Page 1 of 41
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY
OFFICERS Questions & answers latest update
Which of the following is NOT one of the classifications of healthcare organizations discussed in this
chapter?
A. Proprietary or for-profit
B. Not-for-profit
C. Government-supported
D. Individual healthcare - Answer: D. Individual Healthcare
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open - Answer: C. High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart?
A. Board of Directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents - Answer: A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
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C. Volunteers who donate their time
D. Contracted persons - Answer: B. All staff directly employed by the facility
Security uses senior management's endorsement to build what kind of program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple - Answer: A. Strong and effective
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism - Answer: D.
Encouraged, but security staff educated about ethics and avoiding favoritism
Which of the following allows a department to assess its cost-effectiveness within an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys - Answer: C. Benchmarking
What should the most primary overriding concern of any security department be?
A. Its image
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B. The safety and well-being of anyone in the facility
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness - Answer: B. The safety and well-being of anyone in the facility
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills
B. Good communication skills
C. Tolerance
D. All of the above - Answer: D. All of the above
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about the vendors' backgrounds
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be targeted for theft - Answer: A.
Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about the vendors' backgrounds
In the patient and family centered healthcare philosophy, who determines which individuals are part of
the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and competent to do so - Answer: D. The
patient, provided he or she is developmentally mature and competent to do so
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Which of the following is NOT an example of an external customer?
A. Patients
B. Vendors
C. Employees
D. Regulatory agencies - Answer: C. Employees
Which of the following does NOT help the security uniform communicate an appropriate message to the
public?
A. Clean uniform
B. Wearing the uniform shirt untucked
C. Well-cared-for uniform
D. Shined footwear - Answer: B. Wearing the uniform shirt untucked
Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence - Answer: D. Confidence
What is the relationship between employees and management sometimes called?
A. Employee relations
B. Confidentiality
C. Family interaction
D. Tense conversation - Answer: A. Employee relations
IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY
OFFICERS Questions & answers latest update
Which of the following is NOT one of the classifications of healthcare organizations discussed in this
chapter?
A. Proprietary or for-profit
B. Not-for-profit
C. Government-supported
D. Individual healthcare - Answer: D. Individual Healthcare
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open - Answer: C. High percentage of technical and
professional staff
Which of the following is usually at the top of the organizational chart?
A. Board of Directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents - Answer: A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
,Page 2 of 41
C. Volunteers who donate their time
D. Contracted persons - Answer: B. All staff directly employed by the facility
Security uses senior management's endorsement to build what kind of program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple - Answer: A. Strong and effective
How should friendships and interpersonal relationships between security officers and staff members
from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism - Answer: D.
Encouraged, but security staff educated about ethics and avoiding favoritism
Which of the following allows a department to assess its cost-effectiveness within an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys - Answer: C. Benchmarking
What should the most primary overriding concern of any security department be?
A. Its image
,Page 3 of 41
B. The safety and well-being of anyone in the facility
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness - Answer: B. The safety and well-being of anyone in the facility
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills
B. Good communication skills
C. Tolerance
D. All of the above - Answer: D. All of the above
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about the vendors' backgrounds
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be targeted for theft - Answer: A.
Vendors often have access to sensitive areas yet staff of the healthcare organization may know very
little about the vendors' backgrounds
In the patient and family centered healthcare philosophy, who determines which individuals are part of
the patient's family?
A. Patient's parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and competent to do so - Answer: D. The
patient, provided he or she is developmentally mature and competent to do so
, Page 4 of 41
Which of the following is NOT an example of an external customer?
A. Patients
B. Vendors
C. Employees
D. Regulatory agencies - Answer: C. Employees
Which of the following does NOT help the security uniform communicate an appropriate message to the
public?
A. Clean uniform
B. Wearing the uniform shirt untucked
C. Well-cared-for uniform
D. Shined footwear - Answer: B. Wearing the uniform shirt untucked
Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence - Answer: D. Confidence
What is the relationship between employees and management sometimes called?
A. Employee relations
B. Confidentiality
C. Family interaction
D. Tense conversation - Answer: A. Employee relations
