TICO ACTUAL EXAM/ QUESTIONS AND CORRECT DETAILED ANSWERS
TICO is funded by: agent as
a. the Ontario government a. a person who owns and operates a travel
b. consumers service
c. Ontario registrants b. a person who sells travel services provided by
d. the Canadian travel industry - another person
ANSWERS - c. Ontario registrants c. a person who sells travel services to other
travel agents and wholesalers
d. a person who conducts sightseeing tours -
ANSWERS - b. a person who sells travel
TICO works with consumers to ensure that services provided by another person
a. they are aware of their rights under Travel
Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers The Travel Industry Compensation Fund applies
d. consumers receive the lowest price from travel to
agents - ANSWERS - a. they are aware of a. Ontario consumers who purchase travel from
their rights under Travel Industry Act, 2002 any travel agency in Canada
b. Manitoba consumers who purchase travel from
an Ontario travel agency
c. Manitoba consumers who purchase from a
TICO enhances industry professionalism in many local agency that has a branch agency in Ontario
ways, including d. Ontario consumers who travel exclusively in
a. offering courses to travel counsellors to Ontario - ANSWERS - b. Manitoba
enhance their skill consumers who purchase travel from an Ontario
b. maintaining an informative and up-to-date travel agency
website
c. encouraging consumers to consider a career
in travel
d. working with end suppliers - In cases where the Registrar issues a false
ANSWERS - b. maintaining an informative advertising order because a registrant's
and up-to-date website advertising violates the Act, when does the order
take effect?
a. on the date the advertisement would next have
appeared
The registration and inspection of travel b. immediately
businesses in Ontario is conducted by c. one week after the order is issued
a. the federal government d. one month after the order is issued -
b. International Air Transport Association (IATA) ANSWERS - b. immediately
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) -
ANSWERS - d. the Travel Industry Council
of Ontario (TICO) ABC agency is promoting a resort on its website.
It has included an artist's drawing of the resort as
part of the representation. Would TICO approve
of this?
The Travel Industry Act, 2002 defines travel a. no, because only photographs may be used in
, TICO ACTUAL EXAM/ QUESTIONS AND CORRECT DETAILED ANSWERS
a representation c. 25 hours
b. yes, as long as the representation states that d. 12 hours because of safety considerations -
the drawing is fairly accurate ANSWERS - c. 25 hours
c. no, unless the date on which the drawing was
made is included
d. yes, as long as the drawing is accurate and
the representation states that the drawing is not Whose responsibility is it to check that a client's
a photograph - ANSWERS - d. yes, as long accommodation is going to be in the same
as the drawing is accurate and the condition as when it was described to the client at
representation states that the drawing is not a the time of purchase?
photograph a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation -
When a travel agent publishes a price in a tour ANSWERS - c. registrant
brochure or similar representation, Ontario
Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST) Which item takes precedence over other claims
c. Harmonized Sales Tax (HST) on the Travel Industry Compensation Fund?
d. All taxes except PST, GST and HST - Payments for
ANSWERS - d. All taxes except PST, GST a. immediate departure
and HST b. trip interruption
c. trip completion
d. a major event - ANSWERS - c. trip
completion
The statement included on the customer's
invoice says that price increases are permitted.
The customer will have to pay more if the price is
increased by Joe Smith purchases a package tour from ABC
a. 7% after the customer has paid in full agency that includes a return economy flight. The
b. 5% before the customer has paid in full airline end supplier becomes bankrupt during
c. 10% before the customer has paid in full Joe's trip and he is stranded at the destination.
d. 8% before the customer has paid in full - He purchases a business class flight home and
ANSWERS - b. 5% before the customer then makes a claim on the Compensation Fund
has paid in full for his trip completion expenses. Will his trip
completion expense claim be successful?
a. yes, because he was forced to make his own
arrangements to get home as the Director did not
Joe Smith purchases travel services from ABC direct payments for trip completion
agency, which includes a scheduled flight. Joe b. no, because trip completion expense claims
may be entitled to a full immediate refund or may only be made when a trip cannot be
comparable alternative travel services if the completed because travel services were not
scheduled flight is delayed by provided as a result of the failure of a registrant
a. 12 hours c. yes, because the Fund is primarily concerned
b. 25 hours because of a severe snow storm with "trip completion" and getting stranded
, TICO ACTUAL EXAM/ QUESTIONS AND CORRECT DETAILED ANSWERS
Ontarians home d. $50,000 and two years less a day in prison -
d. no, because he purchased a business class ANSWERS - a. $250,000
flight and he had to obtain services comparable
to those originally purchased (i.e. an economy
fligh - ANSWERS - b. no, because trip
completion expense claims may only be made Which of the following must register under the
when a trip cannot be completed because travel Travel Industry Act, 2002?
