Why cis ccommunication cimportant? c- cANSWER Essential cto
cyour cpersonal cand cprofessional csuccess
Nature cof cCommunication c- cANSWER
Unavoidable cStrategic
Relational
cInstrumental
Identity cmanagement c- cANSWER How cwe cdesire cto cpresent courselves
How cis ccommunication cirreversible? c- cANSWER Once, cwe csaid cit, cwe
csaid cit
How cis ccommunication ca cprocess? c- cANSWER A cmessage cisn't
csent cor creceived cin cisolation
What cis cthe cbasic ccommunication cmodel? c- cANSWER Interaction
cmodel
What cdoes cthe cinteraction cmodel cinclude? c- cANSWER Sender,
cchannel, cnoise, cfeedback
Sender c- cANSWER person cwho ctransmits
cthe cmessage cChannel c- cANSWER method
,cused cto cdeliver cthe cmessage cNoise c- cANSWER
factors cthat cinterfere cwith cthe
cmessage cFeedback c- cANSWER
receivers cresponse cto cthe
cmessage
Transactional cmodel/competent cmodel c- cANSWER Expands cby
crecognizing cadditional ctypes cof ccontexts cthat caffect
ccommunication c(social, crelational, ccultural)
Social ccontext c- cANSWER refers cto cthe csocial cnorms cthat cguide
ccommunication cchoices cin ccertain csituations
Relational ccontext c- cANSWER refers cto cyour crelationship cwith
cthose cthat cyou care ccommunicating cwith/audience
Cultural ccontext c- cANSWER refers cto cthe clearned cbehaviors cof ca
cspecific cculture
,Three creasons cwhy cwe ccommunicate c- cANSWER Express
caffiliation, cmaintain crelationships, cinfluence cothers
Express caffiliation c- cANSWER The cfeeling cof cconnectedness
cwe chave cwith cother cpeople. cExpressing cour cassociation cwith
csomeone cby cexpressing cliking, clove, crespect cas cwell cas cdislike,
chatred cor cdisrespect.
How cdo cwe cexpress caffiliation? c- cANSWER Can cbe
cexpressed cverbally, cnonverbally, cor cmediated
Maintain crelationships c- cANSWER What cwe cdo cand csay caffects
cothers cand cwhat cothers csay cand cdo caffects cus
Influence cothers c- cANSWER Most ccommunication cis cinfluential
cin cone cway cor canother cand csome cis cintentional
Communication cApprehension c- cANSWER Someone's cfear cor
canxiety cassociated cwith creal cor canticipated ccommunication. cVaries
cperson cto cperson, ccontext cto ccontext.
Characteristics cof cEffective cCommunication c- cANSWER Strategic,
cprofessional, cadaptable
Being cstrategic c- cANSWER purposeful c, cAudience-oriented
c,Persuasive
Being cprofessional c- cANSWER Appropriate cto cthe
csituation/context, cClear cand cconcise, cEthical
Being cadaptable c- cANSWER Culturally csensitive, cCollaborative
What cdoes cverbal ccommunication cconsist cof? c- cANSWER Words
cand cverbal cfillers cVerbal cfillers c- cANSWER Things clike
cmmmmm
Language c- cANSWER System cof csymbols c(words) cthat cwe cuse cto
cthink cabout cand ccommunicate
How cis clanguage csymbolic? c- cANSWER words care csymbols cthat
crepresent cpeople, cideas cor cthings cand cagreed cupon cby ca clanguage
cusing ccommunity
Example cof chow clanguage cis csymbolic c- cANSWER When cthe cword
c"dog" cis csaid, cyou cmight cpicture cyour cown cdog cor cone cthat cyou
csaw con ctv cor ca cfriends cdog
Semantics c- cANSWER involves cthe cmeaning cof cwords cand ctheir
, cmeaning cwithin csentences