BADM 509 Managing Organizations Exam
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Terms in this set (96)
purpose The reason why an organization exists
a short statement of why an organization exists. It
mission statement often includes reference to what an organization does
as well as who the organization serves
the system by which organizations are directed and
controlled. Corporate governance deals directly with
Corporate Governance
issues related to the purpose of the organization and
how it is controlled.
a theory of corporate governance that suggests that
firms must account for multiple constituencies
impacted by business entities like employees,
Stakeholder Theory
suppliers, local communities, creditors, shareholders
and others. It is sometimes contrasted with the
shareholder value perspective.
a perspective that suggests that the primary
Shareholder Value responsibility of the firm is to maximize returns for
shareholders.
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The extent to which an organization fulfills its
Organizational intended purpose. A broader measure of
Effectiveness performance that goes beyond efficiency and
financial measures of success.
a performance management tool that can be used by
managers to keep track of key performance indicators
across a range of relevant outcomes. Typically
Balanced Scoreboard includes metrics related to financial performance,
operational efficiency, learning and growth of
employees, and customer or other stakeholder
satisfaction.
A way of thinking about organizations that treats the
Rational System organization as similar to a machine that operates
efficiently to reach a well-defined goal.
a perspective on organizations that is focused on
reducing costs associated with the principal-agent
Agency Theory
problem where sometimes an agent has incentives to
not act in the best interests of the principal.
a way of viewing organizations as a community of
people, with the complexities that accompany human
behavior and interaction. Acknowledges realities such
Natural System Approach
as multiple organizational goals, political
maneuvering, the development of organizational
culture, informal structure etc.
A situation wherein individuals underestimate the
Pluralistic Ignorance
extent to which others share their concerns.
a way of viewing organizations as similar to adaptive
Open System Approach organisms that must adapt to the circumstances of the
external environment in order to survive.
the ways in which tasks in the organization are
Organizational structure
divided, grouped, and coordinated
a way of organizing that groups employees according
Functional structure
to a similar set of roles or tasks.
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