that someone cares.
|\ |\ |\ |\ |\ |\
You must treat others how they want to be treated not the way you want to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be treated. A 50-year-old man does not want to be treated the same as an 18
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
year old barista.
|\ |\
What are the DB core values? - CORRECT ANSWERS ✔✔Speed, quality,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer service. |\
,What are the DB Clothing and Hygiene standards? - CORRECT ANSWERS
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✔✔•Top layer of clothing is required to be Dutchwear.
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•Bottom layer of clothing is required to ban an appropriate skirt, pants or
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
shorts.
•No see through, ragged or dirty clothing.
|\ |\ |\ |\ |\ |\
•No buttock cleavage (top or bottom), belly buttons, or undergarments may
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be visible.
|\
•have clean fingernails and brushed teeth.
|\ |\ |\ |\ |\
•If you use lotions, make sure they're unscented.
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• Look fresh, feel fresh!
|\ |\ |\ |\
How much of a discount is given to a customer who brings their own mug. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔$0.25 off
|\ |\ |\ |\
How much is an extra shot of espresso? - CORRECT ANSWERS ✔✔$0.50
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
How much is alternative milk? - CORRECT ANSWERS ✔✔$0.50 (almond,
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soy, coconut) |\
How much is a hot or iced latte, breve, or mocha? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Small: $3.50 |\
Medium: $4 |\
Large: $5 |\
, How much is an americano? - CORRECT ANSWERS ✔✔Small: $2
|\ |\ |\ |\ |\ |\ |\ |\ |\
Medium: $2.50 |\
Large: $3.50
|\
How much does a can of cold brew cost? - CORRECT ANSWERS ✔✔$5.25
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
How much does Dutch cocoa cost? - CORRECT ANSWERS ✔✔Small: $2.25
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Medium: $2.75 |\
Large: $3.25
|\
How much does a blended frost, freeze or smoothie cost? - CORRECT
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ANSWERS ✔✔Small: $4 |\ |\
Medium: $5 |\
Large: $6|\
How much does infused tea cost? - CORRECT ANSWERS ✔✔Small: $2
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Medium: $2.50 |\
Large: $3|\
How much does a blue rebel coat (iced or blended) - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Small: $4 |\
Medium: $5 |\
Large: $7|\
|\ |\ |\ |\ |\ |\
SOLUTIONS
Who founded Dutch bros? - CORRECT ANSWERS ✔✔Brothers Dane and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Travis Boersma. |\
When and where was Dutch bros founded? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔February 1992 in Grants Pass OR. |\ |\ |\ |\ |\
How many Dutch locations are there? - CORRECT ANSWERS ✔✔Over 250
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
How many states is Dutch bros in? - CORRECT ANSWERS ✔✔7
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
What are the wise old man building blocks? - CORRECT ANSWERS ✔✔The
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer is most important.
|\ |\ |\ |\
The customer is not dependent on us we are dependent on the customer.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer is not an interruption of our work, but the purpose of it.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer does us an honor by calling on us. We are not doing the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer a favor by serving them.
|\ |\ |\ |\ |\
,The customer is part of our business, not an outsider. The customer is our
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
guest.
The customer is not a cold statistic, but flesh and blood; a human with
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
feelings and emotions like our own.
|\ |\ |\ |\ |\
The customer is not someone to argue or match wits with.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer is one who brings their wants. Our job is to fill them.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The customer is deserving of the most courteous and attentive treatment we
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
can provide.
|\
The customer has a right to expect an employee to present a neat, clean
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
appearance.
If you ask a customer how they're doing, you'd better want to know. Your
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer wants to know that someone cares.
|\ |\ |\ |\ |\ |\
You must treat others how they want to be treated not the way you want to
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be treated. A 50-year-old man does not want to be treated the same as an 18
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
year old barista.
|\ |\
What are the DB core values? - CORRECT ANSWERS ✔✔Speed, quality,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
customer service. |\
,What are the DB Clothing and Hygiene standards? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔•Top layer of clothing is required to be Dutchwear.
|\ |\ |\ |\ |\ |\ |\ |\
•Bottom layer of clothing is required to ban an appropriate skirt, pants or
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
shorts.
•No see through, ragged or dirty clothing.
|\ |\ |\ |\ |\ |\
•No buttock cleavage (top or bottom), belly buttons, or undergarments may
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
be visible.
|\
•have clean fingernails and brushed teeth.
|\ |\ |\ |\ |\
•If you use lotions, make sure they're unscented.
|\ |\ |\ |\ |\ |\ |\
• Look fresh, feel fresh!
|\ |\ |\ |\
How much of a discount is given to a customer who brings their own mug. -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔$0.25 off
|\ |\ |\ |\
How much is an extra shot of espresso? - CORRECT ANSWERS ✔✔$0.50
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
How much is alternative milk? - CORRECT ANSWERS ✔✔$0.50 (almond,
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
soy, coconut) |\
How much is a hot or iced latte, breve, or mocha? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Small: $3.50 |\
Medium: $4 |\
Large: $5 |\
, How much is an americano? - CORRECT ANSWERS ✔✔Small: $2
|\ |\ |\ |\ |\ |\ |\ |\ |\
Medium: $2.50 |\
Large: $3.50
|\
How much does a can of cold brew cost? - CORRECT ANSWERS ✔✔$5.25
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
How much does Dutch cocoa cost? - CORRECT ANSWERS ✔✔Small: $2.25
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Medium: $2.75 |\
Large: $3.25
|\
How much does a blended frost, freeze or smoothie cost? - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Small: $4 |\ |\
Medium: $5 |\
Large: $6|\
How much does infused tea cost? - CORRECT ANSWERS ✔✔Small: $2
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Medium: $2.50 |\
Large: $3|\
How much does a blue rebel coat (iced or blended) - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Small: $4 |\
Medium: $5 |\
Large: $7|\
