CMN 003V FINAL EXAM
QUESTIONS WITH
COMPLETE SOLUTIONS
What are the differences between cognitive, psychological and social forces - Answer-
1. Cognitive: How members perceive, interpret, evaluate, store and retrieve information
2. Psychological: emotions, attitudes, motives and values
3. Social: group standards and norms
Problem characteristics? - Answer- 1. Task Difficulty
2. # of Possible Solutions
3. Group Member Interest in Problem
4. Group Familiarity with Problem
5. Need for Solution Acceptance
Describe the problem-solving steps - Answer- 1. Identify
2. Analyze
3. Generate solutions
4. Evaluative options.
5. Implement
6. Assess
What is groupthink? - Answer- Problem in which group members strive to maintain
cohesiveness and minimize conflict
Why is groupthink dangerous? - Answer- Refusing to critically examine ideas, analyze
proposals or test solutions leads to sacrificing growth to maintain status quo
Task difficulty - Answer- 1. complex problem
2. research
3. usually requires individual work outside of group
4. frequent group meetings
decision-making techniques - Answer- 1. Majority rule
2. Minority rule (authority or expert)
3. Consensus rule (all members must agree)
, influences on decision making - Answer- 1. Situational
2. Personality
3. Cultural influence
Situational factors - Answer- 1. Degree of freedom
2. Uncertainty
3. Size of group
4. Group's access to information
5. Origin and urgency of a problem
Types of decision maker in personality influences - Answer- 1. Economic
2. Aesthetic
3. Theoretical
4. Social
5. Political
6. Religious
Economic decision maker - Answer- makes decisions based on what is practical and
useful
aesthetic decision maker - Answer- decision maker makes decisions based on form and
harmony, desiring a solution that is elegant and in sync with the surroundings
theoretical decision maker - Answer- wants to discover the truth through rationality
social decision maker - Answer- emphasizes the personal impact of a decision and
sympathizes with those who may be affected by it
political decision maker - Answer- interested in power and influence and views people
and/or property as divided into groups that have different value
religious decision maker - Answer- seeks to identify with a larger purpose, works to
unify others under that goal, and commits to a viewpoint, often denying one side and
being dedicated to the other
Group member personality continua - Answer- 1. Dominant versus submissive
2. Friendly versus unfriendly
3. Instrumental versus emotional
Cultural influences - Answer- decision making include the heterogeneity or homogeneity
of the group makeup
What are effective negotiation strategies? - Answer- 1. Assess- do the benefits
outweigh the cost
2. Prepare- what are my and your interests
QUESTIONS WITH
COMPLETE SOLUTIONS
What are the differences between cognitive, psychological and social forces - Answer-
1. Cognitive: How members perceive, interpret, evaluate, store and retrieve information
2. Psychological: emotions, attitudes, motives and values
3. Social: group standards and norms
Problem characteristics? - Answer- 1. Task Difficulty
2. # of Possible Solutions
3. Group Member Interest in Problem
4. Group Familiarity with Problem
5. Need for Solution Acceptance
Describe the problem-solving steps - Answer- 1. Identify
2. Analyze
3. Generate solutions
4. Evaluative options.
5. Implement
6. Assess
What is groupthink? - Answer- Problem in which group members strive to maintain
cohesiveness and minimize conflict
Why is groupthink dangerous? - Answer- Refusing to critically examine ideas, analyze
proposals or test solutions leads to sacrificing growth to maintain status quo
Task difficulty - Answer- 1. complex problem
2. research
3. usually requires individual work outside of group
4. frequent group meetings
decision-making techniques - Answer- 1. Majority rule
2. Minority rule (authority or expert)
3. Consensus rule (all members must agree)
, influences on decision making - Answer- 1. Situational
2. Personality
3. Cultural influence
Situational factors - Answer- 1. Degree of freedom
2. Uncertainty
3. Size of group
4. Group's access to information
5. Origin and urgency of a problem
Types of decision maker in personality influences - Answer- 1. Economic
2. Aesthetic
3. Theoretical
4. Social
5. Political
6. Religious
Economic decision maker - Answer- makes decisions based on what is practical and
useful
aesthetic decision maker - Answer- decision maker makes decisions based on form and
harmony, desiring a solution that is elegant and in sync with the surroundings
theoretical decision maker - Answer- wants to discover the truth through rationality
social decision maker - Answer- emphasizes the personal impact of a decision and
sympathizes with those who may be affected by it
political decision maker - Answer- interested in power and influence and views people
and/or property as divided into groups that have different value
religious decision maker - Answer- seeks to identify with a larger purpose, works to
unify others under that goal, and commits to a viewpoint, often denying one side and
being dedicated to the other
Group member personality continua - Answer- 1. Dominant versus submissive
2. Friendly versus unfriendly
3. Instrumental versus emotional
Cultural influences - Answer- decision making include the heterogeneity or homogeneity
of the group makeup
What are effective negotiation strategies? - Answer- 1. Assess- do the benefits
outweigh the cost
2. Prepare- what are my and your interests
