NURS 6512
NURS 6512 Midterm Exam Questions
with Detailed Solutions 2025
·Communication techniques used to obtain a patient's health history -
Correct Answers ✔-Courtesy, Comfort, Connection, Confirmation
Courtesy Communication Technique -Correct Answers ✔-• Knock
before entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all
right to shake hands.
• Meet and acknowledge others in the room and establish their roles and
degree of participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the
doorknob.
• If taking notes, take notes sparingly; note key words as reminders but
do not let note-taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye
contact with patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the
examination. Follow-up discussion with the patient still "on the table" is
often discomfiting.
Comfort Communication Technique -Correct Answers ✔-• Ensure
physical comfort for all, including yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold
room will make a patient want to cover up.
• Ensure good lighting.
• Ensure necessary quiet. Turn off the television set.
NURS 6512
, NURS 6512
• Try not to overtire the patient. It is not always necessary to do it all at
one visit.
Confirmation Communication Technique -Correct Answers ✔-• Ask the
patient to summarize the discussion. There should be clear
understanding and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended
question: "Anything else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be
sure to follow up later if at all possible.
• If you seem to have made a mistake, make every effort to repair it.
Candor is important for development of a trusting partnership. Most
patients respect it.
Connection Communication Technique -Correct Answers ✔-• Look at
the patient; maintain good eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize
with what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order
priorities if several issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too
readily follow a predetermined path.
• Find out whether the patient has turned from other healthcare providers
to come to you.
• Take the history and conduct the physical examination before you look
at previous studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are
better for starters. Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body
language (e.g., talking too fast or too little).
NURS 6512
NURS 6512 Midterm Exam Questions
with Detailed Solutions 2025
·Communication techniques used to obtain a patient's health history -
Correct Answers ✔-Courtesy, Comfort, Connection, Confirmation
Courtesy Communication Technique -Correct Answers ✔-• Knock
before entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all
right to shake hands.
• Meet and acknowledge others in the room and establish their roles and
degree of participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the
doorknob.
• If taking notes, take notes sparingly; note key words as reminders but
do not let note-taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye
contact with patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the
examination. Follow-up discussion with the patient still "on the table" is
often discomfiting.
Comfort Communication Technique -Correct Answers ✔-• Ensure
physical comfort for all, including yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold
room will make a patient want to cover up.
• Ensure good lighting.
• Ensure necessary quiet. Turn off the television set.
NURS 6512
, NURS 6512
• Try not to overtire the patient. It is not always necessary to do it all at
one visit.
Confirmation Communication Technique -Correct Answers ✔-• Ask the
patient to summarize the discussion. There should be clear
understanding and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended
question: "Anything else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be
sure to follow up later if at all possible.
• If you seem to have made a mistake, make every effort to repair it.
Candor is important for development of a trusting partnership. Most
patients respect it.
Connection Communication Technique -Correct Answers ✔-• Look at
the patient; maintain good eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize
with what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order
priorities if several issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too
readily follow a predetermined path.
• Find out whether the patient has turned from other healthcare providers
to come to you.
• Take the history and conduct the physical examination before you look
at previous studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are
better for starters. Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body
language (e.g., talking too fast or too little).
NURS 6512
