APCO Telecommunicator Test Questions and Answers
The term PSAP stands for Public Safety Access Point - -False, Public Safety Answering Point
-Professionalism is defined by who you are, what you do, and how others perceive you - -
True
-Ethics involves an individuals personal, professional, and organizational rules of conduct -
-True
-The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - -False, They are Law Enforcement, Fire Services,
and EMS (Emergency Medical Services)
-The term vital services defines the primary functions or tasks of public safety
communications systems - -True
-Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - -True
-A policy is a guide to action and a procedure is a guide to thinking - -False, A policy is a
guide to thinking and a procedure is a guide to action
-All non verbal communication requires face to face communication - -False
-A question that can't be answered yes or no is an open ended question - -True
-Restating a speakers main points in your own words is applying the active listening
technique - -False
-Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - -False
-An observation is based on assumptions and an inference is based on facts. - -False, An
observation is based on facts and an inference is based on assumptions
-Good customer service means treating callers with dilligence, consideration, and respect -
-True
-Emergency calls only come in on emergency lines - -False
-Giving legal advice and/or personal opinions is part of a telecommunicators job - -False
-It's okay for a telecommunicator to rely on memory during info gathering - -False
, -An accurate description of weapons is critical info for response units - -True
-The ALI is the calling party's telephone number and the ANI is the calling party's address
and dispatch info. - -False, ALI is location and ANI is number
-E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - -True
-Cordless telephones are considered part of the wireless telephone systems - -False
-911 calls are selectively routed to the correct PSAP based on the MSAG - -True
-The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral - -True
-PBX pinpoints the exact location of the caller. - -False, usually used in large building and
gives a vague location
-Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - -False
-Hand set based wireless location technology provides a location on GPS satellites - -True
-Emergency VoIP calls may come in over administrative lines - -True
-A silent open line call must be considered a potential TTY call until proven otherwise - -
True
-Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - -True
-Logging recorder info can be used for Quality Assurance purposes - -True
-The echo procedure is used in radio transmissions to assign response units - -False, the
echo procedure is when you repeat back info on the radio
-The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to the
same type of radio broadcast - -True
-When handling fire service calls preliminary dispatch info should be kept to a minimum -
-True
-A conventional radio system allows for many talk groups to share the same frequencies -
-False
The term PSAP stands for Public Safety Access Point - -False, Public Safety Answering Point
-Professionalism is defined by who you are, what you do, and how others perceive you - -
True
-Ethics involves an individuals personal, professional, and organizational rules of conduct -
-True
-The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - -False, They are Law Enforcement, Fire Services,
and EMS (Emergency Medical Services)
-The term vital services defines the primary functions or tasks of public safety
communications systems - -True
-Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - -True
-A policy is a guide to action and a procedure is a guide to thinking - -False, A policy is a
guide to thinking and a procedure is a guide to action
-All non verbal communication requires face to face communication - -False
-A question that can't be answered yes or no is an open ended question - -True
-Restating a speakers main points in your own words is applying the active listening
technique - -False
-Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - -False
-An observation is based on assumptions and an inference is based on facts. - -False, An
observation is based on facts and an inference is based on assumptions
-Good customer service means treating callers with dilligence, consideration, and respect -
-True
-Emergency calls only come in on emergency lines - -False
-Giving legal advice and/or personal opinions is part of a telecommunicators job - -False
-It's okay for a telecommunicator to rely on memory during info gathering - -False
, -An accurate description of weapons is critical info for response units - -True
-The ALI is the calling party's telephone number and the ANI is the calling party's address
and dispatch info. - -False, ALI is location and ANI is number
-E911 systems enhance basic 911 systems by automatically providing the callers
telephone number and physical address - -True
-Cordless telephones are considered part of the wireless telephone systems - -False
-911 calls are selectively routed to the correct PSAP based on the MSAG - -True
-The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral - -True
-PBX pinpoints the exact location of the caller. - -False, usually used in large building and
gives a vague location
-Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone - -False
-Hand set based wireless location technology provides a location on GPS satellites - -True
-Emergency VoIP calls may come in over administrative lines - -True
-A silent open line call must be considered a potential TTY call until proven otherwise - -
True
-Conference-in allows a telecommunicator to communicate directly with the telematics
subscriber reporting the emergency - -True
-Logging recorder info can be used for Quality Assurance purposes - -True
-The echo procedure is used in radio transmissions to assign response units - -False, the
echo procedure is when you repeat back info on the radio
-The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to the
same type of radio broadcast - -True
-When handling fire service calls preliminary dispatch info should be kept to a minimum -
-True
-A conventional radio system allows for many talk groups to share the same frequencies -
-False
