Table of contents
Begrippen = rood
Theorieën = blauw
Lecture 1: Introduction
• Definitions organizations and role (role types/role sets) 5-6
• Social Role Theory 5
• Injunctive norms vs. descriptive norms 7
• Role accumulation ((1) job enrichment, (2) role conflict) 7
• Two theoretical perspectives towards roles:
▪ Structural-functionalist approach (stable, non-dynamic roles) 8
▪ Symbolic-interactionist approach (dynamic roles, change over time) 8
• Scientific Management/Taylorism (division of labor and specialization) 8
• Role Identity Theory 9
• Role centrality vs. role salience 9
• Role conflict 10
• Work-/non-work interference 10
• Reading materials week 1 10
Lecture 2: Communication roles
• Post-bureaucratic organizations 16
• Traditional organizations versus post-bureaucratic organizations 17
• Autonomy of employees 17
• Employee Communication Responsibility 18
• 8 communication roles 20
• Rui (2020) Lens Model: true state vs. judged state 21
• Injunctive norms vs. descriptive norms 22
• Social media study + drinking alcohol 22
• Reading materials week 2 24
,Lecture 3: Organizational socialization & role shifts
• Role transitions: Anglin (2022); Ashforth (2000)
▪ Traditional versus “boundaryless” organizations (Jack Welch) 29
▪ Protean career 29
▪ Role identity 30
▪ Role transitions
- Interrole transition 30
- Intrarole transition 30
- Intraorganizational role transition 30
▪ Rites of passage
- Rites of separation 32
- Rites of transition 32
- Rites of incorporation 33
• Remote work and organizational socialization: Woo et al. (2023)
▪ Organizational socialization 33
▪ Uncertainty and information-seeking behaviors (three main areas) 34
▪ Role of Information Seeking in Organizational Socialization 34
• Role change in new work settings/working in a coworking office: Walden (2019)
▪ Co-working spaces 35
▪ Motivations for role transitions
- Self-verification 35
- Self-enhancement 35
▪ Boundary management (expertise receiver/expertise giver) 36
• Reading materials week 3 36
Lecture 4: Role-related problems: stereotyping and stress
• Transactional Theory of Stress 38
• Creativity
▪ Situational Strength Theory 39
▪ Role ambiguity 39
▪ Role conflict 39
▪ Role overload 40
• Eagly & Karau, 2002: Gender roles
▪ Role Congruity Theory 40
▪ Two forms of prejudice 40
• Sias & Duncan (2019): Job creep 41
▪ Leader-Membership Exchange Theory (LMX) 41
• Rashmi & Kataria (2021): Work-life balance
▪ Emergent research themes: 4 things that influence work-life balance 43
- Gender differences
- Flexible work arrangements
- Policies and practices
- Work-life interface
▪ Gender discrepancy 44
▪ Organizational culture 44
▪ Contextual/situational factors 44
• Reading materials week 4 44
2
,Lecture 5: Role-related problems: employee silence and transgressive behaviors
• Employee voice 47
• Relationship between communication and organization (traditional way vs. now)
▪ Constitutive Model of Communication 47
• Creating surplus value
▪ Industrial capitalism 47
▪ Communicative capitalism 47
• Societal and organizational developments in organizations 48
• Organizations face new challenges in communication because of: 48
▪ Communicative constitution of organizations
▪ Communicative capitalism
▪ Need for personal branding
▪ Technological developments
• Employee voice 48
• Tangrila & Ramanujam (2008): Employee silence 49
• Procedural Justice Climate (PJC) 50
▪ Workgroup identification
▪ Professional commitment
▪ Individual procedural justice perceptions
▪ Perceived supervisory status
• Qian et al. (2021): Types of commitment in employee silence 51
▪ Career commitment
▪ Team commitment
▪ Organizational commitment
▪ Workplace commitment
• Reading materials week 5 52
3
, Lecture 6: Managing communication roles
• Organizational control 54
• Rennstam (2017): 5 types of organizational control 54
▪ Direct control
▪ Technical control
▪ Bureaucratic control
▪ Output-control
▪ Normative/clan control
• 3 versions of normative/clan control: 56
▪ Identity regulation
▪ Concertive control
▪ Control by distraction
• Ogbonna & Harris (1998): Can culture be managed?
