2025 QUESTIONS AND ANSWERS
Discuss how the MA uses electronic technology in professional communication - ANS 1. The
medical assistant may communicate with vendors or supply companies. They may also need to
send written communication to patients and other providers. They will compose letters and
emails.
Describe the size of the paper, margins, and line spacing used in professional letters - ANS 1.
Professional letters use 8.5 by 11-inch paper or letterhead paper. The letter typically has 1-inch
margins on all four sides, though shorter letters may use larger margins. The entire letter
should be written using single line spacing.
Describe a full block letter format - ANS 1. All lines start flush with the left margin.
Describe the similarities and differences between the modified block letter format and the
semi-block letter format - ANS 1. Both formats use left justification for the body and the
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