services were not provided as a result of the a. an end supplier
failure of a registrant b. a travel agency in North Bay
c. a travel agency in Saskatoon
d. an educational institution in Ottawa -
ANSWERS - b. a travel agency in North
A consumer who wishes to make a standard Bay
claim on the Compensation Fund for travel
services paid for but not provided must do so
a. any time; there is no limitation
b. immediately "Sales in Ontario" refers to
c. within three months of the registrant's or end a. the amount paid to or through a travel agent or
supplier's failure travel wholesaler for services sold in Ontario
d. within six months of the registrant's or end during a given period of time
supplier's failure - ANSWERS - d. within six b. the amount paid to travel agents only, for
months of the registrant's or end supplier's failure
services sold to Ontario consumers during a
given period of time
c. the amount paid to travel wholesalers only, for
all travel bookings originating in Ontario during a
According to the Travel Industry Act, 2002, which given period of time
of the following must be compliant with the d. an annual list of travelers who booked through
Education Standards in a travel agency? an Ontario-registered travel agent or wholesaler -
a. all staff no matter what their role is in the ANSWERS - a. the amount paid to or
agency through a travel agent or travel wholesaler for
b. all staff providing information about travel services sold in Ontario during a given period of
services to the public time
c. only the owner of the agency
d. only the owner and the supervisor/manager of
the agency - ANSWERS - b. all staff
providing information about travel services to the When registrants provide a security deposit, how
public many annual financial statements must they file
before being eligible to have the security deposit
returned?
a. none
What is the maximum penalty for a corporation b. one annual financial statement
that commits an offence under the Travel c. two annual financial statements
Industry Act, 2002? d. two consecutive annual financial statements -
a. $250,000 ANSWERS - d. two consecutive annual
b. $50,000 financial statements
c. two years less a day in prison
TICO is funded by: agent as
a. the Ontario government a. a person who owns and operates a travel
b. consumers service
c. Ontario registrants b. a person who sells travel services provided by
d. the Canadian travel industry - another person
ANSWERS - c. Ontario registrants c. a person who sells travel services to other
travel agents and wholesalers
d. a person who conducts sightseeing tours -
ANSWERS - b. a person who sells travel
TICO works with consumers to ensure that services provided by another person
a. they are aware of their rights under Travel
Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers The Travel Industry Compensation Fund applies
d. consumers receive the lowest price from travel to
agents - ANSWERS - a. they are aware of a. Ontario consumers who purchase travel from
their rights under Travel Industry Act, 2002 any travel agency in Canada
b. Manitoba consumers who purchase travel from
an Ontario travel agency
c. Manitoba consumers who purchase from a
TICO enhances industry professionalism in many local agency that has a branch agency in Ontario
ways, including d. Ontario consumers who travel exclusively in
a. offering courses to travel counsellors to Ontario - ANSWERS - b. Manitoba
enhance their skill consumers who purchase travel from an Ontario
b. maintaining an informative and up-to-date travel agency
website
c. encouraging consumers to consider a career
in travel
d. working with end suppliers - In cases where the Registrar issues a false
ANSWERS - b. maintaining an informative advertising order because a registrant's
and up-to-date website advertising violates the Act, when does the order
take effect?
a. on the date the advertisement would next have
appeared
The registration and inspection of travel b. immediately
businesses in Ontario is conducted by c. one week after the order is issued
a. the federal government d. one month after the order is issued -
b. International Air Transport Association (IATA) ANSWERS - b. immediately
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) -
ANSWERS - d. the Travel Industry Council
of Ontario (TICO) ABC agency is promoting a resort on its website.
It has included an artist's drawing of the resort as
part of the representation. Would TICO approve
of this?
