Your team is in the testing phase of a project, and they have identified test cases and scenarios and are now
performing tests to ensure the system is working correctly. Another group is conducting a review of your team's
work to ensure project procedures are being followed. What tool is being employed by this other group?
A Statistical sampling
B Quiality control
X C Quiality assurance
D Audit
@ u Which of the following quality concepts were promoted by Crosby and Juran, respectively?
A 80:20 rule, 14 points of TQM
B Zero defects, fitness for use
ITEM LIST
X C 14 points of TQM, fitness for use
D Fitness for use, zero defects
u You managed a project to remodel a customer’s house. After only a month, the customer calls you complaining
that the internal doors are not aligned correctly and do not close properly. When you check, you realize that the
wrong size doors were installed, and you need to replace them all. The costs incurred in replacing the doors
would be considered which of the following?
A External failure cost because the product has been delivered to the customer
X B Internal failure cost because this should have been caught during the final inspection
C External failure cost because this is rework
D Internal failure cost because this is a defect
, @ m The upper control limit is set to 400, and the lower control limit is set to —300. The upper specification limit is set
to 280, and the lower specification limit is set to —280. You have a data point that is at 375. Which of the
following is true?
A The process is within statistical control, but the customer's requirements are not being met.
X B The process is within statistical control, and the customer’s requirements are being met.
=
C The process has gone out of control but is within the customer’s requirements.
D The process has gone out of control and is not within the customer’s requirements.
@ One of the characteristics of an agile project is that the team is continuously trying to find ways of improving
efficiency. Which of the following ceremonies would be most closely aligned to Kaizen?
A Sprint review
= B Backlog grooming
=
>3
= X C Daily standup meeting
D Sprint retrospective
You notice that one of the machines on the production line is working inefficiently and has produced several
defects. Some of the defects need to be scrapped, but some can be repaired. You issue a change request to
have the machine fixed, which is approved. This action would be referred to as
A Rework
v B Corrective action
=
C Defect repair
D Preventive action
performing tests to ensure the system is working correctly. Another group is conducting a review of your team's
work to ensure project procedures are being followed. What tool is being employed by this other group?
A Statistical sampling
B Quiality control
X C Quiality assurance
D Audit
@ u Which of the following quality concepts were promoted by Crosby and Juran, respectively?
A 80:20 rule, 14 points of TQM
B Zero defects, fitness for use
ITEM LIST
X C 14 points of TQM, fitness for use
D Fitness for use, zero defects
u You managed a project to remodel a customer’s house. After only a month, the customer calls you complaining
that the internal doors are not aligned correctly and do not close properly. When you check, you realize that the
wrong size doors were installed, and you need to replace them all. The costs incurred in replacing the doors
would be considered which of the following?
A External failure cost because the product has been delivered to the customer
X B Internal failure cost because this should have been caught during the final inspection
C External failure cost because this is rework
D Internal failure cost because this is a defect
, @ m The upper control limit is set to 400, and the lower control limit is set to —300. The upper specification limit is set
to 280, and the lower specification limit is set to —280. You have a data point that is at 375. Which of the
following is true?
A The process is within statistical control, but the customer's requirements are not being met.
X B The process is within statistical control, and the customer’s requirements are being met.
=
C The process has gone out of control but is within the customer’s requirements.
D The process has gone out of control and is not within the customer’s requirements.
@ One of the characteristics of an agile project is that the team is continuously trying to find ways of improving
efficiency. Which of the following ceremonies would be most closely aligned to Kaizen?
A Sprint review
= B Backlog grooming
=
>3
= X C Daily standup meeting
D Sprint retrospective
You notice that one of the machines on the production line is working inefficiently and has produced several
defects. Some of the defects need to be scrapped, but some can be repaired. You issue a change request to
have the machine fixed, which is approved. This action would be referred to as
A Rework
v B Corrective action
=
C Defect repair
D Preventive action
