PGA PGM 3.0 LEVEL 3 SUPERVISING
& DELEGATING EXAM QUESTIONS
WITH COMPLETE SOLUTIONS 2025
, When should a manager address performance gaps if an issue arises regarding a
performer's work? - ANSWERSIf a gap arises, address the gap as soon as possible
How should the complexity of a task be handled if a performer is learning something
new? - ANSWERSStart simply, then add complexity after the performer has mastered
the basics
What expectations should a manager's performance standards reflect? -
ANSWERSPerformance standards reflect what the manager expects in terms of quality,
timeliness, and initiative on the staff member's part.
What element of the performance system describes the job task? -
ANSWERSPerformance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ANSWERSThe performance system
How should resources be allocated to avoid overwhelming a performer? - ANSWERSBy
making sure the performer is fully aware of all available resources and how to use them.
Involve the performer in the process of deciding how to allocate the available resources
What types of resources are needed to carry out the facility's mission and financial
goals? - ANSWERSMaterial or physical resources; human resources; financial
resources; time based resources
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ANSWERSMaterial or physical resources; human resources
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
ANSWERSPerformance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ANSWERSInput is the signal for the performer to
take action and consists of the cues that are presented in the system. An audible
thermometer is a cue signaling the performer to take action
A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? - ANSWERSProvide on
the spot coaching; develop a checklist or job aid that is easily accessible
& DELEGATING EXAM QUESTIONS
WITH COMPLETE SOLUTIONS 2025
, When should a manager address performance gaps if an issue arises regarding a
performer's work? - ANSWERSIf a gap arises, address the gap as soon as possible
How should the complexity of a task be handled if a performer is learning something
new? - ANSWERSStart simply, then add complexity after the performer has mastered
the basics
What expectations should a manager's performance standards reflect? -
ANSWERSPerformance standards reflect what the manager expects in terms of quality,
timeliness, and initiative on the staff member's part.
What element of the performance system describes the job task? -
ANSWERSPerformance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - ANSWERSThe performance system
How should resources be allocated to avoid overwhelming a performer? - ANSWERSBy
making sure the performer is fully aware of all available resources and how to use them.
Involve the performer in the process of deciding how to allocate the available resources
What types of resources are needed to carry out the facility's mission and financial
goals? - ANSWERSMaterial or physical resources; human resources; financial
resources; time based resources
The golf shop merchandise operation is underperforming to revenue projections and
inventory management challenges are occurring. What type of resources could best
resolve these problems? - ANSWERSMaterial or physical resources; human resources
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? -
ANSWERSPerformance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - ANSWERSInput is the signal for the performer to
take action and consists of the cues that are presented in the system. An audible
thermometer is a cue signaling the performer to take action
A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? - ANSWERSProvide on
the spot coaching; develop a checklist or job aid that is easily accessible