The Travel Industry Act, 2002 defines travel a. no, because only photographs may be used in
, TICO ACTUAL EXAM/ QUESTIONS AND CORRECT DETAILED ANSWERS
a representation c. 25 hours
b. yes, as long as the representation states that d. 12 hours because of safety considerations -
the drawing is fairly accurate ANSWERS - c. 25 hours
c. no, unless the date on which the drawing was
made is included
d. yes, as long as the drawing is accurate and
the representation states that the drawing is not Whose responsibility is it to check that a client's
a photograph - ANSWERS - d. yes, as long accommodation is going to be in the same
as the drawing is accurate and the condition as when it was described to the client at
representation states that the drawing is not a the time of purchase?
photograph a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation -
When a travel agent publishes a price in a tour ANSWERS - c. registrant
brochure or similar representation, Ontario
Regulation 26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST) Which item takes precedence over other claims
c. Harmonized Sales Tax (HST) on the Travel Industry Compensation Fund?
d. All taxes except PST, GST and HST - Payments for
ANSWERS - d. All taxes except PST, GST a. immediate departure
and HST b. trip interruption
c. trip completion
d. a major event - ANSWERS - c. trip
completion
The statement included on the customer's
invoice says that price increases are permitted.
The customer will have to pay more if the price is
increased by Joe Smith purchases a package tour from ABC
a. 7% after the customer has paid in full agency that includes a return economy flight. The
b. 5% before the customer has paid in full airline end supplier becomes bankrupt during
c. 10% before the customer has paid in full Joe's trip and he is stranded at the destination.
d. 8% before the customer has paid in full - He purchases a business class flight home and
ANSWERS - b. 5% before the customer then makes a claim on the Compensation Fund
has paid in full for his trip completion expenses. Will his trip
completion expense claim be successful?
a. yes, because he was forced to make his own
arrangements to get home as the Director did not
Joe Smith purchases travel services from ABC direct payments for trip completion
agency, which includes a scheduled flight. Joe b. no, because trip completion expense claims
may be entitled to a full immediate refund or may only be made when a trip cannot be
comparable alternative travel services if the completed because travel services were not
scheduled flight is delayed by provided as a result of the failure of a registrant
a. 12 hours c. yes, because the Fund is primarily concerned
b. 25 hours because of a severe snow storm with "trip completion" and getting stranded
, TICO ACTUAL EXAM/ QUESTIONS AND CORRECT DETAILED ANSWERS
Ontarians home d. $50,000 and two years less a day in prison -
d. no, because he purchased a business class ANSWERS - a. $250,000
flight and he had to obtain services comparable
to those originally purchased (i.e. an economy
fligh - ANSWERS - b. no, because trip
completion expense claims may only be made Which of the following must register under the
when a trip cannot be completed because travel Travel Industry Act, 2002?
services were not provided as a result of the a. an end supplier
failure of a registrant b. a travel agency in North Bay
c. a travel agency in Saskatoon
d. an educational institution in Ottawa -
ANSWERS - b. a travel agency in North
A consumer who wishes to make a standard Bay
claim on the Compensation Fund for travel
services paid for but not provided must do so
a. any time; there is no limitation
b. immediately "Sales in Ontario" refers to
c. within three months of the registrant's or end a. the amount paid to or through a travel agent or
supplier's failure travel wholesaler for services sold in Ontario
d. within six months of the registrant's or end during a given period of time
supplier's failure - ANSWERS - d. within six b. the amount paid to travel agents only, for
months of the registrant's or end supplier's failure
services sold to Ontario consumers during a
given period of time
c. the amount paid to travel wholesalers only, for
all travel bookings originating in Ontario during a
According to the Travel Industry Act, 2002, which given period of time
of the following must be compliant with the d. an annual list of travelers who booked through
Education Standards in a travel agency? an Ontario-registered travel agent or wholesaler -
a. all staff no matter what their role is in the ANSWERS - a. the amount paid to or
agency through a travel agent or travel wholesaler for
b. all staff providing information about travel services sold in Ontario during a given period of
services to the public time
c. only the owner of the agency
d. only the owner and the supervisor/manager of
the agency - ANSWERS - b. all staff
providing information about travel services to the When registrants provide a security deposit, how
public many annual financial statements must they file
before being eligible to have the security deposit
returned?
a. none
What is the maximum penalty for a corporation b. one annual financial statement
that commits an offence under the Travel c. two annual financial statements
Industry Act, 2002? d. two consecutive annual financial statements -
a. $250,000 ANSWERS - d. two consecutive annual
b. $50,000 financial statements
c. two years less a day in prison
