TO GET ALL CHAPTERS EMAIL ME AT>>>
g
c
g
c
g
c
g
c
g
c
g
c c
TO GET ALL CHAPTERS EMAIL ME AT>>>
g
c
g
c
g
c
g
c
g
c
g
c c
TEST BANK c
g
Operations and Supply Chain Management, 17th Edition
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c
g
by F. Robert Jacobs and Richard Chase
g
c
g
c
g
c
g
c
g
c
g
c
Chapters 1 - 22 | Complete
g
c
g
c
g
c
g
c
g
c
, TABLEOFCONTENTS g
c
g
c
Chapter 1: Introduction g
c
g
c
Chapter 2: Strategy g
c c
g
Chapter 3: Design of Products and Services
g
c
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 4: Projects g
c
g
c
Chapter 5: Strategic Capacity Management
g
c c
g g
c
g
c
c
g
Chapter 6: Learning Curves
g
c
g
c
g
c
Chapter 7: Manufacturing Processes Chapter
g
c
g
c
g
c c
g
g
c 8: Facility Layout
g
c
g
c
Chapter 9: Service Processes
g
c
g
c
g
c
Chapter 10: Waiting Line Analysis and Simulation
g
c
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 11: Process Design and Analysis
g
c
g
c
g
c
g
c
g
c
Chapter 12: Quality Management Chapter
g
c c
g g
c c
g
g
c 13: Statistical Quality Control Chapter 14:
g
c
g
c
g
c c
g g
c
g
c Lean Supply Chains
g
c
g
c
Chapter 15: Logistics and Distribution Management
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 16: Global Sourcing and Procurement
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 17: The Internet of Things and ERP Chapter
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
g
c 18: Forecasting
g
c
Chapter 19: Sales and Operations Planning
g
c
g
c c
g g
c
g
c
c
g
Chapter 20: Inventory Management
g
c
g
c
g
c
Chapter 21: Material Requirements Planning Chapter
g
c
g
c
g
c
g
c c
g
g
c 22: Workcenter Scheduling
g
c
g
c
,Chapter 01 g
c
Efficiency means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
FALSE
Efficiency means doing something at the lowest possible cost.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
1. Effectiveness means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Effectiveness means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c c
g
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c could refer to this doctor as being efficient but not effective.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c doctor performed the surgery without error. Because the patient died, no value was created.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Analyze g
c
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c c
g
3. A worker can be efficient without being effective.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c These are different things.
g g
c
g
c
g
c
AACSB: Analytical Thinking c
g
c
g
Blooms: c
g
Understand c
g
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c
g
c
, 4. A process can be effective without being efficient.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c though, means minimizing the amount of time customers need to wait in line.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g g
c
g
c
AACSB: Analytical Thinking c
g
c
g
Blooms: c
g
Understand c
g
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c
g
c
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
and deliver the firm's primary products and services.
g
c c
g g
c
g
c
g
c
g
c
g
c c
g
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
g
c
g
c
g
c
g
c
g
c
g
c c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c the firm's primary products and services.
g g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: What Is Operations and Supply Chain Management? g
c
g
c
g
c
g
c
g
c
g
c
g
c
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c c
g
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c the two goals.
g g
c
g
c
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Analyze g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
c
g g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
TO GET ALL CHAPTERS EMAIL ME AT>>>
g
c
g
c
g
c
g
c
g
c
g
c c
TEST BANK c
g
Operations and Supply Chain Management, 17th Edition
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c
g
by F. Robert Jacobs and Richard Chase
g
c
g
c
g
c
g
c
g
c
g
c
Chapters 1 - 22 | Complete
g
c
g
c
g
c
g
c
g
c
, TABLEOFCONTENTS g
c
g
c
Chapter 1: Introduction g
c
g
c
Chapter 2: Strategy g
c c
g
Chapter 3: Design of Products and Services
g
c
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 4: Projects g
c
g
c
Chapter 5: Strategic Capacity Management
g
c c
g g
c
g
c
c
g
Chapter 6: Learning Curves
g
c
g
c
g
c
Chapter 7: Manufacturing Processes Chapter
g
c
g
c
g
c c
g
g
c 8: Facility Layout
g
c
g
c
Chapter 9: Service Processes
g
c
g
c
g
c
Chapter 10: Waiting Line Analysis and Simulation
g
c
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 11: Process Design and Analysis
g
c
g
c
g
c
g
c
g
c
Chapter 12: Quality Management Chapter
g
c c
g g
c c
g
g
c 13: Statistical Quality Control Chapter 14:
g
c
g
c
g
c c
g g
c
g
c Lean Supply Chains
g
c
g
c
Chapter 15: Logistics and Distribution Management
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 16: Global Sourcing and Procurement
g
c
g
c
g
c
g
c
g
c
c
g
Chapter 17: The Internet of Things and ERP Chapter
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
g
c 18: Forecasting
g
c
Chapter 19: Sales and Operations Planning
g
c
g
c c
g g
c
g
c
c
g
Chapter 20: Inventory Management
g
c
g
c
g
c
Chapter 21: Material Requirements Planning Chapter
g
c
g
c
g
c
g
c c
g
g
c 22: Workcenter Scheduling
g
c
g
c
,Chapter 01 g
c
Efficiency means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
FALSE
Efficiency means doing something at the lowest possible cost.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
1. Effectiveness means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Effectiveness means doing the right things to create the most value for the company.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c c
g
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c could refer to this doctor as being efficient but not effective.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c doctor performed the surgery without error. Because the patient died, no value was created.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Analyze g
c
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c c
g
3. A worker can be efficient without being effective.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c These are different things.
g g
c
g
c
g
c
AACSB: Analytical Thinking c
g
c
g
Blooms: c
g
Understand c
g
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value
c
g g
c
g
c
g
c
g
c
, 4. A process can be effective without being efficient.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c though, means minimizing the amount of time customers need to wait in line.
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g g
c
g
c
AACSB: Analytical Thinking c
g
c
g
Blooms: c
g
Understand c
g
Difficulty: 2 c
g g
c
Medium g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c
g
c
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
and deliver the firm's primary products and services.
g
c c
g g
c
g
c
g
c
g
c
g
c c
g
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
g
c
g
c
g
c
g
c
g
c
g
c c
g g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
c the firm's primary products and services.
g g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: What Is Operations and Supply Chain Management? g
c
g
c
g
c
g
c
g
c
g
c
g
c
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Remember g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c c
g
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c c
g
c the two goals.
g g
c
g
c
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
g
c
AACSB: Analytical Thinking g
c
g
c
Blooms: Analyze g
c
Difficulty: 1 c
g g
c
Easy g
c
Learning Objective: 01-04 Evaluate the efficiency of a firm.
c
g g
c
g
c
g
c
g
c c
g
c
g
c
g
Topic: Efficiency, Effectiveness, and Value c
g g
c
g
c
g
c
g
c
