Communication and Professional Interpersonal Relationships [ACTUAL EXAM]
LATEST VERSION [QUESTIONS AND ANSWERS] WITH PRACTICE EXAM
DETAILED AND VERIFIED FOR GUARANTEED PASS- LATEST UPDATE 2025
GRADED A
Non-verbal communication - KEY TERM Communication without the use of words,
expressed through appearance, body motions, use of space, and non-language sounds
Barriers to effective communication - KEY TERM Factors such as culture, social class,
gender, relationships, perceptions, values, emotions, and education that can hinder
communication
Developing effective interpersonal relationships - KEY TERM Ways to make
communication accurate and build positive connections with others
Facts - KEY TERM Objective information that can be proven
Opinions - KEY TERM Subjective information based on personal beliefs or feelings
Giving and receiving an accurate oral report - KEY TERM Effectively sharing and
understanding information about a student's status
Objective information - KEY TERM Factual and unbiased information
Subjective information - KEY TERM Information based on personal opinions or feelings
Effective communication on the telephone - KEY TERM Demonstrating clear and
respectful communication over the phone
Cultural diversity - KEY TERM The presence of different cultures within a community or
society
Inclusiveness - KEY TERM Valuing and including people from diverse backgrounds
Therapeutic communication techniques - KEY TERM Skills for effective communication
in a therapeutic setting, including listening, restating, clarification, reflection, humor,
informing, focusing, sharing perceptions, theme identification, silence, and suggesting
, Intercultural differences - KEY TERM Differences in communication styles, nonverbal
behaviors, values, and language between cultures
Listening skills - KEY TERM Techniques for actively listening to others, including
concentrating on the speaker, listening objectively, matching nonverbal messages with
verbal messages, following up, and clarifying
Interacting skills - KEY TERM Verbal and nonverbal responses that encourage clients to
communicate in a way that promotes growth
Non-therapeutic techniques - KEY TERM Communication methods that hinder effective
communication, such as failure to listen, failure to explore the client's point of view,
eliciting vague descriptions, giving inadequate answers, being judgmental, and using
stereotyped responses
Environmental problems - KEY TERM Issues such as lack of privacy, inappropriate
meeting place, uncomfortable furniture, lighting, temperature, noise, and frequent
interruptions that can affect communication
Effective communication - KEY TERM Making communication accurate and developing
effective interpersonal relationships by showing respect, listening, repeating back,
focusing on the issue, being genuine, using affirming responses, and being aware of
body language
Active listening - KEY TERM Engaging in focused listening by making eye contact,
asking open-ended questions, paying attention to body language and tone of voice,
thinking before speaking, respecting the other person's point of view, and
acknowledging one's share in causing a problem
Asking effective questions - KEY TERM Using open-ended questions to encourage
further discussion and understanding
Communicating despite hearing loss - KEY TERM Adapting communication methods for
individuals with hearing loss, such as using sign language or cochlear implants
Uncomfortable conversations - KEY TERM Approaching difficult conversations by
considering the other person's perspective, having a goal in mind, aiming for
understanding, and brainstorming solutions together
Honoring feelings of others - KEY TERM Respecting and validating the opinions and
feelings of others, practicing active listening, agreeing to disagree, and trying to view the
situation from their perspective
Accuracy in observing, reporting, and documenting student status - KEY TERM The
importance of accurately observing, reporting, and documenting the health status of
LATEST VERSION [QUESTIONS AND ANSWERS] WITH PRACTICE EXAM
DETAILED AND VERIFIED FOR GUARANTEED PASS- LATEST UPDATE 2025
GRADED A
Non-verbal communication - KEY TERM Communication without the use of words,
expressed through appearance, body motions, use of space, and non-language sounds
Barriers to effective communication - KEY TERM Factors such as culture, social class,
gender, relationships, perceptions, values, emotions, and education that can hinder
communication
Developing effective interpersonal relationships - KEY TERM Ways to make
communication accurate and build positive connections with others
Facts - KEY TERM Objective information that can be proven
Opinions - KEY TERM Subjective information based on personal beliefs or feelings
Giving and receiving an accurate oral report - KEY TERM Effectively sharing and
understanding information about a student's status
Objective information - KEY TERM Factual and unbiased information
Subjective information - KEY TERM Information based on personal opinions or feelings
Effective communication on the telephone - KEY TERM Demonstrating clear and
respectful communication over the phone
Cultural diversity - KEY TERM The presence of different cultures within a community or
society
Inclusiveness - KEY TERM Valuing and including people from diverse backgrounds
Therapeutic communication techniques - KEY TERM Skills for effective communication
in a therapeutic setting, including listening, restating, clarification, reflection, humor,
informing, focusing, sharing perceptions, theme identification, silence, and suggesting
, Intercultural differences - KEY TERM Differences in communication styles, nonverbal
behaviors, values, and language between cultures
Listening skills - KEY TERM Techniques for actively listening to others, including
concentrating on the speaker, listening objectively, matching nonverbal messages with
verbal messages, following up, and clarifying
Interacting skills - KEY TERM Verbal and nonverbal responses that encourage clients to
communicate in a way that promotes growth
Non-therapeutic techniques - KEY TERM Communication methods that hinder effective
communication, such as failure to listen, failure to explore the client's point of view,
eliciting vague descriptions, giving inadequate answers, being judgmental, and using
stereotyped responses
Environmental problems - KEY TERM Issues such as lack of privacy, inappropriate
meeting place, uncomfortable furniture, lighting, temperature, noise, and frequent
interruptions that can affect communication
Effective communication - KEY TERM Making communication accurate and developing
effective interpersonal relationships by showing respect, listening, repeating back,
focusing on the issue, being genuine, using affirming responses, and being aware of
body language
Active listening - KEY TERM Engaging in focused listening by making eye contact,
asking open-ended questions, paying attention to body language and tone of voice,
thinking before speaking, respecting the other person's point of view, and
acknowledging one's share in causing a problem
Asking effective questions - KEY TERM Using open-ended questions to encourage
further discussion and understanding
Communicating despite hearing loss - KEY TERM Adapting communication methods for
individuals with hearing loss, such as using sign language or cochlear implants
Uncomfortable conversations - KEY TERM Approaching difficult conversations by
considering the other person's perspective, having a goal in mind, aiming for
understanding, and brainstorming solutions together
Honoring feelings of others - KEY TERM Respecting and validating the opinions and
feelings of others, practicing active listening, agreeing to disagree, and trying to view the
situation from their perspective
Accuracy in observing, reporting, and documenting student status - KEY TERM The
importance of accurately observing, reporting, and documenting the health status of
