UHC ETHICS & COMPLIANCE 2022
NEWEST EXAM QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100%
CORRECT) ALREADY GRADED A+ / 2025
Gene got Medicare before he turned 65 and enrolled into a Medicare
Advantage plan. He calls in February the month before his 65th birthday
and is unhappy with his current plan. On the date of the call, what can
Gene do about his coverage? - CORRECT ANSWER - On the day he
called, he can enroll in a different Medicare Advantage plan with an
effective date of March 1.
Mrs. Violet asks agent Bob where she can find the Star Rating for the
plan he has been presenting. Which statement is correct? - CORRECT
ANSWER - Mrs. Violet can access the Star Rating for a plan on
Medicare.gov or in the Enrollment Guide.
Which of the following is not considered unsolicited contact with a
Medicare eligible consumer according to CMS regulations and
UnitedHealthcare's rules, policies, and procedures? - CORRECT
ANSWER - Mailing a marketing brochure to the consumer via postal
mail.
Which statement is true about discussing benefits with the consumer
before an enrollment? - CORRECT ANSWER - The agent must
accurately and completely disclose any benefits discussed.
, Which statement about discussing benefits with the consumer before an
enrollment is true? - CORRECT ANSWER - The agent must explain
any provider and/or pharmacy network limitations.
While using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an email
address. What should Jeff do? - CORRECT ANSWER - Leave the field
requesting applicant email address blank.
What is the purpose of the Statement of Understanding? - CORRECT
ANSWER - It ensures that when consumers complete the Medicare
Advantage and/or Part D Enrollment Application, they are
acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - CORRECT ANSWER - The
agreement obtained from the consumer that identifies the scope of
products that can be discussed at a personal/individual marketing
appointment (in-person or telephonic)
Jane, an agent, is speaking to Albert about a Prescription Drug plan.
Albert seems confused and is struggling to understand the information
Jane is explaining. Which option should Jane consider? - CORRECT
ANSWER - Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-related
decisions and should be present.
NEWEST EXAM QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100%
CORRECT) ALREADY GRADED A+ / 2025
Gene got Medicare before he turned 65 and enrolled into a Medicare
Advantage plan. He calls in February the month before his 65th birthday
and is unhappy with his current plan. On the date of the call, what can
Gene do about his coverage? - CORRECT ANSWER - On the day he
called, he can enroll in a different Medicare Advantage plan with an
effective date of March 1.
Mrs. Violet asks agent Bob where she can find the Star Rating for the
plan he has been presenting. Which statement is correct? - CORRECT
ANSWER - Mrs. Violet can access the Star Rating for a plan on
Medicare.gov or in the Enrollment Guide.
Which of the following is not considered unsolicited contact with a
Medicare eligible consumer according to CMS regulations and
UnitedHealthcare's rules, policies, and procedures? - CORRECT
ANSWER - Mailing a marketing brochure to the consumer via postal
mail.
Which statement is true about discussing benefits with the consumer
before an enrollment? - CORRECT ANSWER - The agent must
accurately and completely disclose any benefits discussed.
, Which statement about discussing benefits with the consumer before an
enrollment is true? - CORRECT ANSWER - The agent must explain
any provider and/or pharmacy network limitations.
While using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an email
address. What should Jeff do? - CORRECT ANSWER - Leave the field
requesting applicant email address blank.
What is the purpose of the Statement of Understanding? - CORRECT
ANSWER - It ensures that when consumers complete the Medicare
Advantage and/or Part D Enrollment Application, they are
acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - CORRECT ANSWER - The
agreement obtained from the consumer that identifies the scope of
products that can be discussed at a personal/individual marketing
appointment (in-person or telephonic)
Jane, an agent, is speaking to Albert about a Prescription Drug plan.
Albert seems confused and is struggling to understand the information
Jane is explaining. Which option should Jane consider? - CORRECT
ANSWER - Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-related
decisions and should be present.
