Automotive Chassis Systems, 8e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
order.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-5 Explain why service records are important.
2017 ASE MAST: A0.C.04 Review vehicle service history.
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe vehicle recalls and campaigns.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
engine operation, vehicle service history, service precautions, and technical service bulletins.
1
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
,4) Technical #fyservice #fybulletins #fy(TSBs) #fyare #fyissued #fyby #fythe #fy .
A) vehicle #fymanufacturer
B) local #fydealer
C) federal #fygovernment
D) state #fyor #fylocal
#fygovernment #fyAnswer: # f y A
Diff: #fy1 Page #fyRef:
#fy2 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-2 #fyExplain #fythe #fydifferent #fytypes #fyof #fyservice #fyinformation.
2017 #fyASE #fyMAST: # f y A1.A.02 #fyResearch #fyvehicle #fyservice #fyinformation #fyincluding #fyfluid #fytype,
#fyinternal #fyengine #fyoperation, #fyvehicle #fyservice #fyhistory, #fyservice #fyprecautions, #fyand #fytechnical
#fyservice #fybulletins.
5) Four #fytenths #fyof #fyan #fyhour #fyis #fyhow #fymany #fyminutes?
A) 14
B) 24
C) 34
D) 44
Answer: # f y B
Diff: #fy1 Page #fyRef:
#fy4 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.01 #fyIdentify #fyinformation #fyneeded #fyand #fythe #fyservice #fyrequested #fyon
#fya #fyrepair #fyorder.
6) What #fyshould #fythe #fyservice #fytechnician #fydocument #fyon #fythe #fywork #fyorder?
A) The #fyresults #fyof #fyany #fyinspections #fyand #fytests
B) What #fywas #fyreplaced #fyor #fyserviced
C) The #fydimensions #fyof #fythe #fyrelated #fycomponent #fyand #fycomparison #fyto #fyfactory #fyspecifications
D) Any #fyof #fythe
#fyabove #fyAnswer:
# f yD
Diff: #fy1 Page #fyRef:
#fy3 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
7) The #fylabor #fyrate #fyfor #fyeach #fyoperation #fyis #fyincluded #fyon #fythe #fywork #fyorder #fyand #fyis #fyadded #fyby
#fythe #fy .
A) service #fytechnician
B) service #fyadvisor
C) shop #fyowner #fyor #fydesignated #fywarranty #fyperson
2
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
,D) Any #fyof #fythe
#fyabove #fyAnswer:
# f yC
Diff: #fy1 Page #fyRef:
#fy3 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
3
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
, 8) Which #fyof #fythe #fyfollowing #fyare #fyperformed #fyat #fyno #fycost #fyto #fythe #fyvehicle #fyowner?
A) TSBs
B) Campaigns #fy(recalls)
C) Either #fyA #fyor #fyB
D) Neither #fyA #fynor
#fyB #fyAnswer: # f y B
Diff: #fy1 Page #fyRef:
#fy2 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-3 #fyDescribe #fyvehicle #fyrecalls #fyand #fycampaigns.
2017 #fyASE #fyMAST: # f y A1.A.02 #fyResearch #fyvehicle #fyservice #fyinformation #fyincluding #fyfluid #fytype,
#fyinternal #fyengine #fyoperation, #fyvehicle #fyservice #fyhistory, #fyservice #fyprecautions, #fyand #fytechnical
#fyservice #fybulletins.
9) The #fyfirst #fycharacter #fyof #fythe #fyvehicle #fyidentification #fynumber #fyis #fythe #fycountry #fyof #fyorigin.
#fyWhere #fywas #fythe #fyvehicle #fybuilt #fythat #fyhas #fya #fy"5" #fyas #fythe #fyfirst #fycharacter?
A) United #fyStates
B) Canada
C) Mexico
D) Japan
#fyAnswer:
#fyA
Diff: #fy1 Page #fyRef:
#fy6 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-7 #fyExplain #fyvehicle #fyidentification, #fyvehicle #fysafety #fycertification #fylabel, #fyand #fythe
#fyVECI #fylabel.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
10) The #fyVECI #fylabel #fyincludes #fyall #fyof #fythese #fyEXCEPT #fy .
A) engine #fyidentification
B) horsepower #fyand #fytorque #fyrating #fyof #fythe #fyengine
C) California #fyemission #fystandard
D) EPA #fyemission
#fystandard #fyAnswer: # f y B
Diff: #fy1 Page #fyRef:
#fy7 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-7 #fyExplain #fyvehicle #fyidentification, #fyvehicle #fysafety #fycertification #fylabel, #fyand #fythe
#fyVECI #fylabel.
2017 #fyASE #fyMAST: # f y No #fyrelated #fyASE #fytask.
4
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair
order.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 3
Chapter Quiz: Yes
Objective: 1-5 Explain why service records are important.
2017 ASE MAST: A0.C.04 Review vehicle service history.
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1-3 Describe vehicle recalls and campaigns.
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal
engine operation, vehicle service history, service precautions, and technical service bulletins.
