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Naham Exam Questions and Verified Answers
AIDET
Ans: acknowledge, introduce, duration, explanation, thank you
Press Ganey
Ans: provides patient service satisfaction surveys, used for both public
relations & performance improvement
KPI
Ans: Key Performance Indicator
KPI Example
Ans: Preregistration percentage, wait times, accuracy rate, pos collections,
productivity
HEAT
Ans: Hear them out, empathize with the customer, apologize, take
responsibility for actions
PPE
Ans: personal protective equipment
EMTALA
Ans: Emergency Medical Treatment and Active Labor Act
Medicaid
Ans: A federal and state assistance program that pays for health care
services for people who cannot afford them.
Medicare
Ans: A federal program of health insurance for persons 65 years of age and
older
Medicare Part A
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Ans: Hospital insurance that covers inpatient and most skilled care.
Mandatory copays for hospital days 21-150, getting higher with each period
of time.
Medicare Part B
Ans: outpatient services
Medically necessary
Ans: Medical services, procedures, or supplies that are reasonable and
necessary for the diagnosis or treatment of a patient's medical condition, in
accordance with the standards of good medical practice, performed at the
proper level, and provided in the most appropriate setting.
CHAMPVA
Ans: Civilian Health and Medical Program of the Department of Veterans
Affairs
Anti-Kickback Statute
Ans: Prohibits offering, paying, soliciting or receiving anything of value to
induce or reward referrals or generate federal healthcare program business.
IMM
Ans: important message from medicare
HIPPA
Ans: Health Insurance Portability and Accountability Act
TRICARE
Ans: U.S. government health insurance plan for all military personnel
Veterans Administration (VA)
Ans: A federal agency that administers benefits provided by law for veterans
of the armed forces.
PHI
Ans: Protected Health Information
PHI examples
Naham Exam Questions and Verified Answers
AIDET
Ans: acknowledge, introduce, duration, explanation, thank you
Press Ganey
Ans: provides patient service satisfaction surveys, used for both public
relations & performance improvement
KPI
Ans: Key Performance Indicator
KPI Example
Ans: Preregistration percentage, wait times, accuracy rate, pos collections,
productivity
HEAT
Ans: Hear them out, empathize with the customer, apologize, take
responsibility for actions
PPE
Ans: personal protective equipment
EMTALA
Ans: Emergency Medical Treatment and Active Labor Act
Medicaid
Ans: A federal and state assistance program that pays for health care
services for people who cannot afford them.
Medicare
Ans: A federal program of health insurance for persons 65 years of age and
older
Medicare Part A
, Page | 2
Ans: Hospital insurance that covers inpatient and most skilled care.
Mandatory copays for hospital days 21-150, getting higher with each period
of time.
Medicare Part B
Ans: outpatient services
Medically necessary
Ans: Medical services, procedures, or supplies that are reasonable and
necessary for the diagnosis or treatment of a patient's medical condition, in
accordance with the standards of good medical practice, performed at the
proper level, and provided in the most appropriate setting.
CHAMPVA
Ans: Civilian Health and Medical Program of the Department of Veterans
Affairs
Anti-Kickback Statute
Ans: Prohibits offering, paying, soliciting or receiving anything of value to
induce or reward referrals or generate federal healthcare program business.
IMM
Ans: important message from medicare
HIPPA
Ans: Health Insurance Portability and Accountability Act
TRICARE
Ans: U.S. government health insurance plan for all military personnel
Veterans Administration (VA)
Ans: A federal agency that administers benefits provided by law for veterans
of the armed forces.
PHI
Ans: Protected Health Information
PHI examples
