TRAVEL CONSULTANT REVIEW QUESTIONS
Which of the following people sells travel products for a living?
a. Travel consultant
b. Travel agent
c. Travel counselor
d. All of the above - Answer -d. All of the above
When working through a travel agency, the travel consultant can typically expect to earn
what percentage of a sales commission?
a. 25 percent
b. 30 percent
c. 50 percent
d. 75 percent - Answer -c. 50 percent
Which of the following associations is an internationally known advocate for travel
professionals?
a. IATA
b. ASTA
c. NACTA
d. CITC - Answer -b. ASTA
To which of the following agencies must you report your airline ticket sales?
a. IATAN
b. ARC
c. CLIA
d. FAA - Answer -b. ARC
In the travel industry, which term describes a number of travelers who share common
goals, interests, or backgrounds?
a. A congregation
b. An extended family
c. A target group
d. An affinity group - Answer -d. An affinity group
Which of the following types of travel do corporations use to motivate employees?
a. Reward travel
b. Incentive travel
c. Moneymaker travel
d. Team travel - Answer -b. Incentive travel
When it comes to saving your travel clients' money, which of the following is false?
a. You have more buying power
b. You are an advocate for your client
c. You can control the price of travel products
, d. You can get clients the best value for their dollar - Answer -c. You can control the
price of travel products
If you are working for a travel agency, which of the following may be true?
a. Your office hours will vary
b. There is a waiting period for travel benefits
c. You get to pick and choose your clients
d. Agencies usually offer a commission-only pay structure
Feedback - Answer -b. There is a waiting period for travel benefits
When engaging in active listening with your travel client, you should NOT do which of
the following?
a. Nod and respond positively
b. Ask questions to clarify what you just heard
c. Interrupt the client to reinforce their points
d. Listen to tone as well as content - Answer -c. Interrupt the client to reinforce their
points
When conducting a cruise ship inspection, you should do all of the following, EXCEPT:
a. Bring a cruise ship inspection form
b. Inspect only the penthouse suites and staterooms with private verandahs
c. Investigate all dining options, even if you can't actually dine at them
d. Go everywhere on the ship you are allowed - Answer -b. Inspect only the penthouse
suites and staterooms with private verandahs
Which of the following would NOT be considered basic information needed for a client
information form?
a. Name of each traveler
b. Date of birth
c. Citizenship
d. Allergies - Answer -d. Allergies
An upfront fee some travel consultants charge is also sometimes known as which of the
following?
a. Plan-to-go fee
b. Work-for-hire fee
c. Pay-to-go fee
d. Pre-departure fee
Feedback - Answer -a. Plan-to-go fee
Which of the following is false about traveler's checks?
a. ATM machines are replacing traveler's checks
b. They are useful to use in destinations such as China for security
c. Traveler's checks are useful for most, if not all destinations
d. American Express is the most widely recognized provider of traveler's checks -
Answer -c. Traveler's checks are useful for most, if not all destinations
Which of the following people sells travel products for a living?
a. Travel consultant
b. Travel agent
c. Travel counselor
d. All of the above - Answer -d. All of the above
When working through a travel agency, the travel consultant can typically expect to earn
what percentage of a sales commission?
a. 25 percent
b. 30 percent
c. 50 percent
d. 75 percent - Answer -c. 50 percent
Which of the following associations is an internationally known advocate for travel
professionals?
a. IATA
b. ASTA
c. NACTA
d. CITC - Answer -b. ASTA
To which of the following agencies must you report your airline ticket sales?
a. IATAN
b. ARC
c. CLIA
d. FAA - Answer -b. ARC
In the travel industry, which term describes a number of travelers who share common
goals, interests, or backgrounds?
a. A congregation
b. An extended family
c. A target group
d. An affinity group - Answer -d. An affinity group
Which of the following types of travel do corporations use to motivate employees?
a. Reward travel
b. Incentive travel
c. Moneymaker travel
d. Team travel - Answer -b. Incentive travel
When it comes to saving your travel clients' money, which of the following is false?
a. You have more buying power
b. You are an advocate for your client
c. You can control the price of travel products
, d. You can get clients the best value for their dollar - Answer -c. You can control the
price of travel products
If you are working for a travel agency, which of the following may be true?
a. Your office hours will vary
b. There is a waiting period for travel benefits
c. You get to pick and choose your clients
d. Agencies usually offer a commission-only pay structure
Feedback - Answer -b. There is a waiting period for travel benefits
When engaging in active listening with your travel client, you should NOT do which of
the following?
a. Nod and respond positively
b. Ask questions to clarify what you just heard
c. Interrupt the client to reinforce their points
d. Listen to tone as well as content - Answer -c. Interrupt the client to reinforce their
points
When conducting a cruise ship inspection, you should do all of the following, EXCEPT:
a. Bring a cruise ship inspection form
b. Inspect only the penthouse suites and staterooms with private verandahs
c. Investigate all dining options, even if you can't actually dine at them
d. Go everywhere on the ship you are allowed - Answer -b. Inspect only the penthouse
suites and staterooms with private verandahs
Which of the following would NOT be considered basic information needed for a client
information form?
a. Name of each traveler
b. Date of birth
c. Citizenship
d. Allergies - Answer -d. Allergies
An upfront fee some travel consultants charge is also sometimes known as which of the
following?
a. Plan-to-go fee
b. Work-for-hire fee
c. Pay-to-go fee
d. Pre-departure fee
Feedback - Answer -a. Plan-to-go fee
Which of the following is false about traveler's checks?
a. ATM machines are replacing traveler's checks
b. They are useful to use in destinations such as China for security
c. Traveler's checks are useful for most, if not all destinations
d. American Express is the most widely recognized provider of traveler's checks -
Answer -c. Traveler's checks are useful for most, if not all destinations
