WGU Change Management and Innovation -
C208 Pre-assessment Exam with Questions
and Their Correct Answers | Verified by
Expert | Pass Guaranteed.
Which three individuals within an organization could play the role of change agent?
ANSWER ✔✔ CEO, Consultant, Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change?
ANSWER ✔✔ Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage):
ANSWER ✔✔ Knowledge, Persuasion, Decision, Implementation, Confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes. Which type of
change model should this person employ?
ANSWER ✔✔ Descriptive
Which two statements characterize low-end disruption?
ANSWER ✔✔ It is an innovation that is good enough; It evolves over time into a product with
more features
Which approaches would be appropriate for communicating change initiatives? Choose 2
answers:
ANSWER ✔✔ Addressing concerns raised by the prospect change; Explaining why the change
is needed
What is essential for a leader to communicate when undertaking organizational change?
ANSWER ✔✔ A consistent vision of the end result of the change
How should training be viewed during organizational change?
ANSWER ✔✔ As a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
ANSWER ✔✔ Offering positive feedback
, Which approach is proven and effective in using reinforcements to sustain change?
ANSWER ✔✔ Repeating the messages of vision, process, and goals through a variety of
channels
What is a common cause for the failure of organizational change?
ANSWER ✔✔ Unclear goals
Which role does creative tension play in organizational change according to Peter Senge?
ANSWER ✔✔ It drives people to bring reality in line with their vision
Which emotion is prevalent among almost all employees during the process of organizational
change?
ANSWER ✔✔ Stress
Which practice can lead to unconscious resistance to attempts at organizational change?
ANSWER ✔✔ Tiring staff with unrelated demands
How can leaders effectively address resistance to change through communications?
ANSWER ✔✔ By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to
Black and Gregersen?
ANSWER ✔✔ Mental models can become barriers that prevent stakeholders from perceiving the
need for change
Which scenario is an example of one of Black and Gregersen's strategies for overcoming barriers
to change?
ANSWER ✔✔ A CEO champions a change process by both accepting responsibility and
providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives?
ANSWER ✔✔ As opportunities to provide honest and persuasive context
How is responding to change resistance in the nonprofit sector different from in the private
sector?
ANSWER ✔✔ Many employees are strongly committed to the organization's mission
Case Study: How could the management team at the pharmaceutical company better implement
the change?
ANSWER ✔✔ Hold an employee meeting to explain the reasons behind the change and answer
any questions that employees may have
What are the most essential skills required by the leader of an organization experiencing
revolutionary change?
ANSWER ✔✔ Directive and decisive guidance
C208 Pre-assessment Exam with Questions
and Their Correct Answers | Verified by
Expert | Pass Guaranteed.
Which three individuals within an organization could play the role of change agent?
ANSWER ✔✔ CEO, Consultant, Employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change?
ANSWER ✔✔ Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage):
ANSWER ✔✔ Knowledge, Persuasion, Decision, Implementation, Confirmation
The head of human resources of a large company is considering changes to the employee
benefits program but is unsure how the employees will respond to these changes. Which type of
change model should this person employ?
ANSWER ✔✔ Descriptive
Which two statements characterize low-end disruption?
ANSWER ✔✔ It is an innovation that is good enough; It evolves over time into a product with
more features
Which approaches would be appropriate for communicating change initiatives? Choose 2
answers:
ANSWER ✔✔ Addressing concerns raised by the prospect change; Explaining why the change
is needed
What is essential for a leader to communicate when undertaking organizational change?
ANSWER ✔✔ A consistent vision of the end result of the change
How should training be viewed during organizational change?
ANSWER ✔✔ As a worthwhile investment in a successful transition
How can a leader connect with employees to help sustain organizational change?
ANSWER ✔✔ Offering positive feedback
, Which approach is proven and effective in using reinforcements to sustain change?
ANSWER ✔✔ Repeating the messages of vision, process, and goals through a variety of
channels
What is a common cause for the failure of organizational change?
ANSWER ✔✔ Unclear goals
Which role does creative tension play in organizational change according to Peter Senge?
ANSWER ✔✔ It drives people to bring reality in line with their vision
Which emotion is prevalent among almost all employees during the process of organizational
change?
ANSWER ✔✔ Stress
Which practice can lead to unconscious resistance to attempts at organizational change?
ANSWER ✔✔ Tiring staff with unrelated demands
How can leaders effectively address resistance to change through communications?
ANSWER ✔✔ By being consistent, open, and empathetic
How do mental models impact individuals' responses to organizational change according to
Black and Gregersen?
ANSWER ✔✔ Mental models can become barriers that prevent stakeholders from perceiving the
need for change
Which scenario is an example of one of Black and Gregersen's strategies for overcoming barriers
to change?
ANSWER ✔✔ A CEO champions a change process by both accepting responsibility and
providing clear metrics for the change initiatives
How should leaders view difficult questions and serious concerns from employees about change
initiatives?
ANSWER ✔✔ As opportunities to provide honest and persuasive context
How is responding to change resistance in the nonprofit sector different from in the private
sector?
ANSWER ✔✔ Many employees are strongly committed to the organization's mission
Case Study: How could the management team at the pharmaceutical company better implement
the change?
ANSWER ✔✔ Hold an employee meeting to explain the reasons behind the change and answer
any questions that employees may have
What are the most essential skills required by the leader of an organization experiencing
revolutionary change?
ANSWER ✔✔ Directive and decisive guidance
