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grated Marketing Communications Perspective, 13th
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Edition by Michael A. Belch, George E. Belch
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All Chapters Fully Covered 1-
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22| Verified Questions & 100% Correct Answers for Exam Preparation
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s| A+ GRADE GUARANTEED
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, Chapter 01: An Introduction to Integrated Marketing Communications
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1) A consumer products company has been reviewing its advertising spending on traditional media such
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Xas television, radio, and print. The company noticed that its competitors across the country are spendin
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g less on traditional advertising and more on
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, which includes online search, display and video ads, and advertising on social media.
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A) online advertising X
B) one-stop advertising X
C) digital advertising X
D) social media advertisingX X
E) video advertising X
2) Prior to the development of integrated marketing communications, which promotional function
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Xdominated in most companies? X X X
A) mass-media advertising X
B) sales promotion X
C) public relations X
D) publicity
E) direct marketing X
3) According to the American Marketing Association, the organization that represents marketing pro
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fessionals in the United States and Canada, marketing is the process of planning and executing the co
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nception, pricing, promotion, and distribution of ideas, goods, and services to create
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that satisfy individual and organizational objectives.
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A) opportunities
B) plans
C) advertisements
D) exchanges
E) contributions
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,4) Ashton industries is learning more about its customers’ perception of value. An independent survey
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Xshowed that Ashton’s customers weigh all of the benefits of a product against all the costs of acquirin
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g and consuming it. Benefits are categorized as functional, , and/or psychological.
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A) empirical
B) experiential
C) emotional
D) empathetic
E) empathic
5) Which scenario best illustrates a marketing exchange?
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A) The waitress gave Emilio a menu and he placed his food order.
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B) Ryan helped Joslynn replace the air filter in her furnace.
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C) Nash and Janelle gave their son a skateboard for his birthday.
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D) Mrs. Miller gave Lars a box of homemade fudge in return for painting her fence.
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E) Natasha asked Sherice if she could borrow her pen because hers had stopped working.
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6) According to the American Marketing Association’s definition of marketing, which statement is true?
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A) Most marketers are seeking a one-time exchange or transaction with their customers.
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B) The focus of production- X X X
driven companies is on developing and sustaining relationships with their customers.
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C) Successful companies recognize that creating and delivering value to their customers is extremely
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important.
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D) Though marketing plays an important role in developing relationships with customers, it does not
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help in maintaining them.
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E) By definition, a marketing transaction must involve the exchange of money.
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7) Value can best be defined as
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A) the coordination of all seller-
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initiated efforts to set up channels of information and persuasion in order to sell goods and services or p
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romote an idea. X X
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, B) the combination of factors like name, logo, design, and packaging that comes to mind when
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consumers think about a brand.
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C) the desire and ability of two or more parties to exchange something of importance with one
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another.
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D) the customer’s perception of all of the benefits of a product or service weighed against all the
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costs of acquiring and consuming it.
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E) the amount of funds invested by the shareholders of a company in promoting its product portfolio.
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8) The four Ps of the marketing mix are product, price, promotion, and
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A) people.
B) place.
C) package.
D) process.
E) perception.
9) Price, product, place, and promotion together form the
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A) points-of-parity.
B) promotional mix. X
C) marketing mix. X
D) supply chain components.X X
E) exchange mix. X
10) CBX Industries has always worked with On-
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Point Advertising, a traditional advertising agency. Now CBX’s new marketing VP wants to add in other
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Xtypes of promotional specialists and has asked On-
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Point to start using a variety of promotional tools rather than relying primarily on media advertising. Th
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e new VP is embracing the concept of
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A) international marketing communications. X X
B) interdepartmental marketing communications. X X
C) informational marketing communications. X X
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