KSV Test Questions and Verified Answers
When is the appropriate time to use a beverage Where is the ice tub located? - -At the
tray? - -When serving drinks not during bottom of the beverage cart
cart service (when serving more than two
beverage items)
T or F Blue bags are used to collect waste? -
-True
What are hot cups used for (look like coffee
cups)? - --coffee
-tea T or F White bags are used to collect recyclable
-drinks delivered to the FD items? - -True (all domestic blue cities
currently accept onboard recycling)
What are cold cups (clear plastic) used for? -
-Items that are not hot such as soda and What do IFCs use gloves for? - -Waste
juice collection, blue turn, and medical events
What app does an IFC use to accept payments When are hot towels delivered to customers and
for inflight purchases? - -TS4/eGATE using what tool? - -On longer flights, use a
tong to pass it to the customer
What is the service bag used for? - -To
carry buy-onboard products (if there is not a T or F You CAN touch dry ice with you bare
service bag available use an empty drawer or hands? - -False (never handle dry ice with
snack basket) bare hands, use napkins or towels to move it)
When should fresh coffee be brewed? - - What does JetBlue use dry ice for during flight? -
Before service -One pound blocks are on all beverage
carts and fresh food carts to keep items
frozen/fresh
When do you provide a customer with a stir
stick? - -When they order coffee, tea or a
mixed drink What are carafes used for? - -To serve
coffee and hot water for tea from cart
Where do you put the ice scoop on your cart? -
-The side hanging ice bucket What are drink order pads used for? - -
Used to take orders for beverages when not
serving from a cart
What is the ice mallet used for? - -
Breaking apart clumped ice
During beverage service name three items
located on top of an IFC's cart. - --Cart
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, KSV Test Questions and Verified Answers
topper (for cups and lids) one IFC will walk through the cabin to collect any
-condiment caddy and IPAD storage container completed paper applications
(place IPAD upright to view customers names)
T or F Scripts MUST be read verbatim? - -
How much money can a IFC earn for each True
approved JetBlue Card and JetBlue Plus card
sold? - -$50.00
When should applications be distributed? -
-Before service is complete/ before initial
When can an IFC obtain card applications? - descent
-The crew lounge
Name three ways customers can apply? - -
What should be listed in the promotional code Paper (application), URL application (on back), or
box on each application? - -Write/use pre- email (launched from crewmembers IPAD-enter 5
printed labels (like Clinton will do) of your 5 digit digit ID-hand IPAD to customer who will enter
crewmember ID their email address)
Where can an IFC obtain a copy of the current T or F Customers interested in applying for the
inflight credit card announcement? - -On JetBlue PLUS card will only be able to apply
your IPAD, in the crew lounge or the card/cash online? - -True
website
Who is responsible for mailing the applications? -
What is the order of stacked applications? - -The IFC is responsible for mailing their
-IFC1-IFC2-IFC3-IFC3-IFC2-IFC1 own applications (unless the customer prefers to)
at the end of each trip. Application drop boxes
are located at each JetBlue base or any USPS
What company issues JetBlue's credit cards? - mailbox near the airport(and should be mailed
-Barclays immediately following your flight). Track
applications at mycardcash.com
When should you determine which crewmembers
will be participating in the card/cash program? - T or F You may offer the JetBlue credit card while
-Before customers begin boarding not inflight? - -False (only offered inflight)
What are the responsibilities of each IFC who What is a galley pack-out diagram? - -A
would like to participate in the program while picture used to identify what is contained in every
inflight? - -One IFC will read the PA cart, compartment and bin in each of the aircraft
announcement, one IFC will walk through the galleys, located on HelloJetBlue
cabin to press out applications (or direct
customers to the digital application process) and
2/7
When is the appropriate time to use a beverage Where is the ice tub located? - -At the
tray? - -When serving drinks not during bottom of the beverage cart
cart service (when serving more than two
beverage items)
T or F Blue bags are used to collect waste? -
-True
What are hot cups used for (look like coffee
cups)? - --coffee
-tea T or F White bags are used to collect recyclable
-drinks delivered to the FD items? - -True (all domestic blue cities
currently accept onboard recycling)
What are cold cups (clear plastic) used for? -
-Items that are not hot such as soda and What do IFCs use gloves for? - -Waste
juice collection, blue turn, and medical events
What app does an IFC use to accept payments When are hot towels delivered to customers and
for inflight purchases? - -TS4/eGATE using what tool? - -On longer flights, use a
tong to pass it to the customer
What is the service bag used for? - -To
carry buy-onboard products (if there is not a T or F You CAN touch dry ice with you bare
service bag available use an empty drawer or hands? - -False (never handle dry ice with
snack basket) bare hands, use napkins or towels to move it)
When should fresh coffee be brewed? - - What does JetBlue use dry ice for during flight? -
Before service -One pound blocks are on all beverage
carts and fresh food carts to keep items
frozen/fresh
When do you provide a customer with a stir
stick? - -When they order coffee, tea or a
mixed drink What are carafes used for? - -To serve
coffee and hot water for tea from cart
Where do you put the ice scoop on your cart? -
-The side hanging ice bucket What are drink order pads used for? - -
Used to take orders for beverages when not
serving from a cart
What is the ice mallet used for? - -
Breaking apart clumped ice
During beverage service name three items
located on top of an IFC's cart. - --Cart
1/7
, KSV Test Questions and Verified Answers
topper (for cups and lids) one IFC will walk through the cabin to collect any
-condiment caddy and IPAD storage container completed paper applications
(place IPAD upright to view customers names)
T or F Scripts MUST be read verbatim? - -
How much money can a IFC earn for each True
approved JetBlue Card and JetBlue Plus card
sold? - -$50.00
When should applications be distributed? -
-Before service is complete/ before initial
When can an IFC obtain card applications? - descent
-The crew lounge
Name three ways customers can apply? - -
What should be listed in the promotional code Paper (application), URL application (on back), or
box on each application? - -Write/use pre- email (launched from crewmembers IPAD-enter 5
printed labels (like Clinton will do) of your 5 digit digit ID-hand IPAD to customer who will enter
crewmember ID their email address)
Where can an IFC obtain a copy of the current T or F Customers interested in applying for the
inflight credit card announcement? - -On JetBlue PLUS card will only be able to apply
your IPAD, in the crew lounge or the card/cash online? - -True
website
Who is responsible for mailing the applications? -
What is the order of stacked applications? - -The IFC is responsible for mailing their
-IFC1-IFC2-IFC3-IFC3-IFC2-IFC1 own applications (unless the customer prefers to)
at the end of each trip. Application drop boxes
are located at each JetBlue base or any USPS
What company issues JetBlue's credit cards? - mailbox near the airport(and should be mailed
-Barclays immediately following your flight). Track
applications at mycardcash.com
When should you determine which crewmembers
will be participating in the card/cash program? - T or F You may offer the JetBlue credit card while
-Before customers begin boarding not inflight? - -False (only offered inflight)
What are the responsibilities of each IFC who What is a galley pack-out diagram? - -A
would like to participate in the program while picture used to identify what is contained in every
inflight? - -One IFC will read the PA cart, compartment and bin in each of the aircraft
announcement, one IFC will walk through the galleys, located on HelloJetBlue
cabin to press out applications (or direct
customers to the digital application process) and
2/7