▪ The functionalist ‘managed change’ 60
▪ The determinist ‘natural change’ 60
• Responses to cultural change: 60
▪ Rejection
▪ Reinvention
▪ Interpretation
▪ Reorientation
• Onion Model of Organizational Culture 60
• Reading materials week 6 61
Lecture 7: Self-management of communication roles
• Role crafting 64
• Role making vs. role taking 64
• Role clarity 66
▪ Recognition
▪ Praise
▪ Reprimands
• Role innovation 66
• Job crafting 66
▪ Task crafting
▪ Relational crafting
▪ Cognitive crafting
• De Bloom et al. (2020): Crafting across life domains
▪ Approach crafting vs. Avoidance-focused crafting 66
▪ Spillover 67
▪ Compensation 68
▪ Conflict 68
▪ Low crafting efficacy beliefs 68
• Strich et al. (2021): Crafting the loan consultant role in a world of AI
▪ Ashfort’s 4 psychological motives in role transitions (of why a role is important) 70
▪ Self-reliant consultant (SR-C) 70
▪ AI-dependent consultant (AID-C) 70
• Reading materials week 7 72
4
Begrippen = rood
Theorieën = blauw
Lecture 1: Introduction
• Definitions organizations and role (role types/role sets) 5-6
• Social Role Theory 5
• Injunctive norms vs. descriptive norms 7
• Role accumulation ((1) job enrichment, (2) role conflict) 7
• Two theoretical perspectives towards roles:
▪ Structural-functionalist approach (stable, non-dynamic roles) 8
▪ Symbolic-interactionist approach (dynamic roles, change over time) 8
• Scientific Management/Taylorism (division of labor and specialization) 8
• Role Identity Theory 9
• Role centrality vs. role salience 9
• Role conflict 10
• Work-/non-work interference 10
• Reading materials week 1 10
Lecture 2: Communication roles
• Post-bureaucratic organizations 16
• Traditional organizations versus post-bureaucratic organizations 17
• Autonomy of employees 17
• Employee Communication Responsibility 18
• 8 communication roles 20
• Rui (2020) Lens Model: true state vs. judged state 21
• Injunctive norms vs. descriptive norms 22
• Social media study + drinking alcohol 22
• Reading materials week 2 24
,Lecture 3: Organizational socialization & role shifts
• Role transitions: Anglin (2022); Ashforth (2000)
▪ Traditional versus “boundaryless” organizations (Jack Welch) 29
▪ Protean career 29
▪ Role identity 30
▪ Role transitions
- Interrole transition 30
- Intrarole transition 30
- Intraorganizational role transition 30
▪ Rites of passage
- Rites of separation 32
- Rites of transition 32
- Rites of incorporation 33
• Remote work and organizational socialization: Woo et al. (2023)
▪ Organizational socialization 33
▪ Uncertainty and information-seeking behaviors (three main areas) 34
▪ Role of Information Seeking in Organizational Socialization 34
• Role change in new work settings/working in a coworking office: Walden (2019)
▪ Co-working spaces 35
▪ Motivations for role transitions
- Self-verification 35
- Self-enhancement 35
▪ Boundary management (expertise receiver/expertise giver) 36
• Reading materials week 3 36
Lecture 4: Role-related problems: stereotyping and stress
• Transactional Theory of Stress 38
• Creativity
▪ Situational Strength Theory 39
▪ Role ambiguity 39
▪ Role conflict 39
▪ Role overload 40
• Eagly & Karau, 2002: Gender roles
▪ Role Congruity Theory 40
▪ Two forms of prejudice 40
• Sias & Duncan (2019): Job creep 41
▪ Leader-Membership Exchange Theory (LMX) 41
• Rashmi & Kataria (2021): Work-life balance
▪ Emergent research themes: 4 things that influence work-life balance 43
- Gender differences
- Flexible work arrangements
- Policies and practices
- Work-life interface
▪ Gender discrepancy 44
▪ Organizational culture 44
▪ Contextual/situational factors 44
• Reading materials week 4 44
2
,Lecture 5: Role-related problems: employee silence and transgressive behaviors
• Employee voice 47
• Relationship between communication and organization (traditional way vs. now)
▪ Constitutive Model of Communication 47
• Creating surplus value
▪ Industrial capitalism 47
▪ Communicative capitalism 47
• Societal and organizational developments in organizations 48
• Organizations face new challenges in communication because of: 48
▪ Communicative constitution of organizations
▪ Communicative capitalism
▪ Need for personal branding
▪ Technological developments
• Employee voice 48
• Tangrila & Ramanujam (2008): Employee silence 49
• Procedural Justice Climate (PJC) 50
▪ Workgroup identification
▪ Professional commitment
▪ Individual procedural justice perceptions
▪ Perceived supervisory status
• Qian et al. (2021): Types of commitment in employee silence 51
▪ Career commitment
▪ Team commitment
▪ Organizational commitment
▪ Workplace commitment
• Reading materials week 5 52
3
, Lecture 6: Managing communication roles
• Organizational control 54
• Rennstam (2017): 5 types of organizational control 54
▪ Direct control
▪ Technical control
▪ Bureaucratic control
▪ Output-control
▪ Normative/clan control
• 3 versions of normative/clan control: 56
▪ Identity regulation
▪ Concertive control
▪ Control by distraction
• Ogbonna & Harris (1998): Can culture be managed?
▪ The functionalist ‘managed change’ 60
▪ The determinist ‘natural change’ 60
• Responses to cultural change: 60
▪ Rejection
▪ Reinvention
▪ Interpretation
▪ Reorientation
• Onion Model of Organizational Culture 60
• Reading materials week 6 61
Lecture 7: Self-management of communication roles
• Role crafting 64
• Role making vs. role taking 64
• Role clarity 66
▪ Recognition
▪ Praise
▪ Reprimands
• Role innovation 66
• Job crafting 66
▪ Task crafting
▪ Relational crafting
▪ Cognitive crafting
• De Bloom et al. (2020): Crafting across life domains
▪ Approach crafting vs. Avoidance-focused crafting 66
▪ Spillover 67
▪ Compensation 68
▪ Conflict 68
▪ Low crafting efficacy beliefs 68
• Strich et al. (2021): Crafting the loan consultant role in a world of AI
▪ Ashfort’s 4 psychological motives in role transitions (of why a role is important) 70
▪ Self-reliant consultant (SR-C) 70
▪ AI-dependent consultant (AID-C) 70
• Reading materials week 7 72
4
