Walmart Assessment Questions with Verified
Solutions
A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? - Answer Most: Apologize for the confusion and explain
that the coupon only applies to full-priced items.
Least: Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? - Answer Most: Tell the struggling team member to
work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? - Answer Most: Let her know you have a similar, less
expensive phone in
stock. Ask if she would like to learn more about it.
Least: Apologize and let her know that your store usually has
large stock and will have the phone available again ven
, soon.
A coworker did not clean his work area before going home. This could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? - Answer Most: Tell him he should be more careful
because his work area
could have resulted in an accident
Least: Say nothing to him because the problem has been taken
care of
Your new team is working hard, but they are all less experienced than
you and don't complete their tasks as quickly.
What would you be most and least likely to do? - Answer Most: Remind your coworkers of performance
expectations and
that they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
the task; they likely just need more practice with what
they've already learned
You are working closely with an experienced associate. He insists on
completing a task a certain way, but you know there is a more efficient
method
What would you be most and least likely to do? - Answer Most: Tell him you like to learn more about his
technique, Inform
him you have other methods that have worked well in the
past.
Solutions
A customer/member tries to use a coupon that is only good for full-
priced items to purchase an item that is on sale. She becomes confused
when you explain that she can't use the coupon.
What would you be most and least likely to do? - Answer Most: Apologize for the confusion and explain
that the coupon only applies to full-priced items.
Least: Find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
share. The rest of the team is getting upset.
What would you be most and least likely to do? - Answer Most: Tell the struggling team member to
work faster because
he is holding the team back
Least: Recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
stock. You expect to have the phone back in a few days, but the
customer/member wants it sooner.
What would you be most and least likely to do? - Answer Most: Let her know you have a similar, less
expensive phone in
stock. Ask if she would like to learn more about it.
Least: Apologize and let her know that your store usually has
large stock and will have the phone available again ven
, soon.
A coworker did not clean his work area before going home. This could
cause an accident, so you quickly clean up. The next day you see the
coworker.
What would you be most and least likely to do? - Answer Most: Tell him he should be more careful
because his work area
could have resulted in an accident
Least: Say nothing to him because the problem has been taken
care of
Your new team is working hard, but they are all less experienced than
you and don't complete their tasks as quickly.
What would you be most and least likely to do? - Answer Most: Remind your coworkers of performance
expectations and
that they need to be working harder to complete tasks
Least: Give your coworkers more time to figure out how to do
the task; they likely just need more practice with what
they've already learned
You are working closely with an experienced associate. He insists on
completing a task a certain way, but you know there is a more efficient
method
What would you be most and least likely to do? - Answer Most: Tell him you like to learn more about his
technique, Inform
him you have other methods that have worked well in the
past.
