SDV Final Review 2025
Study online at https://quizlet.com/_hlzcvk
Putting your emotions on hold is a way to
allow you to listen better.
True
-True
-False
In asynchronous communication, there
can be considerable time lag between
two communication events; such as a
question and answer or a comment and True
response.
True
False
A person sitting with their legs crossed
the other way, slumped over, and arms
crossed across their chest indicates that
the person is
Uninterested
uninterested.
engaged.
tired.
distracted.
By considering the writer's purpose in
preparing the document you are focusing
on
Rebuttal Intention
Dismissing
Complaining
Intention
Maintaining good eye contact, nods, and
light questions are forms of verbal and
non-verbal feedback. True
True
False
Which of the following is not helpful in
developing listening skills?
Provide verbal and nonverbal feedback Judge the speaker
Judge the speaker
Block out competing thoughts
, SDV Final Review 2025
Study online at https://quizlet.com/_hlzcvk
Maintain an open mind
Listen between the lines
Not being a good listener can inhibit
the kinds of relationships you build and
groups in which you communicate. True
True
False
Making an effort to get to know others,
letting others see who you really are, and
being open in your interests are starting
True
points for making new friends.
True
False
When a person tunes out another be-
cause they disagree with what is be-
ing said, that person is usually mentally
True
preparing a rebuttal.
True
False
Making a conscious effort to turn off fil-
ters, ignore distractions, and tune into
what the other person is saying; is called
what kind listening?
Active
Empathetic
Content
Active
Critical
Giving someone the benefit of your full
attention is a form of
relaxation.
empathy
patience.
attraction.
empathy.
Jamila Lyiscott says that she is trilingual
because she speaks 3 versions of Eng-
lish. How does she decide which dialect
to speak at which time?
, SDV Final Review 2025
Study online at https://quizlet.com/_hlzcvk
She speaks one version at work, one at
home and one with her peers.
Depends on where she is and who she is
speaking too (otherwise known as code Both A and B
switching).
She decides randomly.
Both A and B
Talking with instructors can help one to
feel more comfortable in and connected
to college. True
True
False
It is worthwhile to speak with an instruc-
tor when you disagree about a grade
because of what you will learn in this
True
interaction.
True
False
A mentor is someone you look up to and
whose advice and guidance you respect.
True
True
False
Read the email below, written by a stu-
dent to an instructor. Indicate at least four
email best practices (from the e-book)
that the student did not follow when writ-
ing this email.
To:
From: Did not include subject line
Subject: Used non-standard spelling
Shouted
Hi Professor Clarke, Stated expectations
I am in your class and haven't logged into
Canvas in a while cuz I wuz busy. Did
I miss anything important? Can u send
me a list of assignments I missed RIGHT
AWAY so I can work on them? Here is
the assignment from the first week of
Study online at https://quizlet.com/_hlzcvk
Putting your emotions on hold is a way to
allow you to listen better.
True
-True
-False
In asynchronous communication, there
can be considerable time lag between
two communication events; such as a
question and answer or a comment and True
response.
True
False
A person sitting with their legs crossed
the other way, slumped over, and arms
crossed across their chest indicates that
the person is
Uninterested
uninterested.
engaged.
tired.
distracted.
By considering the writer's purpose in
preparing the document you are focusing
on
Rebuttal Intention
Dismissing
Complaining
Intention
Maintaining good eye contact, nods, and
light questions are forms of verbal and
non-verbal feedback. True
True
False
Which of the following is not helpful in
developing listening skills?
Provide verbal and nonverbal feedback Judge the speaker
Judge the speaker
Block out competing thoughts
, SDV Final Review 2025
Study online at https://quizlet.com/_hlzcvk
Maintain an open mind
Listen between the lines
Not being a good listener can inhibit
the kinds of relationships you build and
groups in which you communicate. True
True
False
Making an effort to get to know others,
letting others see who you really are, and
being open in your interests are starting
True
points for making new friends.
True
False
When a person tunes out another be-
cause they disagree with what is be-
ing said, that person is usually mentally
True
preparing a rebuttal.
True
False
Making a conscious effort to turn off fil-
ters, ignore distractions, and tune into
what the other person is saying; is called
what kind listening?
Active
Empathetic
Content
Active
Critical
Giving someone the benefit of your full
attention is a form of
relaxation.
empathy
patience.
attraction.
empathy.
Jamila Lyiscott says that she is trilingual
because she speaks 3 versions of Eng-
lish. How does she decide which dialect
to speak at which time?
, SDV Final Review 2025
Study online at https://quizlet.com/_hlzcvk
She speaks one version at work, one at
home and one with her peers.
Depends on where she is and who she is
speaking too (otherwise known as code Both A and B
switching).
She decides randomly.
Both A and B
Talking with instructors can help one to
feel more comfortable in and connected
to college. True
True
False
It is worthwhile to speak with an instruc-
tor when you disagree about a grade
because of what you will learn in this
True
interaction.
True
False
A mentor is someone you look up to and
whose advice and guidance you respect.
True
True
False
Read the email below, written by a stu-
dent to an instructor. Indicate at least four
email best practices (from the e-book)
that the student did not follow when writ-
ing this email.
To:
From: Did not include subject line
Subject: Used non-standard spelling
Shouted
Hi Professor Clarke, Stated expectations
I am in your class and haven't logged into
Canvas in a while cuz I wuz busy. Did
I miss anything important? Can u send
me a list of assignments I missed RIGHT
AWAY so I can work on them? Here is
the assignment from the first week of
