Salesforce Admin Certification Exam Practice Questions with
Verified Answers Graded A+
1. When working on opportunities, sales D. Number field
representatives at E. Formula field - ANSWER -A. Text field
Universal Containers need to understand how B. Email field
their peers have successfully managed other D. Number field
opportunities with comparable products,
competing against the same competitors. Which For each object that can have custom fields you
feature should a system administrator use to can set up to three custom text, number, or email
facilitate them? Choose 2 answers fields as external IDs. An external ID field
contains record identifiers from a system outside
A. Big deal alerts of Salesforce
B. Chatter groups
C. Similar opportunities Source:
D. Opportunity update reminders - https://help.salesforce.com/apex/HTViewHelpDoc
ANSWER -B. Chatter groups ?
C. Similar id=custom_field_attributes.htm&language=en
opportunities
4. Which schedule type can be defined for a
2 .A system administrator has created a formula product? Choose 2:
field on a lead object to calculate a number. How
can the numerical value be mapped to the A. Revenue
account record upon lead conversion? B. Production
C. Quantity
A. The lead formula field value can be mapped to D. Forecast - ANSWER -A. Revenue
a number field on the account record C. Quantity
B. The lead formula field value can be mapped to
a roll-up summary field on the account record
C. The lead formula field value can be mapped
to a formula field on the account record 5. Which user is listed in the case history related
D. The lead formula field value can be mapped list for case changes made for assignment and
to a standard field on the account record - escalation rules?
ANSWER -A. The lead formula field value
can be mapped to a number field on the account A. The owner of the case when the rule was
record triggered
B. The default case owner specified in the
assignment or escalation rule
C. The user who created the assignment or
3. Which field type can be used as an external escalation rule
ID? D. The automated case user specified in the
Choose 3: support settings - ANSWER -D. The
automated case user specified in the support
A. Text field settings
B. Email field
C. URL field
,Salesforce Admin Certification Exam Practice Questions with
Verified Answers Graded A+
D. Log in as a user who has granted login access
6. What can be transferred from one user to E. Manage specified custom objects
another user during a mass transfer of account
records?
Choose 3 answers:
9. Which data can be highlighted in a report using
A. Open activities conditional highlighting?
B. Closed activities
C. Open cases Choose 3 answers:
D. Related custom object records A. Grand totals
E. Closed cases - ANSWER -A. Open B. Summarized totals
Activities C. Data fields
C. Open Cases E. Grouped by field names
E. Closed Cases F. Summary formula - ANSWER -A. Grand
Totals
B. Summarized totals
C. Data fields
7. A sales user at Universal Containers has
updated the opportunity stage for an opportunity
in the pipeline.
10. A user received an error message when
What may be updated as a result of the status attempting to log into Salesforce. What is the first
change? step the Salesforce administrator would take to
troubleshoot the problem?
Choose 2 answers
A. Sales quota A. Reset the password
B. Amount rating B. Unlock the user
C. Forecast category C. Change the login IP ranges
D. Probability - ANSWER -C. Forecast D. View the login history - ANSWER -D.
Category View the log in history
D. Probability
11. The marketing team at Universal Containers
8. What task can a delegated administrator use a web to lead form to capture leads from its
perform? website and a lead assignment rule to assign the
Choose 3 answers: leads to the appropriate sales representatives.
A. Manage users within specified roles
B. Create new user profiles How can a system administrator ensure that all
C. Reset passwords for all users leads are handled even when they do not meet
D. Log in as a user who has granted login the assignment criteria?
access
E. Manage specified custom objects - A. Specify a default lead owner
ANSWER -A. Manage users within B. Specify a default lead creator
specified roles C. Create an escalation rule to route unassigned
, Salesforce Admin Certification Exam Practice Questions with
Verified Answers Graded A+
leads access to the new object - ANSWER -C.
D. Create a validation rule to route unassigned Assign the feedback page layout to the
leads - ANSWER -A. Specify a default lead appropriate user profiles
owner
14. Which component can be included in a
12. Universal Containers has segmented its custom home page layout?
customer base into two categories: High Wealth
and Retirement. High Wealth accounts should be Choose 3:
visible to the High Wealth Sales Team Members A. Analytic Snapshots
only. Retirement accounts should be visible to all B. Dashboard components
sales users. C. Pending approvals list
D. Trending Chatter topics
How can a system administrator meet this E. Messages and alerts - ANSWER -B.
requirement? Dashboard Components
C. Pending approvals list
A. Create a new record type for the High Wealth E. Messages and alerts
accounts and share the record type with High
Wealth team members
B. Create a new profile for Retirement sales
team members and remove read access to High 15. Which privilege can be granted to members
Wealth account records of a content library (workspace) without modifying
C. Set the OWD sharing to public read-only and user permissions?
create a sharing rule to - ANSWER -A.
Create a new record type for the High Wealth Choose 2 answers:
accounts and share the record type with High A. Create a new content library
Wealth team members B. Share content with other users in Chatter
C. Edit a member's library permissions
D. Add tags when editing content details -
ANSWER -B. Share content with other
13. A system administrator at Universal users in Chatter
Containers created a custom object to capture D. Add tags when editing content details
custom feedback. How can the administrator
ensure that users have access to this new
object?
16. The cloud scheduler has which capability?
A. Add fields from the feedback object to the Choose 2 answers:
account page layout
B. Create a lookup relationship from the account A. The cloud scheduler can be enabled at the
page to the feedback object user profile level
C. Assign the feedback page layout to the B. The cloud scheduler allows users to view
appropriate user available meeting times on lead and contact
profiles calendars
D. Create a role in the hierarchy to provide user C. Salesforce can automatically propose multiple
Verified Answers Graded A+
1. When working on opportunities, sales D. Number field
representatives at E. Formula field - ANSWER -A. Text field
Universal Containers need to understand how B. Email field
their peers have successfully managed other D. Number field
opportunities with comparable products,
competing against the same competitors. Which For each object that can have custom fields you
feature should a system administrator use to can set up to three custom text, number, or email
facilitate them? Choose 2 answers fields as external IDs. An external ID field
contains record identifiers from a system outside
A. Big deal alerts of Salesforce
B. Chatter groups
C. Similar opportunities Source:
D. Opportunity update reminders - https://help.salesforce.com/apex/HTViewHelpDoc
ANSWER -B. Chatter groups ?
C. Similar id=custom_field_attributes.htm&language=en
opportunities
4. Which schedule type can be defined for a
2 .A system administrator has created a formula product? Choose 2:
field on a lead object to calculate a number. How
can the numerical value be mapped to the A. Revenue
account record upon lead conversion? B. Production
C. Quantity
A. The lead formula field value can be mapped to D. Forecast - ANSWER -A. Revenue
a number field on the account record C. Quantity
B. The lead formula field value can be mapped to
a roll-up summary field on the account record
C. The lead formula field value can be mapped
to a formula field on the account record 5. Which user is listed in the case history related
D. The lead formula field value can be mapped list for case changes made for assignment and
to a standard field on the account record - escalation rules?
ANSWER -A. The lead formula field value
can be mapped to a number field on the account A. The owner of the case when the rule was
record triggered
B. The default case owner specified in the
assignment or escalation rule
C. The user who created the assignment or
3. Which field type can be used as an external escalation rule
ID? D. The automated case user specified in the
Choose 3: support settings - ANSWER -D. The
automated case user specified in the support
A. Text field settings
B. Email field
C. URL field
,Salesforce Admin Certification Exam Practice Questions with
Verified Answers Graded A+
D. Log in as a user who has granted login access
6. What can be transferred from one user to E. Manage specified custom objects
another user during a mass transfer of account
records?
Choose 3 answers:
9. Which data can be highlighted in a report using
A. Open activities conditional highlighting?
B. Closed activities
C. Open cases Choose 3 answers:
D. Related custom object records A. Grand totals
E. Closed cases - ANSWER -A. Open B. Summarized totals
Activities C. Data fields
C. Open Cases E. Grouped by field names
E. Closed Cases F. Summary formula - ANSWER -A. Grand
Totals
B. Summarized totals
C. Data fields
7. A sales user at Universal Containers has
updated the opportunity stage for an opportunity
in the pipeline.
10. A user received an error message when
What may be updated as a result of the status attempting to log into Salesforce. What is the first
change? step the Salesforce administrator would take to
troubleshoot the problem?
Choose 2 answers
A. Sales quota A. Reset the password
B. Amount rating B. Unlock the user
C. Forecast category C. Change the login IP ranges
D. Probability - ANSWER -C. Forecast D. View the login history - ANSWER -D.
Category View the log in history
D. Probability
11. The marketing team at Universal Containers
8. What task can a delegated administrator use a web to lead form to capture leads from its
perform? website and a lead assignment rule to assign the
Choose 3 answers: leads to the appropriate sales representatives.
A. Manage users within specified roles
B. Create new user profiles How can a system administrator ensure that all
C. Reset passwords for all users leads are handled even when they do not meet
D. Log in as a user who has granted login the assignment criteria?
access
E. Manage specified custom objects - A. Specify a default lead owner
ANSWER -A. Manage users within B. Specify a default lead creator
specified roles C. Create an escalation rule to route unassigned
, Salesforce Admin Certification Exam Practice Questions with
Verified Answers Graded A+
leads access to the new object - ANSWER -C.
D. Create a validation rule to route unassigned Assign the feedback page layout to the
leads - ANSWER -A. Specify a default lead appropriate user profiles
owner
14. Which component can be included in a
12. Universal Containers has segmented its custom home page layout?
customer base into two categories: High Wealth
and Retirement. High Wealth accounts should be Choose 3:
visible to the High Wealth Sales Team Members A. Analytic Snapshots
only. Retirement accounts should be visible to all B. Dashboard components
sales users. C. Pending approvals list
D. Trending Chatter topics
How can a system administrator meet this E. Messages and alerts - ANSWER -B.
requirement? Dashboard Components
C. Pending approvals list
A. Create a new record type for the High Wealth E. Messages and alerts
accounts and share the record type with High
Wealth team members
B. Create a new profile for Retirement sales
team members and remove read access to High 15. Which privilege can be granted to members
Wealth account records of a content library (workspace) without modifying
C. Set the OWD sharing to public read-only and user permissions?
create a sharing rule to - ANSWER -A.
Create a new record type for the High Wealth Choose 2 answers:
accounts and share the record type with High A. Create a new content library
Wealth team members B. Share content with other users in Chatter
C. Edit a member's library permissions
D. Add tags when editing content details -
ANSWER -B. Share content with other
13. A system administrator at Universal users in Chatter
Containers created a custom object to capture D. Add tags when editing content details
custom feedback. How can the administrator
ensure that users have access to this new
object?
16. The cloud scheduler has which capability?
A. Add fields from the feedback object to the Choose 2 answers:
account page layout
B. Create a lookup relationship from the account A. The cloud scheduler can be enabled at the
page to the feedback object user profile level
C. Assign the feedback page layout to the B. The cloud scheduler allows users to view
appropriate user available meeting times on lead and contact
profiles calendars
D. Create a role in the hierarchy to provide user C. Salesforce can automatically propose multiple
