Ground School test 1 Questions with Answers
What are the four Standards of performance?
Ans: Safety, Customer Service, Teamwork, Professionalism
What are the 6 accountable items required for check in?
Ans: Charged Skypro w/ credit card reader, Updated OBM/AH, Valid CREW ID badge,
Cabin access key, Passport, Wrist watch
When are crew briefings required?
Ans: Prior to each duty period, At beginning of each day, When there is a change in
aircraft type
What are the steps of the mental review?
Ans: PEEEL - P- Potential ABP's. E- Emergency equipment location and operation. E- Exit
location and operation. E- Emergency procedures and commands. L- Location of special
assistance passengers.
What procedure do you follow when Arming and Cross Checking doors?
Ans: STOP, THINK, & LOCATE
What is the Chain of Command?
Ans: 1. Captain (PIC) 2. Captain (Non-PIC) 3. Line Check Pilot 4. First Officers. 5.
Purser/FL 6. SER - Service leader (INT only) Economy leader (Interport leader) Relief Flight
Leader (non BE flights with crew rest only) 7. Other FA's in seniority order.
Where should canes and crutches be kept?
Ans: Stowed as close as possible to passenger's seat, and in compliance with the Carry-on
Baggage protocol.
How much luggage is allowed per person to carry on the aircraft?
Ans: Each passenger is allowed one piece of carry on baggage plus one personal item.
What items may be brought on board in addition to personal items listed
previously?
Q&A
What are the four Standards of performance?
Ans: Safety, Customer Service, Teamwork, Professionalism
What are the 6 accountable items required for check in?
Ans: Charged Skypro w/ credit card reader, Updated OBM/AH, Valid CREW ID badge,
Cabin access key, Passport, Wrist watch
When are crew briefings required?
Ans: Prior to each duty period, At beginning of each day, When there is a change in
aircraft type
What are the steps of the mental review?
Ans: PEEEL - P- Potential ABP's. E- Emergency equipment location and operation. E- Exit
location and operation. E- Emergency procedures and commands. L- Location of special
assistance passengers.
What procedure do you follow when Arming and Cross Checking doors?
Ans: STOP, THINK, & LOCATE
What is the Chain of Command?
Ans: 1. Captain (PIC) 2. Captain (Non-PIC) 3. Line Check Pilot 4. First Officers. 5.
Purser/FL 6. SER - Service leader (INT only) Economy leader (Interport leader) Relief Flight
Leader (non BE flights with crew rest only) 7. Other FA's in seniority order.
Where should canes and crutches be kept?
Ans: Stowed as close as possible to passenger's seat, and in compliance with the Carry-on
Baggage protocol.
How much luggage is allowed per person to carry on the aircraft?
Ans: Each passenger is allowed one piece of carry on baggage plus one personal item.
What items may be brought on board in addition to personal items listed
previously?
Q&A
