EMR Chapter 8 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

EMR Chapter 8 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified When communicating with a child patient, you should: A) Use complex words to educate them B) Speak directly to the child in a calm and simple manner C) Only talk to the parent or guardian D) Ignore their questions What is the best way to communicate with a patient who is deaf or hard of hearing? A) Speak loudly and slowly B) Ignore their impairment and continue C) Use written notes and gestures D) Talk only to family members How should you handle a patient who is angry or hostile? A) Respond with anger to match their tone B) Remain calm, listen, and show empathy 2 C) Avoid the patient completely D) Tell them to calm down immediately What should you do if a patient does not speak your language? A) Use medical jargon to explain B) Use a professional interpreter or translation app C) Assume they understand and continue D) Speak very slowly and loudly Which of the following is NOT a barrier to effective communication? A) Language differences B) Cultural beliefs C) Good eye contact D) Emotional distress Why is it important to maintain eye contact during communication? A) It makes the patient uncomfortable B) It shows disrespect 3 C) It helps build trust and shows attentiveness D) It is irrelevant How can you ensure that a patient understands your instructions? A) Speak louder B) Ask the patient to repeat the information back to you C) Use medical acronyms D) Avoid eye contact What role does body language play in communication? A) It has no effect B) It can reinforce or contradict spoken words C) It is only important in written communication D) It should always be avoided How should you deliver bad news to a patient? A) Quickly and without explanation B) Clearly, with compassion, and in simple terms 4 C) Use medical terminology to avoid confusion D) Avoid talking about it altogether When communicating with an elderly patient, you should: A) Speak loudly regardless of hearing B) Use complex medical terms C) Speak slowly and clearly using simple language D) Ignore their questions if confused Which of the following is an example of therapeutic communication? A) Interrupting the patient frequently B) Offering empathy and reassurance