Assignment 2 Semester 2 2025
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Due Date: September 2025
Detailed solutions, explanations, workings
and references.
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, LISTENING AND MANAGERIAL INVOLVEMENT IN LEARNING GAPS: THE
CASE OF SAM MALULEKE
INTRODUCTION
In any organisation, listening is an essential skill that managers must develop if they
want to lead effectively. Listening is not only about hearing the words that employees
say but also about understanding their concerns, feelings, and needs. Poor listening
can create distance between managers and employees and can worsen problems of
communication, teamwork, and morale. This essay analyses the case of Sam
Maluleke, an accounting manager in the Financial Division of the Department of
National Education. It evaluates whether Sam is a good listener, explores ways to
overcome his weaknesses in listening, and reflects on whether Sam should have
been more directly involved in addressing the learning and social gap of his
employee, Brian.
The discussion links the case to principles of human resource management,
leadership, and organisational behaviour. It draws on Van der Westhuizen (2021),
who explains the role of management in building strong human relations, developing
employee potential, and ensuring that learning environments are supportive.
IS SAM MALULEKE A GOOD LISTENER?
The first question is whether Sam can be regarded as a good listener. From the
case, the evidence suggests that the answer is no.
When Brian approaches Sam for a conversation, Sam immediately shows signs of
impatience. He tells Brian that he has “a number of reports to complete” and that the
discussion must be quick. By doing so, Sam signals that his own work tasks are
more important than Brian’s concerns. A good listener would have given full
attention, created a safe space, and encouraged the employee to open up. Instead,
Sam interrupts Brian, fills in the gaps himself, and quickly concludes that Brian is
responsible for his own problem. This behaviour shows poor listening skills.
Listening requires empathy, patience, and a willingness to allow the speaker to
explain their experience in their own words. Sam fails in all these aspects. He does
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