CALP PRACTICE EXAM 2025
QUESTIONS AND ANSWERS
The implementation and use of a resident portal can increase the effectiveness of the staff's: -
ANS Communication with the apartment community
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness? - ANS emotional appeal
What are the physical changes made to an apartment home or common area to protect the fair
housing rights of persons with disabilities? - ANS modifications
Who is responsible for the accuracy of data collected on a resident application? -
ANS Applicant
Residential properties are permitted to use which screening criteria to legally discriminate? -
ANS Rental History
Which term best describes a situation in which a leasing professional takes prospects through
the community in a pre-planned or personalized manner to show off the office, amenities,
common areas, and/or model homes? - ANS Tour route
Which technique is most appropriate for limiting distractions while on the telephone with
prospective resident? - ANS position the desk chair to face the wall rather than nearby
1
coworkers
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@COPYRIGHT FYNDLAY 2025/2026
, When a resident reports an unpleasant incident on the community's property, what is the first
action the leasing professional should take? - ANS express concern and or sympathy for the
resident
Which method is best for maintaining an effective and reliable maintenance team? -
ANS provide feedback adn recognition for all work performed
Discrimination due to disparate impact means that a policy or procedure: - ANS has different
impacts on persons of certain protected classes
All of the following are part of an apartment community's curb appeal except the: -
ANS maintenance office
The key to a good sales presentation is to match the prospect's wants and needs to the
community's: - ANS features adn benefits
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident? - ANS the source of the lead
Which is the best way for leasing professionals to learn what their community's competing
properties are offering? - ANS engage in mystery shopping at competing properties
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the: - ANS needs and interests of the prospective
residents
Which aspect of an apartment community typically offers the residents the greatest continuing
value? - ANS High quality preventative maintenance services
2
Page
@COPYRIGHT FYNDLAY 2025/2026
QUESTIONS AND ANSWERS
The implementation and use of a resident portal can increase the effectiveness of the staff's: -
ANS Communication with the apartment community
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness? - ANS emotional appeal
What are the physical changes made to an apartment home or common area to protect the fair
housing rights of persons with disabilities? - ANS modifications
Who is responsible for the accuracy of data collected on a resident application? -
ANS Applicant
Residential properties are permitted to use which screening criteria to legally discriminate? -
ANS Rental History
Which term best describes a situation in which a leasing professional takes prospects through
the community in a pre-planned or personalized manner to show off the office, amenities,
common areas, and/or model homes? - ANS Tour route
Which technique is most appropriate for limiting distractions while on the telephone with
prospective resident? - ANS position the desk chair to face the wall rather than nearby
1
coworkers
Page
@COPYRIGHT FYNDLAY 2025/2026
, When a resident reports an unpleasant incident on the community's property, what is the first
action the leasing professional should take? - ANS express concern and or sympathy for the
resident
Which method is best for maintaining an effective and reliable maintenance team? -
ANS provide feedback adn recognition for all work performed
Discrimination due to disparate impact means that a policy or procedure: - ANS has different
impacts on persons of certain protected classes
All of the following are part of an apartment community's curb appeal except the: -
ANS maintenance office
The key to a good sales presentation is to match the prospect's wants and needs to the
community's: - ANS features adn benefits
Which piece of information is critical for the leasing professional to inquire about when
meeting a prospective resident? - ANS the source of the lead
Which is the best way for leasing professionals to learn what their community's competing
properties are offering? - ANS engage in mystery shopping at competing properties
An emotionally appealing sales technique typically involves connecting the features and
qualities of the apartment community with the: - ANS needs and interests of the prospective
residents
Which aspect of an apartment community typically offers the residents the greatest continuing
value? - ANS High quality preventative maintenance services
2
Page
@COPYRIGHT FYNDLAY 2025/2026