1
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
,4) Technical #fyservice #fybulletins #fy(TSBs) #fyare #fyissued #fyby #fythe #fy .
A) vehicle #fymanufacturer
B) local #fydealer
C) federal #fygovernment
D) state #fyor #fylocal
#fygovernment #fyAnswer: # f y A
Diff: #fy1 Page #fyRef:
#fy2 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-2 #fyExplain #fythe #fydifferent #fytypes #fyof #fyservice #fyinformation.
2017 #fyASE #fyMAST: # f y A1.A.02 #fyResearch #fyvehicle #fyservice #fyinformation #fyincluding #fyfluid #fytype,
#fyinternal #fyengine #fyoperation, #fyvehicle #fyservice #fyhistory, #fyservice #fyprecautions, #fyand #fytechnical
#fyservice #fybulletins.
5) Four #fytenths #fyof #fyan #fyhour #fyis #fyhow #fymany #fyminutes?
A) 14
B) 24
C) 34
D) 44
Answer: # f y B
Diff: #fy1 Page #fyRef:
#fy4 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.01 #fyIdentify #fyinformation #fyneeded #fyand #fythe #fyservice #fyrequested #fyon
#fya #fyrepair #fyorder.
6) What #fyshould #fythe #fyservice #fytechnician #fydocument #fyon #fythe #fywork #fyorder?
A) The #fyresults #fyof #fyany #fyinspections #fyand #fytests
B) What #fywas #fyreplaced #fyor #fyserviced
C) The #fydimensions #fyof #fythe #fyrelated #fycomponent #fyand #fycomparison #fyto #fyfactory #fyspecifications
D) Any #fyof #fythe
#fyabove #fyAnswer:
# f yD
Diff: #fy1 Page #fyRef:
#fy3 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
7) The #fylabor #fyrate #fyfor #fyeach #fyoperation #fyis #fyincluded #fyon #fythe #fywork #fyorder #fyand #fyis #fyadded #fyby
#fythe #fy .
A) service #fytechnician
B) service #fyadvisor
C) shop #fyowner #fyor #fydesignated #fywarranty #fyperson
2
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
,D) Any #fyof #fythe
#fyabove #fyAnswer:
# f yC
Diff: #fy1 Page #fyRef:
#fy3 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-4 #fyDiscuss #fythe #fyimportance #fyof #fythe #fywork #fyorder.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
3
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
, 8) Which #fyof #fythe #fyfollowing #fyare #fyperformed #fyat #fyno #fycost #fyto #fythe #fyvehicle #fyowner?
A) TSBs
B) Campaigns #fy(recalls)
C) Either #fyA #fyor #fyB
D) Neither #fyA #fynor
#fyB #fyAnswer: # f y B
Diff: #fy1 Page #fyRef:
#fy2 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-3 #fyDescribe #fyvehicle #fyrecalls #fyand #fycampaigns.
2017 #fyASE #fyMAST: # f y A1.A.02 #fyResearch #fyvehicle #fyservice #fyinformation #fyincluding #fyfluid #fytype,
#fyinternal #fyengine #fyoperation, #fyvehicle #fyservice #fyhistory, #fyservice #fyprecautions, #fyand #fytechnical
#fyservice #fybulletins.
9) The #fyfirst #fycharacter #fyof #fythe #fyvehicle #fyidentification #fynumber #fyis #fythe #fycountry #fyof #fyorigin.
#fyWhere #fywas #fythe #fyvehicle #fybuilt #fythat #fyhas #fya #fy"5" #fyas #fythe #fyfirst #fycharacter?
A) United #fyStates
B) Canada
C) Mexico
D) Japan
#fyAnswer:
#fyA
Diff: #fy1 Page #fyRef:
#fy6 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-7 #fyExplain #fyvehicle #fyidentification, #fyvehicle #fysafety #fycertification #fylabel, #fyand #fythe
#fyVECI #fylabel.
2017 #fyASE #fyMAST: # f y A0.C.05 #fyComplete #fywork #fyorder #fyto #fyinclude #fycustomer #fyinformation,
#fyvehicle #fyidentifying #fyinformation, #fycustomer #fyconcern, #fyrelated #fyservice #fyhistory, #fycause, #fyand
#fycorrection.
10) The #fyVECI #fylabel #fyincludes #fyall #fyof #fythese #fyEXCEPT #fy .
A) engine #fyidentification
B) horsepower #fyand #fytorque #fyrating #fyof #fythe #fyengine
C) California #fyemission #fystandard
D) EPA #fyemission
#fystandard #fyAnswer: # f y B
Diff: #fy1 Page #fyRef:
#fy7 #fyChapter #fyQuiz:
# f y Yes
Objective: # f y 1-7 #fyExplain #fyvehicle #fyidentification, #fyvehicle #fysafety #fycertification #fylabel, #fyand #fythe
#fyVECI #fylabel.
2017 #fyASE #fyMAST: # f y No #fyrelated #fyASE #fytask.
4
Copyright #fy© #fy2021 #fyPearson
#fyEducation, #fyInc.
SCHOLARVAULT
