WGU CHANGE MANAGEMENT AND
INNOVATION - C208 ASSESSMENT V2
EXAM WITH QUESTIONS AND 100%
CORRECT SOLUTIONS| 2025\2026
UPDATE.
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture?
ANSWER ✔✔ Refreezing
Which of the following does not characterize the management style known as
empowerment?
ANSWER ✔✔ Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change?
ANSWER ✔✔ Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work?
ANSWER ✔✔ Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for
change?
ANSWER ✔✔ They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of:
ANSWER ✔✔ radical innovation
, Which stage in Kurt Lewin's change model involves people employing new skills and
attitudes and being rewarded by the organization for doing so?
ANSWER ✔✔ Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model?
ANSWER ✔✔ Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model?
ANSWER ✔✔ Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change
effort?
ANSWER ✔✔ Revolutionary
The third step of the Cisco Change Roadmap (CCR) is:
ANSWER ✔✔ Manage
Lower and middle-level managers are generally not tasked with leading which of the
following kinds of change?
ANSWER ✔✔ Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true?
ANSWER ✔✔ Managers who expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the
ADKAR model?
ANSWER ✔✔ Desire
INNOVATION - C208 ASSESSMENT V2
EXAM WITH QUESTIONS AND 100%
CORRECT SOLUTIONS| 2025\2026
UPDATE.
Which stage in Kurt Lewin's change model involves changes being institutionalized in the
corporate culture?
ANSWER ✔✔ Refreezing
Which of the following does not characterize the management style known as
empowerment?
ANSWER ✔✔ Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational change?
ANSWER ✔✔ Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work?
ANSWER ✔✔ Management has explained and demonstrated the need for change.
Why does John Kotter advocate creating "short-term wins" in his eight-step process for
change?
ANSWER ✔✔ They help to create a feeling of progress as well as an opportunity to reward
employees
The development of the Internet is an example of:
ANSWER ✔✔ radical innovation
, Which stage in Kurt Lewin's change model involves people employing new skills and
attitudes and being rewarded by the organization for doing so?
ANSWER ✔✔ Refreezing
Which of the following is not one of the four stages of change in the Black and Gregersen
model?
ANSWER ✔✔ Do the new right thing, and do it fairly well at first
Sustaining organizational change through continued focus occurs during which step in the
ADKAR model?
ANSWER ✔✔ Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of change
effort?
ANSWER ✔✔ Revolutionary
The third step of the Cisco Change Roadmap (CCR) is:
ANSWER ✔✔ Manage
Lower and middle-level managers are generally not tasked with leading which of the
following kinds of change?
ANSWER ✔✔ Invention of new organizational missions or economic models
Which of the following statements about change efforts is not true?
ANSWER ✔✔ Managers who expect resistance to change rarely become defensive
Willingness to support and participate in change effort comes during which step in the
ADKAR model?
ANSWER ✔✔ Desire
