Quiz_________________?
ACM -
Answer✅
Auto Claim Manual
Quiz_________________?
ADSP -
Answer✅
Auto Damage Service Programs
Quiz_________________?
AEI -
Answer✅
Auto Estimatics Inspectors
Quiz_________________?
Auto Damage Service Programs - Discussion Information -
Answer✅
forms outline features and benefits available through our program and should be explained
to the vehicle owner when we receive notice of the claim
1
, Quiz_________________?
Auto Service Commitment -
Answer✅
customers with vehicle damage claims expect repairs to be completed properly, promptly,
and at competitive prices
Quiz_________________?
CAPA -
Answer✅
Certified Automotive Parts Association
Quiz_________________?
CCF -
Answer✅
Coverage Confirmation Form
Quiz_________________?
Certified Crash Related Non-OEM Parts -
Answer✅
such parts are subject to certification standards developed by an organization approved by
State Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this
situation, we should pay the claim based on the part being utilized
2
ACM -
Answer✅
Auto Claim Manual
Quiz_________________?
ADSP -
Answer✅
Auto Damage Service Programs
Quiz_________________?
AEI -
Answer✅
Auto Estimatics Inspectors
Quiz_________________?
Auto Damage Service Programs - Discussion Information -
Answer✅
forms outline features and benefits available through our program and should be explained
to the vehicle owner when we receive notice of the claim
1
, Quiz_________________?
Auto Service Commitment -
Answer✅
customers with vehicle damage claims expect repairs to be completed properly, promptly,
and at competitive prices
Quiz_________________?
CAPA -
Answer✅
Certified Automotive Parts Association
Quiz_________________?
CCF -
Answer✅
Coverage Confirmation Form
Quiz_________________?
Certified Crash Related Non-OEM Parts -
Answer✅
such parts are subject to certification standards developed by an organization approved by
State Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this
situation, we should pay the claim based on the part being utilized
2
