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Guide
Akeyroleforanygoverning boardis:
. . . . . . .
A. Establishingthe budget. . .
B. Workingcooperativelywith individualphysicians.
. . . .
C. Representing the community. . .
D. Recruitingandevaluatingthechiefexecutiveofficer. . . . . . .
Consumer"reportcard"developmentanddistributionhasbecomea high
. . . . . . . . .
priority for managed care organizations because:
. . . . . .
a) 1.Measurementsofperformancehavenowbecomewellestablished, . . . . . . .
standardized, and accepted by all parties.
. . . . . .
b) 2.Purchasersarepressuringfordisclosureofmeaningfulperformance . . . . . . .
information for use by buyers and consumers.
. . . . . . .
c) 3.Consumersinhealthcarearenowwellorganized,andmanagedcare . . . . . . . . .
organizations feel a need to satisfy them.
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d) 4.Physiciansareincreasinglyencouragingtheirpatientstoevaluate . . . . . . .
managed care organizations based on these report cards.
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Fortheroutineservicecostcenter,anincreaseinthenumberofpatient days
. . . . . . . . . . . . .
over the budgeted number of patient days will result in:
. . . . . . . . . .
,A. Ahigheraveragecostperpatientday.
. . . . . .
B. Aloweraveragecostperpatient day.
. . . . . .
C. Anincreaseinthebudgeted fixedcostsfortheroutineservicecost
. . . . . . . . . . .
center. .
D. Nochangeintheaveragecostperpatientday.
. . . . . . . .
Ingeneral,itisbelievedthatwhenpreliminary researchfindingsshow that an
. . . . . . . . . . . .
experimental therapy is effective, the experimental therapy should be
. . . . . . . . .
provided to the control group because:
. . . . . .
a) Thatis partofthestandard contract forallresearchprotocols.
. . . . . . . . . .
b) Itisunethicaltodenysomeonepotentiallybeneficialtherapies.
. . . . . . . .
c) TheNurembergCode,widelyusedintheUnitedStates,requiresit.
. . . . . . . . . .
d) Researchershaveanunwrittencodethat makesit mandatory. . . . . . . . .
Inthehealthcarefield,theaccountabilityofmanagementisbest measured by
. . . . . . . . . . .
the:
.
A. Balancemaintainedbetweenservicequalityandoperationalefficiency.
. . . . . . .
B. Resultsshownontheannualexpenseandincomestatement. . . . . . . . .
C. Balance maintained betweenphysiciansatisfaction and patient needs.
. . . . . . .
D. Degreetowhichmanagement'sneedsaremet . . . . . .
Large gifts to not-for-profit (tax-exempt) health services organizations do
. . . . . . . .
notsuggestaconflict ofinterest,whereasalargegifttoamanagerof such an
. . . . . . . . . . . . . . . .
organization is likely to be ethically unacceptable. The difference is that:
. . . . . . . . . . .
,a) 1. Managers failintheirdutyofloyaltytotheorganizationbyaccepting gifts.
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b) 2.Organizationsareethicallyneutralentitiesintheeyesofthepublic and
. . . . . . . . . . . .
law.
.
c) 3.Giftstotheorganizationbenefitboththepatientsandthegeneral
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public.
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d) 4.Nodirectindividualrelationship isestablishedbygivingtothe
. . . . . . . . . .
organization.
.
Manyhospitalsdevelopaffiliationswithcollege-basednursing education
. . . . . . .
programs to:
. .
A. 1.Improvetheimageofthehospitalinthecommunity. . . . . . . . .
B. 2.Improveaccesstoqualifiedgraduates. . . . .
C. 3.Providefinancialsupporttohighereducation. . . . . .
D. 4.Gaintheservicesoflow-costtrainees.
. . . . .
Oneofthemajorelementsofaninformationsystemstrategicplan includes
. . . . . . . . . . .
the:
.
a) Requestforproposalsfromvendors . . . .
b) Specifications forcomputer programdocumentation. . . . .
c) Specifications forcomputer hardware maintenance. . . . .
d) Softwaredevelopment plan. . .
Selectionofaninformationsysteminahealthcareorganizationshould begin
. . . . . . . . . .
with:
.
, A. Meetingwithseveralinformationsystemsvendorstodeterminethe . . . . . . . .
scope of available technology.
. . . .
B. Hiringaninformationsystemsconsultanttodeterminetheorganization's
. . . . . . . .
strategic needs.
. .
C. Developmentofaninformationsystemsplanthatsupportsthe . . . . . . . .
organization's existing strategic objectives.
. . . .
D. Evaluationofavailablehardwareandsoftwaretobestdeterminewhat . . . . . . . . .
meets the organization's needs.
. . . .
Theagencynormallyresponsibleforregulationofthefinancialsolvency and
. . . . . . . . . .
subscriber regulations of HMOs is the:
. . . . . .
a) U.S.DepartmentofHealthandHumanServices.
. . . . . .
b) Stateinsurance commission/department.
. . .
c) Medicaidagency/department. .
d) DepartmentofTaxation.
. . .
Thecritical-incidentstechniqueofemployeeperformanceappraisal
. . . . . .
requires raters to:
. . .
A. Selectstatementsthatfittheperformancecharacteristicsofindividuals.
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B. Selectthehighestand lowestperformingemployeeinaworkunit.
. . . . . . . . . . .
C. Record thedegreetowhichspecifiedbehaviors areperformed.
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D. Recordbehaviorsofemployees thatarerelatedtobothgoodandpoor
. . . . . . . . . . . .
performance. .