APCO Telecommunicator Test 2025| Answered 100% Correctly

APCO Telecommunicator Test 2025| Answered 100% Correctly The term PSAP stands for Public Safety Access Point False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you True Ethics involves an individuals personal, professional, and organizational rules of conduct True The three primary fields of public safety communications are law enforcement, fire service, and emergency management False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems True Telephone books, maps, and cross reference directories are examples of PSAP informational resources True A policy is a guide to action and a procedure is a guide to thinking False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication False A question that can't be answered yes or no is an open ended question True Restating a speakers main points in your own words is applying the active listening technique False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing