FINAL PACE EXAM 1/3 || WITH CERTIFIED ANSWERS.
All of the following statements regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true. correct answers E) All of the above statements are true.
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above correct answers D) Indirect, meaning they are cautious, introverted and
slower-paced
You're writing an email to Amy and want to include Brian in the exchange. Brian doesn't need to
take action but would appreciate the information as a courtesy. Where should Brian's email
information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
E) The subject line of the email message correct answers B) The "cc" line
In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
,B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully correct answers C) Your ability to
accurately identify and understand the emotions of others
Which of the following statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is correct answers B) It's a flexible skill that
can be learned over time
Which of the following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process. correct answers C)
Negotiations are naturally adversarial and antagonistic.
Which of the following are examples of non-verbal active listening tools?
A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting correct answers D) Nodding and mirroring
,Another way to think of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others correct answers B) Influencing someone who has authority over you
Intended meaning can often be misunderstood in writing. Therefore, in the workplace, it is
typically advised to avoid written attempts at: (Select all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above correct answers A) HumorB) Sarcasm
Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance correct answers D) The
rhythmic up and down of the voice
Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
, D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments" correct answers A) "The report
could use more graphics to help illustrate the information"
What term refers to instances where emotional responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation correct answers C) Emotional hijacking
Which of the following is NOT a healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication correct answers B) Let others have their way all the time
Avoiding eye contact with others is often associated with:
A) Confidence
B) Trustworthiness
C) Poise
D) Discomfort
E) Maturity correct answers D) Discomfort
Which of the following is traditionally seen as confident body language?
A) Direct eye contact
All of the following statements regarding body language are true except
A) It is ambiguous and difficult to read with perfect accuracy at all times.
B) There are generally agreed-upon interpretations.
C) Interpretations can vary by culture and other established social norms.
D) It is the most powerful contributing factor in the meaning derived from communication.
E) All of the above statements are true. correct answers E) All of the above statements are true.
According to the Platinum Rule, Thinkers and Relaters are both
A) Open, meaning they are expressive
B) Guarded, meaning they are reserved and formal
C) Direct, meaning they are forceful, extroverted and fast-paced
D) Indirect, meaning they are cautious, introverted and slower-paced
E) None of the above correct answers D) Indirect, meaning they are cautious, introverted and
slower-paced
You're writing an email to Amy and want to include Brian in the exchange. Brian doesn't need to
take action but would appreciate the information as a courtesy. Where should Brian's email
information be added?
A) The "to" line
B) The "cc" line
C) The "bcc" line
D) The body of the email message
E) The subject line of the email message correct answers B) The "cc" line
In regard to emotional intelligence, what is social awareness?
A) Your ability to accurately understand your own emotions
,B) Your ability to use self-awareness to positively direct your behavior
C) Your ability to accurately identify and understand the emotions of others
D) Your ability to manage interactions with others successfully correct answers C) Your ability to
accurately identify and understand the emotions of others
Which of the following statements is true regarding emotional intelligence?
A) It's fixed from a relatively early age
B) It's a flexible skill that can be learned over time
C) It measures your ability to learn
D) It is inversely related to IQ
E) You can predict it based on how smart someone is correct answers B) It's a flexible skill that
can be learned over time
Which of the following statements regarding negotiation is untrue?
A) Women are significantly more uncomfortable doing it.
B) Women who fail to negotiate salaries at the start of their careers could leave up to $2 million
on the table.
C) Negotiations are naturally adversarial and antagonistic.
D) Negotiation is defined as a discussion aimed at reaching an agreement.
E) Even a small concession creates good will in the negotiation process. correct answers C)
Negotiations are naturally adversarial and antagonistic.
Which of the following are examples of non-verbal active listening tools?
A) Probing and paraphrasing
B) Reflecting and encouraging
C) Clarifying and mirroring
D) Nodding and mirroring
E) Paraphrasing and reflecting correct answers D) Nodding and mirroring
,Another way to think of managing up is:
A) Manipulation
B) Influencing someone who has authority over you
C) Pushing yourself on others
D) Disrespecting organizational hierarchy
E) Trying to control others correct answers B) Influencing someone who has authority over you
Intended meaning can often be misunderstood in writing. Therefore, in the workplace, it is
typically advised to avoid written attempts at: (Select all that apply)
A) Humor
B) Sarcasm
C) Sympathy
D) Excitement
E) All of the above correct answers A) HumorB) Sarcasm
Inflection is defined as
A) The degree of height or depth of a sound
B) The rate at which words are spoken
C) The degree of sound intensity or loudness
D) The rhythmic up and down of the voice
E) Stress placed upon a specific word or words to underscore importance correct answers D) The
rhythmic up and down of the voice
Which of the following statements is an example of prescriptive feedback?
A) "The report could use more graphics to help illustrate the information"
B) "Your presentation lacked substance, but I still found it entertaining"
C) "The group failed to meet the established goals of the project"
, D) "You used the wrong checklist, that's why you missed this step"
E) "I don't know why you keep double-booking appointments" correct answers A) "The report
could use more graphics to help illustrate the information"
What term refers to instances where emotional responses overrule logical responses?
A) Healthy emotional expression
B) Emotional baggage
C) Emotional hijacking
D)Emotional intelligence
E) Irrational instigation correct answers C) Emotional hijacking
Which of the following is NOT a healthy way of preventing conflict:
A) Set expectations with others
B) Let others have their way all the time
C) Let minor irritations go
D) Address problems before they are problems
E) Open the lines of communication correct answers B) Let others have their way all the time
Avoiding eye contact with others is often associated with:
A) Confidence
B) Trustworthiness
C) Poise
D) Discomfort
E) Maturity correct answers D) Discomfort
Which of the following is traditionally seen as confident body language?
A) Direct eye contact
