C464 PRE ASSESSMENT EXAM 2025
QUESTIONS AND ANSWERS
Lee and Jordan are co-workers who joke around at work. Lee has invited Jordan for dinner with
Lee's family at their home. Jordan says something funny, but slightly inappropriate, and is
intently observing the reaction of everyone in Lee's family in order to determine what kind of
humor is acceptable in Lee's home.
Which of the 4 primary challenges to communication does Jordan's behaviors address?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone we encounter will appreciate the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - ANS A. Effective communication requires
significant intellectual and psychological resources
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, Peyton works part time at a local software company and attends classes full time at a
university. In order to stay connected, Peyton communicates with colleagues, classmates,
family, and friends using multiple social media websites, email and texts every day. Peyton
often feels overwhelmed by the volume of communication she encounters.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - ANS C. We over-rely on digitally mediated
communication
Juanita is an instructor for a communications class at a state university. At the beginning of the
first class, she goes over her expectations and explains that she expects everyone to be on time
and participate and that part of their final grade is based on participation. She notices a look of
concern on a couple of students' faces, and she wonders if they just don't like the idea of being
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@COPYRIGHT SIRJOEL 2025/2026
, on time, participating, or something else. The two students, who have come from a school
environment that never encouraged in-class participation and are worried that their grades will
suffer due to their shyness.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be - ANS D. Intercultural understanding can be difficult
Blake, who has just graduated from college, is looking for a job. Blake emails the same cover
letter and résumé to about 20 different companies but does not receive any replies. Blake
concludes that this is because those companies do not recognize good talent.
Which concept below explains Blake's conclusion?
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A. Fundamental attribution error
@COPYRIGHT SIRJOEL 2025/2026
QUESTIONS AND ANSWERS
Lee and Jordan are co-workers who joke around at work. Lee has invited Jordan for dinner with
Lee's family at their home. Jordan says something funny, but slightly inappropriate, and is
intently observing the reaction of everyone in Lee's family in order to determine what kind of
humor is acceptable in Lee's home.
Which of the 4 primary challenges to communication does Jordan's behaviors address?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone we encounter will appreciate the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - ANS A. Effective communication requires
significant intellectual and psychological resources
1
Page
@COPYRIGHT SIRJOEL 2025/2026
, Peyton works part time at a local software company and attends classes full time at a
university. In order to stay connected, Peyton communicates with colleagues, classmates,
family, and friends using multiple social media websites, email and texts every day. Peyton
often feels overwhelmed by the volume of communication she encounters.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be difficult - ANS C. We over-rely on digitally mediated
communication
Juanita is an instructor for a communications class at a state university. At the beginning of the
first class, she goes over her expectations and explains that she expects everyone to be on time
and participate and that part of their final grade is based on participation. She notices a look of
concern on a couple of students' faces, and she wonders if they just don't like the idea of being
2
Page
@COPYRIGHT SIRJOEL 2025/2026
, on time, participating, or something else. The two students, who have come from a school
environment that never encouraged in-class participation and are worried that their grades will
suffer due to their shyness.
Which of the 4 primary challenges to communication does this scenario demonstrate?
A. Effective communication requires significant intellectual and psychological resources
B. Not everyone appreciates the value of communication
C. We over-rely on digitally mediated communication
D. Intercultural understanding can be - ANS D. Intercultural understanding can be difficult
Blake, who has just graduated from college, is looking for a job. Blake emails the same cover
letter and résumé to about 20 different companies but does not receive any replies. Blake
concludes that this is because those companies do not recognize good talent.
Which concept below explains Blake's conclusion?
3
Page
A. Fundamental attribution error
@COPYRIGHT SIRJOEL 2025/2026
