SOUTHWEST AIRLINES
CERTIFICATION EXAM 2025
QUESTIONS AND ANSWERS
Which of the following is NOT a way to ensure you are taking effective notes? - ANS Writing
notes after the event to ensure you pay attention during the lecture
Writing notes after the event to ensure you pay attention during the lecture -
ANS Standardized tests only test low-frequency, difficult words
Which of the following is a true statement describing concept mapping? - ANS It illustrates
visual relationships between terms
Which of the following is NOT a solution for forgetting vocabulary terms? - ANS Using photos
for reference
Which of the following is NOT a question to ask when using context to determine the meaning
of an unfamiliar word? - ANS Are there any drawings in the text which provide illustrations
for the word?
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - ANS Using standardized tests
1
Page
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, Which of the following is described as the most important way to solidify understanding of a
concept according to the presentation? - ANS Usage
Which of the following is NOT a resource to use when you do not understand the main idea of a
reading assignment? - ANS Spark Notes
Which of the following is NOT a way to learn vocabulary terms? - ANS Googling
In the word "inconceivable," which of the following is the root word? - ANS Conceive
Which term is NOT part of the 4 Ps of marketing? - ANS Publication
James recently learned he was not promoted because the company wanted a younger person
to lead the group. This is an example of ________ discrimination. - ANS Age
In _______, the United States passed legislation prohibiting employers to discriminate against a
person based on the grounds of race, religion, gender or ethnicity. - ANS 1964
Which of the following is NOT a field of external communication? - ANS Interviews
Which of the following is NOT a skill needed in public relations? - ANS Selling
A _________ presentation should be used to sell a product. - ANS Persuasive
Which of the following is NOT a part of a report? - ANS Introduction
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Page
In professional communication a ________ is best for a short message. - ANS Memo
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, Which type of listening should be used when listening to a poem? - ANS Appreciative
_________ listening can also be called pseudo listening. - ANS False
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his
algebra test. Stephen answering Joe's question is an example of which of the following? -
ANS Feedback
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of
the class are sitting at their desks while she is presenting her topic. Hannah's distance in
relation to her classmates is known as which of the following? - ANS Proximity
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? -
ANS Channel
Which of the following models of communication can be applied to the communication process
which takes place between humans and machines? - ANS Interactive Model
Which of the following involves selecting the appropriate channel of communication for the
message delivery? - ANS Transmitting
Which of the following are the two types of listening? - ANS Active and passive
Which of the following models of communication best describes simultaneous interpersonal
communication? - ANS Transactional Model
3
Page
@COPYRIGHT SIRJOEL 2025/2026
CERTIFICATION EXAM 2025
QUESTIONS AND ANSWERS
Which of the following is NOT a way to ensure you are taking effective notes? - ANS Writing
notes after the event to ensure you pay attention during the lecture
Writing notes after the event to ensure you pay attention during the lecture -
ANS Standardized tests only test low-frequency, difficult words
Which of the following is a true statement describing concept mapping? - ANS It illustrates
visual relationships between terms
Which of the following is NOT a solution for forgetting vocabulary terms? - ANS Using photos
for reference
Which of the following is NOT a question to ask when using context to determine the meaning
of an unfamiliar word? - ANS Are there any drawings in the text which provide illustrations
for the word?
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - ANS Using standardized tests
1
Page
@COPYRIGHT SIRJOEL 2025/2026
, Which of the following is described as the most important way to solidify understanding of a
concept according to the presentation? - ANS Usage
Which of the following is NOT a resource to use when you do not understand the main idea of a
reading assignment? - ANS Spark Notes
Which of the following is NOT a way to learn vocabulary terms? - ANS Googling
In the word "inconceivable," which of the following is the root word? - ANS Conceive
Which term is NOT part of the 4 Ps of marketing? - ANS Publication
James recently learned he was not promoted because the company wanted a younger person
to lead the group. This is an example of ________ discrimination. - ANS Age
In _______, the United States passed legislation prohibiting employers to discriminate against a
person based on the grounds of race, religion, gender or ethnicity. - ANS 1964
Which of the following is NOT a field of external communication? - ANS Interviews
Which of the following is NOT a skill needed in public relations? - ANS Selling
A _________ presentation should be used to sell a product. - ANS Persuasive
Which of the following is NOT a part of a report? - ANS Introduction
2
Page
In professional communication a ________ is best for a short message. - ANS Memo
@COPYRIGHT SIRJOEL 2025/2026
, Which type of listening should be used when listening to a poem? - ANS Appreciative
_________ listening can also be called pseudo listening. - ANS False
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on his
algebra test. Stephen answering Joe's question is an example of which of the following? -
ANS Feedback
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of
the class are sitting at their desks while she is presenting her topic. Hannah's distance in
relation to her classmates is known as which of the following? - ANS Proximity
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? -
ANS Channel
Which of the following models of communication can be applied to the communication process
which takes place between humans and machines? - ANS Interactive Model
Which of the following involves selecting the appropriate channel of communication for the
message delivery? - ANS Transmitting
Which of the following are the two types of listening? - ANS Active and passive
Which of the following models of communication best describes simultaneous interpersonal
communication? - ANS Transactional Model
3
Page
@COPYRIGHT SIRJOEL 2025/2026
